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Title Customer Service Human Services
Target Location US-MI-Big Rapids
Email Available with paid plan
Phone Available with paid plan
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Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILEClient-centered professional who combines leadership and customer service experience with involvement in social service organizations that provide support for vulnerable populations.Ultimate Medical Academy  HIPAA Essentials for Healthcare Professionals Certificate.Well-organized, manage time and priorities in multi-task environments.Attention to detail needed to maintain high levels of accuracy.Remain flexible and prepared to adapt to various situations.Communication Platforms  Zoom, Skype, Google Meet, and MS Teams.Microsoft Office Applications  Word, Excel, Outlook, and Access. KEY QUALIFICATIONSAdvocacy Vulnerable Populations Intervention Strategies Behavioral Health Intervention Community Resources Health and Human ServicesEDUCATIONUltimate Medical Academy Associate of Science Degree  Health and Human Services, 2023 VOLUNTEER EXPERIENCEFeeding America  Big Rapids, MI 01/2022  02/2023 VolunteerDistributed nutritious, perishable food in a timely manner to food insecure families and individuals.Exhibited commitment to supporting individuals through effective communication and with empathy.Demonstrated sensitivity to issues of culture, adverse life circumstances, and crisis situations. WORK EXPERIENCEPioneer-Hearst Midwest Media Group  Big Raids, MI 12/2023  Present Bindery Machine OperatorOperate machinery in a safe and efficient manner and in accordance with company procedures.Inspect finished products for quality and adherence to specifications.Create staff schedules, perform basic maintenance, and troubleshoot issues.Meet production goals and deadlines to maintain schedule and communicate effectively with team members. Imperfectly Perfect Photography  Big Rapids, MI 02/2022  Present Private PhotographerGreet customers, schedule appointments, and provide excellent customer service.Advertise and promote services and outsource photography portfolio to other companies.Communicate effectively during photoshoot and build relationships to create a positive atmosphere.Has partnerships with local schools for seasonal pictures and more. Advantage Solutions  Big Rapids, MI 11/2022  Present Event SpecialistPlan, organize, and coordinate parties and events.Schedule event dates, develop the theme, select supplies, and set-up decorations. Candidate's Name , Cont.Provide complete oversight during parties to ensure event meets health and safety requirements and that guests are happy and engaged.Schuberg's Bar & Grill  Big Rapids, MI 11/2022  03/2023 Prep CookSet up and stocked stations, prepared food for service, and cooked menu items in cooperation with kitchen staff.Followed policies and procedures, complied with safety standards, and worked well in fast-paced environment.Cleaned station and kitchen prep areas, and stocked inventory appropriately.Maintained a positive, professional, and team-oriented attitude. Ruby Tuesday's  Big Rapids, MI 12/2021  09/2022Hostess / Customer ServiceServed a major role in establishing the atmosphere for the guests.Courteously greeted patrons and directed them to their tables, and ensured surroundings were inviting by making certain front area was clean, neat, and organized.Managed flow of customers to ensure servers were able to provide quality customer service.Worked effectively in a team-oriented environment. Buffalo Wild Wings  Big Rapids, MI 12/2019  12/2021 Prep CookPrepared food orders ensured line was stocked appropriately and monitored screen for incoming orders.Trained employees and provided quality customer service by helping to resolve service or food issues.Maintained food safety standards and ensured and a clean and safe work environment.Worked efficiently in a fast-paced environment and communicated with other line cooks and crew members. Haworth Inc  Big Rapids, MI 08/2021  04/2022Assembly Line AssociateContinually examined product quality to ensure adherence to quality standards.Ensured and maintained the flow of production and identified operation malfunctions and notified supervisor.Inventoried and documented finished products to determine if product orders were complete. ADDITIONAL EXPERIENCEFluid Routing Solutions  Big Rapids, MI Assembly Line Associate 12/2019  08/2021 Taco Bell  Big Rapids, MI Lead Cashier 04/2019  11/2019 Michigan Department of Human Services  Morley, MI Live-In Caregiver 09/2016  03/2019 Fluid Routing Solutions  Big Rapids, MI Assembly Line Associate 01/2015  04/2015 Bob Evans  Big Rapids, MI Prep Cook 06/2014  11/2014 Meijer  Big Rapids, MI Packer 01/2012  06/2013

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