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Click here or scroll down to respond to this candidateCandidate's Name
Tampa, Florida PHONE NUMBER AVAILABLE EMAIL AVAILABLEAs a seasoned Problem Solver with over 20 years of hands-on experience, I bring a robust technical background and a proven track record of delivering exceptional client service. My expertise lies in seamlessly installing, configuring, troubleshooting, and repairing network servers and workstations. I excel in demystifying intricate technical concepts and processes, effectively bridging the gap between clients and non-technical staff with clarity and ease. I thrive in fast- paced environments, adeptly managing multiple installation and repair projects concurrently, ensuring each task is completed with precision and efficiency.PROFESSIONAL EXPERIENCESYNERGY DEBT RELIEF Tampa, FLNetwork Administration / IT Technician 2023 to Present I manage the seamless provisioning and decommissioning of employee access across all systems. As a proficient Sophos Firewall and Network Administrator, I ensure robust security and optimal network performance. In the realm of Windows Domain Administration, I oversee the smooth operation of domain services, enhancing system reliability. I also excel in VOIP Systems Administration, guaranteeing uninterrupted communication solutions for businesses. Additionally, I leverage my skills in Google Workspace Administration to streamline collaboration and productivity within organizations.TAMPA BAY TECHS Tampa, FLSystems Administrator/ MSP 2022 to 2023 Deliver exceptional IT support to a portfolio of clients, promptly addressing their technology needs and resolving issues. Manage and maintain client networks, servers, and systems to ensure optimal performance and minimal downtime. Implement robust monitoring solutions to detect and mitigate potential issues before they impact operations. Implement robust security measures to safeguard client data and systems, ensuring compliance with industry regulations and mitigating cybersecurity risks. Maintain thorough documentation of client systems, configurations, and service requests, streamlining support processes, and enhancing knowledge sharing within the team. Provided on-call support for critical issues and emergencies, ensuring rapid incident resolution and minimizing business disruptions. Design, implement, and maintain backup and recovery solutions, including both hardware and software components, to safeguard critical data. Monitor data backup operations to ensure the successful and reliable protection of essential information, minimizing data loss risk.PLANSVCS, INC. Tampa, FLNetwork Administration / IT Technician 2016 to 2022 Manage employee access provisioning and decommissioning across all systems efficiently. Administer and configure SonicWall Firewalls, including VPN setup, for robust network security. Oversee Windows 2016 Server and Remote Desktop Services (RDS) for seamless system operation. Handle VOIP systems administration to ensure reliable communication solutions. Streamline collaboration and productivity with adept Google Workspace administration. POMEROY IT SOLUTIONS Hebron, KYNetwork Operation / Technician III 2007 to 2015 Contracted to Procter & Gamble to provide onsite network and VOIP support. Conducted thorough assessments of network infrastructure to identify areas for improvement. Implemented tailored solutions to enhance network performance and reliability. Worked closely with Procter & Gamble's IT team to address technical issues promptly. Resolved connectivity issues, optimized network settings, and configured VOIP systems. Participated in planning and implementing network upgrades and expansions. Recommended and deployed cutting-edge technologies aligned with strategic objectives. Proactively maintained and monitored network infrastructure to ensure security and integrity. Contributed to enhancing operational efficiency, reducing costs, and fostering collaboration. NSYSTEMS LLC Albany, OHSr. Technical Consultant 2001 to 2006 Contracted to the State of Ohio to provide onsite network to desktop trouble shooting installation configuration and repairs for thirteen counties with twenty-seven sites on the ODJFS networks. Converting Desktops from Windows 98 to Windows XP Contracted to the State of Ohio to provide onsite network to desktop trouble shooting installation configuration and repairs for thirteen counties with twenty-seven sites on the ODJFS networks. On Contract to Wright State University CATS Dept. Supporting Windows XP Desktops and Novell Rollouts Contracted to the State of Ohio to provide onsite network to desktop trouble shooting, installation configuration and repairs for thirteen counties with twenty-seven sites on the ODJFS and OBES networks. Converted over five sites and hundreds of workstations from the OBES network to the ODJFS network with minimal interruptions to day-to-day operations and no loss of data, all being on or before schedule. ENTEX INFORMATION SERVICES Mason, OHEnterprise Network Engineer 1998 to 2001 Provided remote network administration for Fortune 500 companies on a global scale. Built and configured Novell and NT servers to support in-house operations, including DHCP, web services, and data backup functionalities. Successfully reconfigured data backup operations at the Mason Data Center, eliminating failed jobs and implementing automation and remote administration for ARCserve 6 and an Exabyte 230D tape library. Expertly restored data as needed, ensuring minimal downtime and data loss. Conducted comprehensive training sessions for numerous new employees, equipping them with the skills and knowledge needed for effective desktop support troubleshooting and repair. TECHNICAL SKILLSNetwork Operating Systems: Proficient in managing Microsoft Windows Server 2000-2016 with Active Directory, Windows NT 4.0 Server, Remote Desktop Services (RDS), and Novell Netware versions 4.11, 5 & 6 with ZEN. Operating Systems: Skilled in Microsoft Windows operating systems ranging from Windows 95 to Windows 10, including Windows 7, XP, and Windows 2000 Professional.Office Automation: Experienced in Microsoft Office suite, Lotus Notes, Remedy, Rumba, and HP Service Desk for efficient office automation and support.Web Services: Capable in managing Microsoft Internet Information Services (IIS) 4 & 5 and FrontPage, as well as basic Oracle administration for web services.Networking: Proficient in Dell SonicWall Firewall Configuration and Administration, router and switch configuration, wireless network setup and security, printer setup and configuration in Novell or Windows environments, IP printing, DHCP and DNS configuration, NAT Telnet, FTP, TCP/IP, and other network protocols, as well as basic cabling.Data Backup and Recovery: Experienced in using ARCserve and Backup Exec software for data backup and recovery, along with managing Exabyte and other hardware for storage solutions. |
