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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Oak Crest LanePendergrass, Georgia, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary I am a motivated, hardworking people person with over 20 years of work experience with a focus on excellent customer service. Loyalty, hardworking, and determination to learn all I can in whatever position I am entrusted with are some of my strengths coupled with a drive to deliver high quality service to the customer. I am looking for a career that I can utilize my existing skills to grow and learn with while adding value to the team. EducationJackson County Comprehensive High School, Jefferson, Georgia High School DiplomaGraduated - May 2003In High school I averaged a 3.6 GPA. I was also an active member of the Spanish Club, Beta Club, Marching Band, Jazz Band, and Pep Band. I had the privilege and honor of serving as an uniform officer with our marching band for three years. Employment HistorySyfan LogisticsLogistics CoordinatorJanuary 2022-PresentAs a logistics coordinator I work on a team that work together to ensure all shipments are monitored and tracked with regular communication to our customers to keep the supply chains running smoothly. I receive and make 100+ calls a shift to communicate with our drivers to ensure they are equipped and knowledgeable on the route they are assigned to, confirm appointments for pickups and deliveries at our suppliers and vendors, confirm all paperwork is correct for billing purposes, and address any errors to promote customer satisfaction. In this role I consistently have to rely on strong communications skills, excellent organizational capacity, and Research and analysis skills with a solution-oriented mindset to complete all job responsibilities.US Census Bureau District 5EnumeratorFebruary 2020-November 2020As an enumerator for the US Census Bureau I was responsible for working a case list that was assigned to me each morning that I worked. I was responsible for traveling to the address of each person assigned to me, and making sure I followed all rules and policies for documenting the necessary information for the census as well as the outcome of each case. I was responsible for calling residents that I was not able to conduct the meeting with in person, filled out official notices to leave with residents, and ensure protection of sensitive information at all times. On a daily basis I made sure that all case information, my work hours and mileage, and next 5 days of availability was uploaded and synced to the Bureaus system. I also acted as a proxy for other enumerators when necessary. At the end of my assignment I was recognized by my supervisor as the enumerator with the most completed cases.Loves, Commerce, GeorgiaShift Lead TraineeFebruary 2020-December 2021At Loves it was my job on overnight to ensure that our team went above and beyond in making sure the store is completely stocked and detailed cleaned for the next days customers, while serving our guests in the store during the late night shift. I also served as a secretary for our tire shop on the overnight shifts that I worked, in taking calls and scheduling truck maintenance and/or emergency roadside services. I assisted truck drivers in setting up payment for their fuel and making sure all their paperwork was in order. I helped check in vendors that deliver products, and also with putting out new merchandise on our retail side of the store. As Shift lead trainee I also helped in depositing money from our shift into the money recycler and pulling new tills for the next shift.ProCare Rx, Gainesville, GeorgiaPatient Services RepresentativeOctober 2019-March 2020At Procare Rx I worked on the call center floor in the enrollment department . I was responsible for handling a minimum of 120 inbound and outbound calls a day to enroll patients in our mail order pharmacy. I took insurance information from patients to run test claims for prescription coverage, searching databases for correct insurance information in the case patient has outdated, incorrect, or missing information; I also processed payment information for patients, confirmed all program business rules were being adhered to, adhering to HIPAA guidelines, I notated every aspect of every call in different programs and ensured call logs were accurate. Providing genuine outstanding customer service and ensuring each patient that I was there to assist knew I all I can to get them their medication is what my biggest goal to achieve each call. McDonald's, Jefferson, GeorgiaAssistant manager August 1999 - November 2019I have worked among 8 different locations with the McDonald's brand over the past two decades. I started at the Jefferson location as a party hostess/lobby person and over the years have received several promotions, and utilizing my skills was asked to transfer to the other stores at times they needed redirection of business. I have learned many skills over the years including but not limited to: delivering excellent customer service to ensure maximum satisfaction, customer recovery procedures to help regain the trust from that customer after any unsatisfactory experiences, time management, scheduling, inventory management, training new and established staff, and building my people skills as I interact with hundreds of different people and personalities on a daily basis.Amazon, Jefferson, GeorgiaFC Floor Associate August 2018 - September2019As a Floor Associate in the sortation facility I helped sort packages for delivery to different area codes. I helped sort packages off the line and scan them to a designated pallet, adhering to the company's policy to ensure each pallet that was built was stable and secure. I also helped use a floor Jack to transfer the pallets over to the staging area to be loaded onto trucks for delivery to customers.Professional SkillsCustomer service AdvancedMicrosoft office CompetentScheduling IntermediateManagement IntermediateLanguagesEnglish FluentSpanish ConversationalReferencesMelissa HukFriend/colleaguePHONE NUMBER AVAILABLEEMAIL AVAILABLECynthia VaughnFriend/ColleaguePHONE NUMBER AVAILABLEEMAIL AVAILABLEJennifer FraizerFriend/ColleaguePHONE NUMBER AVAILABLEEMAIL AVAILABLE*can provide more upon request |
