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Customer Service Shift Supervisor Resume...
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Title Customer Service Shift Supervisor
Target Location US-NJ-Newark
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Maple AveIrvington, NJ Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYReliable, service-focused candidate with an exceptional record for providing excellent custumer service. Experienced in managing and performing administrative and support tasks. Knowledgeable of legal and safety issues.SkillsExcellent verbal and written communication skillsWorking effectively both indepent and colaborativelyAbility to think clearly and make critical decisions under pressureEffectively on tight deadlinesSuperior customer service skills and professional demeanorFlexible to work different shifts, including weekends, and holidaysKnownedgeable of security procedures, policies and practicesDetail orientedOutstanding work ethicWell maintain confidentialityProficient in Microsoft Word, Publisher, Power PointEffective in CCTV suvellienceStrong problem-solving skills.Professional ExperiencePRO COPS SECURITY LLC, NEWARK, NJSHIFT SUPERVISOR, 2023 to PresentMake sure well-trained security staffs are on duty at all timesMaintain full accountability for managing all aspects of smooth day-to-day operation.Maintain safety and security activities in accordance with organizational goals and objectives.Maintain a constant alertness for indicators of unusual or abnormal conditions.Patrol the interior and perimeter of the facility to observe and identify potential safety, security risks or undesirable conditions.ALLIED UNIVERSAL, SUMMIT, NJSHIFT SUPERVISOR, 2019 to 2023Ensure all posts are staffed with qualified, trained personnel.Conduct random and regularly scheduled site visits on a regular basis to assess the status of operations and what issues need to be addressed.Meet regularly with employees to assess satisfaction and identify any issues, problems or opportunities to improve the site.Create officer post/shift schedules; process payroll (normal and special coverage).Conduct audits, identifying issues and developing corrective action plans to ensure compliance with applicable safety, health and environmental regulations.SECURITAS, EDISON, NJSECURITY OPERATION CENTER OPERATOR, 2018 to 2019Ensure that the facility is provided with high-quality security services to protect people and propertyCommunicate effectively with the security and safety teams at the facility to assure business continuityMonitor closed circuit television systems and alarmsReport safety concerns, security breaches and unusual circumstances both verbally and in writingMaintain awareness of and familiarity with the site-specific operations performance manual and post ordersLIMONETTE TAX & FINANCIAL SERVICES, IRVINGTON, NJADMINISTRATIVE ASSISTANT, 2009 to 2020Staff recruitment.Develop and built client relationships.Acts as a CSR when required, recruits, selects, interviews field staff employees.Provide administrative support to the President of both tax division and financial division.Maintain and update files personal and departmental file and inquiries.Complete special projects and other duties directed by the president.Receive and distribute mail and telephone calls.EducationCOLUMBIA HIGH SCHOOL, MAPLEWOOD, NJHIGH SCHOOL DIPLOMA 2004 to 2008

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