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EMAIL AVAILABLE - PHONE NUMBER AVAILABLE - Coplay, PALINKEDIN LINK AVAILABLEQualifications & Skills17 years of accounts receivable and collections experience in Higher EducationDetail orientedExperienced multi-tasker with the ability to prioritizeProficient in Microsoft OfficeExperience in cash handling17 years of account reconciliation experienceRecipient of the Customer Service Excellence Award (Lehigh Carbon Community College)Work ExperienceCollege Event PlannerLehigh Carbon Community College, Schnecksville, PA 2024-PresentEnters events into LCCC calendar systemWorks with college departments and teams as well as external entities to coordinate and accomplish event objectivesServes as liaison to all internal and external customers. Responsible for showing facilities to potential prospects from outside organizationsResponsible for helping the requestor coordinate requirements of the event and assisting them with identifying the resources needed: meeting/dining spaces, technology, parking, set-up needs; responsible for coordinating event times and set-up times with Facilities and Maintenance, Caterer, IT (Campus AV), and SecurityCalculate room rental fees for outside organizations; work with Business Office in the processing and tracking of payments; maintains records of billingCalculate room rental fees for outside organizations; work with Business Office in the processing and tracking of payments; maintains records of billingUtilizes scheduling system to build searches and run utilization reports. Provides annual data on space utilizationSenior Student Accounts AnalystLehigh Carbon Community College, Schnecksville, PA 2007-2024Process student and third-party paymentsAssist in overseeing collection efforts of student accounts receivable balances from payment plan arrangements and balances resulting from company invoicingEngage, manage, and work directly with students to improve collection statistics and lower the organizations bad debt expenseAssist in overseeing installment payment plan, a plan that permits tuition payments over a semester; monitor prior term plans to ensure all payments are received within provisions of the contractProvide assurance and protect the College from increasing bad debt by effectively monitoring all plans and preventing any further class registrations for noncompliant accountsEffectively manage and maintain accurate student data to provide to contracted agencies for further collection and/or legal effortsAccurately report student residency information to numerous school districts to ensure accuracy of tuition records and provide evidence for district tax invoicing, collection, and enforcementPrepare daily bank depositsReconcile accountsKey AccomplishmentsProcess student refunds in excess of $10 million annuallyMember of Leadership Team, two- year fellowshipAdministrative AssistantOffutt Woodworking & Designs, LLC, Bethlehem, PA 2005-2007Provided administrative and customer support to the businessHandled accounts payable, accounts receivable, and purchasing functionsManaged, maintained, and monitored all accounting functions to ensure all transactions were accurately recordedManaged and processed company payroll and accurately reported and filed all payroll reporting requirementsPremium Services AnalystPenn Treaty Network America, Allentown, PA 2002-2005Managed 18 large group policies from a policy reinstatement perspective while pursuing collections and effectively managing all Accounts ReceivableGenerated weekly billing reports and distributed them accordinglyGenerated duplicate premium notices, including Third Party Notification lettersAssisted Support Analyst with List/Group Bills, which included payment processing and follow-upProcessed reinstatement applications inside of the mainframe systemIssued confirmation of payments, payment histories, and other billing related lettersGathered Third Party Notification automated letters, generated and mailed bills, and documented policyholders files accordinglyEducationBellevue University, Bellevue, NEBachelor of Science: Business Management in 2023Deans List Fall 2022 and Winter 2022, 4.0 GPAMember of Omega Nu Lambda National Honor SocietyLehigh Carbon Community College, Schnecksville, PAAssociate in Applied Science: Business Management in 2001