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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Chamberlin Drive, West Seneca, NYCell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESkype ID: frazernatStreet Address
OBJECTIVE:To be able to apply my knowledge and technical background with a creative and progressive organization.That provides career and educational opportunities.SUMMARY:Over 20+ Years of experience in the IT Indusrty with strong focus on DataCenter OperationsOver 20+ Years experience with Scheduling Tools CA-ESP, Autosys, BMC Control MOver 15+ Years experience with File Transfer Systems, MFT, SFTP, and Globalscape.Work with IBM Mainframe,Windows, AIX, Linux, Cloud/Azure Platforms.EDUCATION:Springfield College, Springfield, MABachelors Degree in Business Administration; 09/82 06/86Computer Processing Institute, Hartford, CTDiploma in Computer Operations; 4.0 Avg. 07/86 07/87Ludlow High School, Ludlow, MADiploma, 06/82QUALIFICATIONS:Hardware Knowledge:AIX, Linux,Windows. Operate all peripheral devices to each system. Full IPL for all systems.Software Knowledge:TSO, ISPF, SDSF, JCL, CA-ESP, CA-7, CA-11, CA-AUTOSYS, JOBTRAC, BMC CONTROL M, GLOBALSCAPE, VM, TPX, VISIO, SERVICE NOW, CHERWELL, REMEMDY, MVS, INFOPAC, VTAM, SFTP, CONNECT-DIRECT, CONNECT-MAILBOX, OMEGAMON, CHANGEMAN, OPCON, MICROSOFT OUTLOOK, EXCEL, WORD, POWERPOINT, LOTUS NOTES, USD, ACE, DEBT MANAGER, FDR, NOVELL.EXPERIENCE:HIGHMARK HEALTH, PITTSBURGH, PA 06/21 03/24 Build, modify and schedule Control-M jobs using the Control-M scheduling software Configure, Manage, and troubleshoot batch workflows, jobs, and scheduling issues. Monitor and maintain Control-M Agents, Servers, and other infrastructure components. Install, configure, and maintain the Control-M environment across multiple platforms Collaborate with developers and business users to ensure Control-M jobs meet business requirements. Develop, test, and implement Control-M job scheduling policies and procedures. Respond to and resolve incidents and service requests related to the Control-M environment. Provide technical guidance and support to other team members. Integrate Control-M with other enterprise systems such as databases, applications, and cloud services. Provide server support for Windows and RHEL servers as it pertains to Control-M Provide training for Control-M technicians to utilize the Control-M tools suite Write job aides for technical and administrative tasksSODEXO, WILLIAMSVILLE, NY 06/08 06/21Lead ESM EngineerDeveloped a depth of experience through work in different teams within computer operations, including DataCenter, Change Management, Technical Support, and Automation and Problem Management.Worked with auditors both on a scheduled basis and between audits.I participated in disaster recovery drills and maintained the accuracy of the recovery plan.Reviewed system changes to evaluate risk. Either approved the changes for the system operations team, orWorked with the requestor to correct issues.Represented groups on project teams.Managed the migration of new business into operations, using WebEx to cross-trainServed as the document manager, controlling the versioning and maintenance of instructions adheringTo the requirements of the quality management system in use at the time.Coordinated problem resolution by scheduling ad-hoc teams of internal groups, customers and vendorsReducing time to resolve issues.Documented problem timelines for use in root cause analysis.Created and maintained reporting by using, Microsoft Office, Excel, PowerPoint and Share Point.Served as Lead Scheduler for group batch processing using CA Products, and BMC Control-M.Support Manager for new Autosys System and File Transfer System, Connect Direct, FTP XCOMInstall and test all software in Linux, AIX and Windows.Converted group documentation from TSO to Share Point.Chaired weekly change review meetings.Provides implementation, administration and ongoing technical support for the Job Scheduling (Control-M) and File Transfer (Globalscape) client and server environments. Maintain documentation for the Job Scheduling environment. Works with development teams to define requirements, create, and/or perform quality assurance validation for both CA-ESP and CA-Autosys jobs. Maintain documentation for the Job Scheduling environment. Validates job flows and runs book information provided to Operations. Ensure compliance to enterprise standards as they relate to job scheduling.HSBC USA NA, BUFALLO, NY 05/03 05/08Senior Operations & Transmissions AnalystResponsible for providing support to Data Center processing operations, Network ControlCenter operations, and Help Desk operations through the use of specialized tools such asScheduling, automation, and monitoring products/processes. Responsible for providingSupport to development and client areas; testing and implementation through the certificationAnd production migration processes for both in-house and vendor purchased systems, batchAnd on-line, applications and support software. Represents Operations Support by acting as aPartner to Systems Technology, Data Center Operations, Help Desk, Central Technology,And client areas in all project initiatives. Acts as a leader within