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Click here or scroll down to respond to this candidateCandidate's Name
Pinehurst, NC Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYOrganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.SKILLS Patient Care HIPAA ComplianceReliable team player Direct Patient CareCustomer Service Problem-solving abilitiesActive Listening Critical ThinkingData Entry Staff TrainingProblem Resolution Computer ProficiencyCall center experience Conflict ResolutionDocumentation Microsoft ExcelComplaint resolution Professional telephone demeanor WORK HISTORY PayPal - 1 yr 9 mosCustomer Service Representative San Jose, CA 06/2022 to 03/2024 Handled customer inquiries and suggestions courteously and professionally.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Managed 80 incoming calls per day per day from customers Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Firsthealth Of The Carolinas-Moore Regional - 6 yrs 3 mos Certified Nursing Assistant Pinehurst, NC 01/2018 to CURRENT Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.Assisted patients with daily living activities for enhanced comfort and wellbeing.Checked patient vitals such as temperature, blood pressure, and blood sugar levels.Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.Patient Safety Sitter Pinehurst, NC 01/2018 to CURRENT Contributed to positive patient experience through compassionate care and active listening during interactions with patients and their families. Managed stress effectively in high-pressure situations involving combative or emotionally distressed patients while remaining focused on providing quality care.Established rapport with patients by demonstrating empathy, respect, and genuine concern for their well-being throughout each interaction. Demonstrated strong commitment to teamwork through effective communication, active listening, and timely response to requests from nursing staff members or other healthcare professionals. Managed approximately 80 incoming calls per day from customers. Bright Horizons - 3 yrs 7 mosIn Home Caregiver Pinehurst, NC 01/2015 to 08/2018 Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting. Provided patients with assistance in completing daily tasks, reducing daily burden on family members.Traveled to clients' homes to complete healthcare services and promote continuity of care.Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times. Penick Village - 15 yrs 11 mosLead Medication Technician Southern Pines, NC 01/2000 to 12/2015 Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.Educated patients about potential side effects, interactions, and precautions related to their medications.Assessed patients'' understanding of their prescribed medications regimen during routine followups.Liaised effectively with pharmacists to clarify prescriptions, prevent potential drug interactions, or discuss alternative treatments as needed. Provided exceptional patient support, addressing concerns and answering questions regarding medications and treatments.Monitored patients for adverse reactions or complications from medications, initiating prompt interventions when necessary. Adapted quickly to changing patient needs by maintaining up-to-date knowledge on new medications and treatment protocols. Demonstrated proficiency with electronic health record systems for accurate inputting of patient information.Maintained accurate documentation of medication administration records, vital signs, and treatment plans for effective communication among the healthcare team.Collaborated with healthcare team members to ensure comprehensive, coordinated care for each patient.Enhanced patient care by accurately administering medications according to physician orders and established protocols.Reduced medication errors by implementing a double-check system for high-risk drugs.EDUCATION Associate of Applied Science Medical Insurance Billing/Medical 05/2020 Insurance CodingIndiana Institute of Technology, Fort Wayne, INCERTIFICATIONS CNA - Certified Nurse AssistantCMT - Certified Medication TechnicianNCPCT - Patient Care TechnicianCPR Certified, Firsthealth - 2018RHIA License - 2020 |
