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Click here or scroll down to respond to this candidateLORENZOMARIOTODDEMAIL AVAILABLEPHONE NUMBER AVAILABLEMillington, TN Street Address
Bold ProfileDynamic Operations Management with a proven track record at Westrock Coffee, adept in operations management and customer service. Excelled in optimizing supply chains, boosting sales by implementing strategic initiatives, and fostering enduring customer relationships. Skilled in problem-solving and sales negotiation, consistently meeting targets and enhancing product visibility. Motivated Route Sales with 28 years of route sales experience. Committed to adapting routes for efficiency and maintaining long-term relationships with clients. Successful at meeting and exceeding sales goals with extensive knowledge of employee training. PROFESSIONAL SUMMARYWestrock Coffee ( S And D Coffee ) - Operations Management/Route Sales ManagerMemphis, TN 04/2010 - 06/2024WORK HISTORYSupervised and ran all operations for the Memphis, TN route and warehouse.Ordered product weekly, checked in and put up product, staged product for pickup.Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.Achieved sales strategies in order to meet sales targets, following up on sales leads, and build long-lasting relationships with customers to retain their business and promote new product offerings.Coralated with customers and technicians to repair and order machines as well as doing simple fixes and solutions for improvement of the machines.Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.Interacted well with customers to build connections and nurture relationships.Handled problematic customers and clients to assist general management and maintain excellent customer service.Managed purchasing, sales, marketing and customer account operations efficiently.Maintained accurate records of daily transactions, mileage, expenses, and other relevant information for reporting purposes.Ensured timely delivery of products by coordinating efficient routing schedules and adapting to unexpected changes in daily plans.Conducted regular store visits to assess product placement, availability, and presentation, implementing improvements as needed for maximum sales potential.Problem-SolvingOperations ManagementCustomer ServiceDecision-MakingInventory ManagementInforming existing customers ofupgrades to products, as well asintroducing new product lines.Analyzing consumer behavior andcollaborating with the GM's(general managers) to remaincompetitive.Taking purchase orders,negotiating sales contracts, andcollecting cash payments.Maintaining sales records andmeeting sales targets, as well aspresenting managers with regularupdates.Ran a million dollar route for 5years before Covid 19.SKILLSPhillips Jr CollegeMemphis, TNHigh School DiplomaEDUCATION |
