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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveLooking for a full time opportunity where I can grow and utilize my many years of customer service experience.ExperienceInfinity Farmington Hills MI November 2017 - PresentAdwords Account Manager / Google Account ExecutiveContacting business owners with different ways to push their business out to the public to get them the exposure that they need to be successful.Building Profiles and Marketing AdsTransferring clients to the proper departmentsProviding great customer serviceVerbal and Written communication with clientsSigning Clients up for the Google Guarantee ProgramManaging Adword accountsS&P Data Troy MI January 2015- October 2017Sales Representative Assistant TrainerOutbound cold calling for business to business salesSet up and update customer accountsProvide exceptional customer serviceCreate packages and accounts for new and current customersCommunicate with customers via emailDirect Dialog Troy MI November 2012-January 2015Coach Great Call AccountEncourage associates through motivation (Responsible for 12-15 employees)Maximize advocate productivity (i.e. Tracking statistics, create action plans)Coaching and training sessions for advocatesTeam consistently maintenance high quality assurance scores, retention rates, and hit sales performanceShift Leader & Supervisor Great Call AccountMonitor call queue, advocate adherence, and service levelsFloor support assistanceSide by side call monitoring and coachingCustomer Engagement Advocate Great Call AccountRetention SpecialistConsistently provided excellent customer serviceResolve customer inquires and issuesPromote & up-sell products and servicesExceeded sales goals monthlyHealth Alliance Plan Detroit MI August 2011-May 2012HMO Client Services SpecialistAssisted members with inquiries, complaints, and concerns related to health care coveragesInvestigated and researched complaints providing expedient resolutionsMaintained company goals and statisticsProvided outstanding customer serviceAssociated Customer Services Southfield MI November 2007- July 2010Sales AssociateSoliciting donations for charities (i.e. The Breast Cancer Foundation, Veterans Foundation)Outbound cold callingNew employee trainerEducationPershing High School Diploma Detroit MI 1994Ferris State University General Studies Big Rapids MI 1997Dialogue University Leadership Troy MI 2014Envision-U Corporate Leadership Participant Troy MI 2014Awards and AcknowledgementsTop salesman of the Year AwardEmployee of the Month AwardGenerated over $1million in collections |