the Operations SupportGroup, providing direction to fellow team members. Play a lead role in implementing new productionTransmissions. Direct, mentor and train less experience resources.Novell and Windows processing environments, including Microsoft Word, Excel and Power Point.JCL, batch processing and converting Mainframe CA-7 jobs to UNIX Control M environment.Panapt, Harvest, CA7, Microsoft Word, Excel, FTP, HTTP, Data Express, Connect Direct FTM and PGP.Senior Production Control Lead AnalystDevelops, installs or operates complex computer programs and systems. Completes system analysis, Design/engineering or installation tasks independently. Assists in directing and coordinating related Project activities.Provide computer/system development, technical support, deployment, maintenance .And operation for various technology platforms including engineering, installing, debugging and Operating programs and systems of high complexity; planning and conducting testing; working with Support groups to identify operational and implementation procedures; addressing and resolving Production problems; identifying prevention opportunities; conducting systems walk throughs; and Coordinating and monitoring system implementations.Lead or assist in leading projects medium to Large size and complexity, including estimating, planning and scheduling assigned projects; and Coordinating and monitoring activities of assigned personnel.Provide on the job training to less Experienced personnel; preparing written status reports; remaining current on technological advances;Participating in process improvements or problem prevention; reporting on system problems; Conducting meetings and presentations; and handling internal customer calls for assistance with Technology products or systems. Provided classes and training for the Control M software to the Operations staff.Tso/Jcl, Netview, Control M, CA7/CA11, ZEBB, Ispf, Sdsf, Ejes, Connect Direct, Connect Mailbox, USD, Lotus Notes and FTP, CISSP Certified.HOME SHOPPING NETWORK, ST. PETERSBURG, FL 5/01 05/03Operations Supervisor / Production Control AnalystManage daily Computer Room procedures. Assist and resolve any problems in the Data Center.Plan and stage all end of day activities. Schedule and monitor all jobs and data that are beingProcessed in the Data Center. Implement migrating changes from the OpCon scheduler to the Control M Environment.Create and participate in all disaster recovery plans. Project Leader andCoordinator of the BMC Control M Conversion. Converted 5000 jobs from Unisys MainframeTo Sun Unix systems and develop BMC Products on both NT and Unix environments. AttendChange and production control meetings on a daily basis.Tso/Jcl, Netview, Control M, CA-7, CA-11, Ispf, Sdsf, Vtam, Unisys, NT and UNIX ServersPRUDENTIAL INSURANCE COMPANY, JACKSONVILLE, FL 12/98 04/01MATLEN SILVER CORPORATION, JACKSONVILLE, FL 06/98 12/98Team Lead / Production Control AnalystAssists in monitoring systems operations, and in the analysis and correction of problems orMalfunctions. Participate in the coordination of corrective action with system engineering orVendors as appropriate. Document problems and their resolution. Assists in the migration ofProduction code assets. Participates in the design, development, testing and documentation ofThe code and jobs necessary to support code assets, online and batch. These include loads, source,And Jcl. Perform related duties as assigned or requested. Responsible for all disaster recovery ofAll systems. Team Lead of Life Insurance separation from Health Insurance. Converted over 10,000Jobs and received the Prudential Rock Solid Award for my performance on this project.Tso/Jcl, Netview, Jobtrac, CA7, Control M, Vtam, Lotus Notes, Infopac, DB2 Binds, CICS, VM, Ispf, Sdsf, Jes2.CONVERGYS, LAKE MARY, FL 08/95 06/98Production Control AnalystResponsible for providing technical support of the production applications processed at the data center.Effectively identify processing discrepancies and determine the scope and impact of the problem.Monitor batch job streams, resolve batch failures, modify processing cycles.Tso/Jcl, CA7, CA11, Lotus Notes, CICS, IMS, VM, Ispf/Sdsf, Connect-Direct.Help Desk CoordinatorResponsible for revolving, coordinating and tracking clients (internal and external) problemsAssociated with data center services. Escalation and notification of client impacting situations toManagement. Monitoring data center systems and network. On line database support for IMS andCICS. Data collection and analysis for reporting purposes.Tso, Lotus Notes, CICS, IMS, VTAM, VM Ispf/Sdsf, Infoman, Connect-Direct, Omegamon, Netview.GTE DATA SERVICES, TAMPA, FL 07/94 05/95ALTERNATIVE RESOURCES, TAMPA, FL09/93 07/94Operations Services TechnicianResponsibilities include but not limited to on line mainframe repairs on IBM 3090, DEC, Bull, TandemAnd NT/Unix Systems. Knowledge of Netview and Jes commands. Use of CICS, IMS, Multi platformRegions and SNA network resources with responsibility of operating and monitoring batch jobs.Average call intake is 60 calls per day. Provide excellent customer care skills and telephone techniques.Tso, Ispf, Sdsf, Lotus Notes, CICS, IMS, VTAM, VM Netview and Connect Direct. |
