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Click here or scroll down to respond to this candidateMaureen Murphy PHONE NUMBER AVAILABLEEMAIL AVAILABLELong Beach, NY Street Address
OVERVIEWSUMMARYTransforming businesses with dramatically improved user experiences via exceptional HCD, simplied processes, intuitive IA, and pristine data governance across all touch points in user journeys. Eager to EFFECTIVELY incorporate AI into user experiences. Seasoned, collaborative, passionateEmbrace ambiguity, tenacious, resilientSaaS B2B B2C Service DesignStartups Mid-sized EnterprisesStaunch advocacy / empathy for userStrategize, solution / problem solveLead, direct, manage, guide, mentorUsability testing / User testingDiscovery / User Research / PersonasAudits, Flows, Information ArchitectureInteraction Design: wires / prototypesDesign systems / Component librariesWORK EXPERIENCE HIGHLIGHTSUX Design Strategist (Lead Product Designer) Atrium Stang > IFF 07/23 - present Led and designed all UX aspects of a revamp of separate ServiceNow platforms into a unied portal experience Impact: User testing proved that my initial design (shelved by client for technical reasons) was exactly what users needed. Provided: heuristic audits prototype UX & UI design taxonomy data standardization & governance guidance Principal UX Architect (Lead Product Designer) Birlasoft, Inc. > DTCC 05/22 - 07/23 Led client engagement to redesign, modernize, and make consistent, 100+ screens and screen variations across various legacy apps containing complex, conditional, backend logic. Impact: This project would be a smoldering crater in the ground if not for you. Provided: heuristic audits discovery & personas deep analyses prototype design rationale direct junior UXers UX Architect (Lead Product Designer) Pica9, Inc. / Campaign Drive 09/17 - 12/19 Initially a heuristic audit, then hired as UX Architect to redesign the platform. Impact: Customer raves at seeing wireframes and signicantly simplied processes Provided: heuristic audits discovery process simplication UX & UI design IA overhaul product strategy, roadmap UX, IA, Product Designer & Content Strategist contract roles Various companies 12/02 - 5/22 A multitude of successful projects in many industries and a variety of interfaces Impact: Highly usable designs, simplied process ows, elated clients Provided: Details available upon requestVice President, Sales Planning Westwood One 12/99 - 05/02- 16 direct reports in 2 departments- Maximized $300+ million in ad revenues by managing inventory and pricing, gauging demand, and negotiating orders.- Devised strategic courses of action, crafted game plan, and built annual budget. Impact: Restructured departments to create a path for skills development and advancement, yet still reduced headcount. Impact: Salvaged $400,000 in revenue that was slated to be cancelled due to poor sales strategy of prior management. Impact: Reached 99% of budget despite signicant operational and strategic problems in place prior to my arrival. Impact: Reversed companys poor reputation by establishing stellar inventory management and operational processes. TOOLBOXAxureUX PinFigmaProtoPieSketchInVisionAdobe XDMiro / MuralWhimsicalJira / ConuenceKanban /AgileExcel / Oce SuiteEDUCATIONMBA Fordham University Graduate School of Business BS Fordham University College of Business Administration Deans List, Junior Year Regents Diploma Bronx High School of ScienceLINKSwww.maureenmurphy.me www.maureenmurphy.me/praise LINKEDIN LINK AVAILABLE Maureen Murphy PHONE NUMBER AVAILABLEEMAIL AVAILABLELong Beach, NY 11561UNSOLIICITEDRECOMMENDAITIONSTo Whom it May Concern,I brought Maureen on as a UX Architect inMay 2022, to manage and execute anintensive engagement with a major financialcompany.This engagement required both a strategistand a hands-on leader and UX Architect whocould easily switch hats and roles. Thetimeline was aggressive and requiredexcellent communication, time management,and customer interaction skills. Maureen hasdelivered on all three.In particular, she quickly built a great rapportwith both our immediate customerstakeholders as well as customer SMEs. Herability to communicate our project and teamobjectives clearly, her ability to engage withand make these people comfortable wascritical to our project success.Her ability to synthesize the key conceptsand convert them into clear and actionabledesigns drove the project forward, especiallywhen customer requirements werediscovered to be less than clear and wellprioritized.Lastly, Maureens work ethic is outstanding.Her dedication to this project has beeninspiring and I am grateful to have such astrong leader in Maureen.Maureen has exceeded my expectations andI would rehire her in a heartbeat.Should you have any questions aboutMaureen, feel free to reach me at (503)267-7276.Thank you,Michael PearoCX Consulting Practice Director, BirlasoftTo whom it may concern:Maureen is a highly skilled User ExperienceArchitect and a delight to have on your team.I have had the pleasure of working withMaureen for the past three years. During thistime she led the transformation of ourenterprise SaaS platform, optimizing theuser experience for different personasincluding field users, marketing teams,creative teams, and executives. Shedesigned workflows that created efficienciesfor our end-users and simplified experiencesend to end.With years of experience and an open mindto changing technologies, she broughtstandards and best practices to our UXdesign and information architecture. She hasa comprehensive process includingcustomer discovery, UX audits, andwireframes in order to thoughtfully addressdifferent challenges. That said, she is able tobe agile and work within an iterativeframework, which was critical to ourchanging needs and fast paced releasecycles.Above all else, she is a true team player witha wonderful attitude. She is someone youcan count on to get the job done well,collaborate with, and learn from.Please do not hesitate to reach out with anyquestions.Best Regards,Rachel BermanVP Product, CampaignDrive by Pica9Skill variations and synonyms: analysis, analytical skills, analytical, analytics, analyze, analyze data, analyzing data, advocate, coach, coaching, collaborate, collaborating, collaboration, collaboration skills, collaborator, adaptable, adaptability, committed, drive, driven, confidence, confident, efficiency, efficient, entrepreneurial, entrepreneurial spirit, independent, initiative, innovative, innovate, innovation, lead, leadership, leadership skills, mentoring provide mentorship, resourceful, work independently, complexity, customer experience, customer facing, customerCandidate's Name s, intuitive user experiences, problem solving, problem-solving, product design, process improvement, product launch, product launches, product roadmap, product solutions, product strategy, product vision, rapid prototyping, responsive design, solutions for improvement, stakeholder management, stakeholders, start-up environment, strategi design, system designs, use cases, user experience design, user flows, user interfaces user interfaces, user needs, user research, user stories, user-centered, UXD, wireframe, wireframes, wireframing |
