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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Fawn AveDurham, NC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEA creative and energetic professional with over fifteen years experience in hiring, training and coaching individuals seeking a position in management. Excellent interpersonal communication skills and an ability to build rapport and influence decisions. Strengths include: Proficiency in interviewing and making hiringdecisions Strong problem-solving and decision-makingskills Strong customer service and sales skills Excellent organizational skills Strong working knowledge with Microsoft Officeproducts and operating systems Ability to manage teams and individualsEDUCATIONMBA, Master of Business Administration, University of Phoenix UT 2006 BS, Technical Sales and Marketing, Weber State University - Ogden, UT 1996 EMPLOYMENTOperations Manager/HR, Aspen Mills Bread Co. of Utah - Ogden, UT 2009 - Present Maintaining and growing wholesale distribution throughout region. Interview. Hire, train new staff members for lower level management positions, inventory management, basic customer service, merchandising and distribution positions. Manage operations including quality assurance, operations management, human resources and wholesale account acquisition. Create company policy documents, ensure employees are properly trained and have working knowledge of applicable policies based on position. Owner/Operator, Arrowhead Distributors, LLC Ogden / UT 2006 2009 Maintained and grew wholesale accounts. Managed inventory levels, sales, warehouse and vehicle maintenance.Implementation Consultant, ADP Salt Lake City / UT 2006 2009 Work directly with clients setting up and/or converting COBRA, FSA and Commuter Benefits programs to fit their needs within the ADP environment. Schedule conference calls for data gathering and tutorials with each client along with managing the project timeline and issue resolution during the implementation process.Candidate's Name , Page TwoSenior Account Manager, eBay Inc. Salt Lake City / UT 2003 2006 Seller Outreach: Worked with top sellers providing solutions to grow their businesses through more efficient selling strategies and coaching. Considered a subject matter expert who taught and coached other Account Managers so they could be proficient with their consultations. Fraud/ATO: Worked with members to restore or reinstate accounts. Also worked with proactive tools to prevent fraudulent activity on the site. Trained new customer service representatives through formal sessions and hands on side-by-side training to help them understand the ATO workflow process, while continuing to exceed expectations within my personal goals.Territory Manager, IBS - Aurora, WA / UT 2002 2003 Provided products for industrial repair and automotive service repair needs. Trained client on proper usage of products and helped client maintain inventory. Revived dormant territory by contacting past clients and re-introducing accounts with renewed sales and growth.Territory Manager, Kent Automotive - Chicago, IL / UT 2000 2002 Provided products for automotive collision repair and service repair needs for dealerships and independent operations. Revived dormant territory by contacting past clients and re-introducing accounts with renewed sales and growth. Increased customer base 360% by reactivating former clients, making personal sales calls and focusing on developing new clients. Owner/ Operations Manager, Aspen Mills Bread Co. of Utah - Ogden, UT 1995 2000 Developed successful distribution and wholesale plans. Interviewed, hired and trained staff members for lower level management positions, inventory management, basic customer service, and merchandising and distribution positions. Managed all store operations including quality assurance, operations management, human resources and wholesale account acquisition. TRAININGHow to create Raving Fans, Kenneth Blanchard and Assoc. 2002Customer Service is the Key to Your Business.HACCP certification, Utah State University 2010COMPUTER EXPERIENCE Microsoft Office Products Microsoft Windows Operating Systems Most Internet Applications QuickBooks Apple Operating Systems Adobe Photoshop Adobe Illustrator Adobe Lightroom |
