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Stone Mountain, GA | PHONE NUMBER AVAILABLEEMAIL AVAILABLE | http://LINKEDIN LINK AVAILABLEVersatile IT Analyst professional with comprehensive experience including project and product management, business analysis, application support, data analytics and master data governance. I have led IT projects and initiatives in and out of the formal workplace. Seeking new opportunities as an analyst (business, business system, and/or system) positions that will lead into project or product management.EXPERIENCESenior Business Analyst Aug 2023 - Oct 2023UPS contracted by Avacend, Alpharetta, Georgia Collaborated with Senior Product Manage to help drive product initiative to completion within allotted budget, time, and scope.
Coordinated site unification project & provided project status to internal management and teams. Wrote up epics, user stories, features and tasks for all work related to the Site Unification initiative using MS DevOps Azure.
Coordinated between development and product owner to communicate statuses to the business units and their owners. Participated in weekly check-ins with the different scrum and product teams.
Business System Analyst Nov 2021 - Jan 2023Starz Lionsgate Entertainment, Englewood, Colorado Troubleshot, reviewed, analyzed, and modified IBMS, SAP ERP, WinShuttle, SharePoint, AirTable, DocuSign, ZOHO Creator applications, and other systems supported by Business Systems team. Used Atlassian software products (JIRA, Confluence), Monday.com and ServiceNow to track project statuses and report updates to business units and management. Performed in-depth data and process analysis to answer business questions, then identify and implement solutions.Business System Analyst, Coupa Product Support Sep 2019 - Oct 2019Nike contracted by Apex Systems, Hillsboro, Oregon Maintained Coupa procurement & invoicing tool, including procure to pay and e-invoicing modules and the business. Hands-on configuration and support for Coupa users post go-live implementation. Applied SAFe agile methodology, participated in scrum team, and worked in Kanban environment and other agile activities. Collaborated with business partners from various geographies outside of North America to incorporate short- & long-term procurement and invoicing requirements, regulations, and controls into accepted solutions. Created functional specifications for source to target maps, batch & configuration documents for integration partners. Analyzed integration issues between SAP and Coupa to determine whether new APIs were needed.
Troubleshot Coupa and other invoicing /procurement systems and processing concerns from the business and suppliers.Online & Mobile Applications Support Analyst Jun 2018 - Feb 2019Open Technology Solutions LLC contracted by CORUS 360, Englewood, Colorado Supported consortium partners with online mobile application platform. Managed support tickets consisting of post-production bugs, priority projects & research items, then communicating status with customers & management. Defined and documented new processes, while providing the understanding of value add of processes to existing processes to partners. Determined & documented proper testing and deployment procedures. Coordinated & participated in application reviews and testing to ensure that there was no adverse impact on operations and security. Participated in, and when needed, led out in scrum ceremonies with application SME's, developers & management to determine bug fixes and updates in release scheduling. Provided application support to internal customers, then reported status' to partners during backlog review meetings.Senior Finance Application Systems Analyst Oct 2017 - Mar 2018Frontier Airlines contracted by Insight Global, Denver, Colorado Functioned as primary Business Analyst for all financial systems applications (requirements gathering, gap analysis & project management). Collaborated with developers & business teams to support applications where APIs were used. Managed all support tickets for financial application systems in addition to regular desktop for accounting & finance users. Was the technical resource & business analyst on post implementation for Coupa and Microsoft Dynamics AX upgrade project. Assisted with SOX compliance controls and validation for all financial applications.Functional Business Analyst Oct 2015 - Oct 2017Natural Grocers, Lakewood, Colorado Wrote functional requirements for IT parameters. Collaborated with other analysts to complete initiatives that improve processes in stores and impact organization success. Created functional business intelligent documentation and keep it up to date. Maintained data used for reporting from different environments within SAP. Maintained SharePoint site being used as document repository for documenting processes as well as for audit report findings. Developed SOX security policies and procedures that will need to be implemented to be ready for initial and subsequent SOX audits. Functioned as SAP security liaison to coordinate transition of SAP user group to new security roles in SAP along with SOX remediation for security settings. Additionally, administer SAP Security for SAP users during remediation period. Managed SOX compliance activities and coordinated actions needed from basis and development vendors. Facilitated updates which occur periodically which affect entire SAP user base. WinShuttle administration for users.Data Analyst Mar 2015 - Aug 2015
Level (3) Communications contracted by Comcentric, Englewood, Colorado Compared current PeopleSoft and Oracle Item Master data to identify PeopleSoft items that needed to be imported into Oracle. Audit and verified PeopleSoft Item Master items prior to loading into Oracle, including audit and removal of duplicate entries. Data scrubbed information in PeopleSoft to ensure correctness of customer, location, and product information. Exported PeopleSoft data into Excel spreadsheet format to assist with data quality, filtering out any information that was not up to date with current or latest information from customer follow-up email requests. Identified overlapping items, and determined the best pricing, available suppliers and correct manufacturer and description information being recorded in Oracle for all Operating Units and Locations. Worked with different business units within the organization to get required information that was to be used in Oracle. Maintained master data quality using Microsoft Excel functions for CRM and SAP application systems. Knowledge of product data management and governance policies.SAP Master Data Manager Dec 2012 - Mar 2015IHS contracted by Axelon Services, Englewood, Colorado Maintained master data quality using Microsoft Excel functions for CRM and SAP application systems. Assisted with new entity onboarding of material items into SAP Material Master module. Maintained SharePoint lists for other groups with which master data group was in collaboration with as well as using SharePoint as document repository for documenting processes relevant to the team. Maintained master data quality using Microsoft Excel functions for CRM and SAP application systems. Maintained product data management and data governance policies. Assisted with new entity onboarding to SAP (Vanguard Program), participated in conversion activities as well as Data Governance activities. Communicated requirements to incoming business entities regarding their data being loaded into SAP. Utilized SharePoint to track and audit all changes, additions of SAP Master Data and provide metrics to sales leaders as needed.CORE SKILLSSoftware DevelopmentERP SystemsIT ManagementData Analysis & ManagementCompliance and SecurityApplication SupportTECHNICAL SKILLSOracleIAMWindows/UNIX/Solaris OSServer MaintenanceSupport Ticket ManagementQA TestingSAP (Fiori, NetWeaver)SDLCAtlassian (JIRA, Confluence)SOX/ISO Certification TrainingTech Support/Customer CareSharePointMicrosoft Office incl. VISIO & ProjectData Analysis/ConversionCOBITSystem AdministrationSAP SecurityTFS (Microsoft DevOps Azure)Active DirectoryAnalyticsTelecommunicationsPeopleSoftWinShuttleWaterfall/Agile SAFe MethodologiesCertified Scrum MasterAirTableCoupaMicrosoft Dynamics AXServiceNowMonday.comZOHO CreatorCAREEERS HIGHLIGHTS
SAP User update project leadWinShuttle application upgrade projectReduce product backlog for AlkamiFacilitated UAT for O365 upgrade initiativeAPI project for proprietary applicationsApplication SupportDocumented product roadmapsEDUCATIONMay 2002Bachelor of Science, Aviation ManagementMetropolitan State College of Denver, State CollegeLICENSES & CERTIFICATIONSFeb 2020Scrum Master Certified
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