| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
LINKEDIN LINK AVAILABLE
FOCUS: CUSTOMER SUCCESS MANAGER
Key Account Management | National Accounts | Sales Training |
Customer Retention | Consultative Selling
Revenue Growth ~ Solution Selling ~ Sales Strategy
Solution-focused professional with extensive relationship building,
communication, problem-solving, and strategic planning experience
gained in customer-facing sales roles.
Proven ability to gain deep understanding of customer needs to
tailor solutions, as well as negotiating terms and agreements to
benefit both company and clients; leverage data-driven insights to
optimize performance and achieve business goals.
Delivered impact by consistently exceeding sales targets and
expanding territories, such as achieving 36% growth in 6 months and
signing 7 new accounts in 8 months.
Consultative selling technique champion known for enhancing
effectiveness by fostering deeper client relationships and driving
better customer situational outcomes. Coordinate cross-functional
teams to ensure seamless project execution and client support.
Recognized for innovative problem-solving and ability to adapt
strategies to meet evolving market demands. Demonstrated success
introducing new products and increasing market share. Available to
travel extensively in pursuit of sales mission achievement.
AREAS OF EXPERTISE
* Customer Success Management
* Customer Success Planning
* Strategic Planning
* Business Development
* Customer Advocacy Programs
* CRM Management
* Service Cross-sell/Upsell
* Contract Negotiation
* Client Onboarding
* Churn Reduction
* Target Market Identification
* Market Penetration
* Customer Success Frameworks
* Pipeline Management
* Market Analysis
* Product Launch
* Customer Health Scoring
* Key Client Relationships
CAREER MILESTONES
DIRECTOR OF SALES | CLEARLAB
* Established self-sustaining territories across US, including Los
Angeles, Houston, and Miami, in under 2 years; lauded by CEO for
implementing strong sales protocols and pricing structure.
* Built Eastern territories (New York, New Jersey, Chicago,
Wisconsin, and North Carolina), generating average of 200% sales
growth per quarter.
* Forged enterprise relationships with 30+ sales representatives
from industrys top 4 distributors. Signed multi-practice
organization with 40+ locations, growing sales 600% within 1 year,
accounting for 15% of firms sales.
* Promoted to director role by CEO due to efforts in contributing to
over 75% of US sales.
KEY ACCOUNT MANAGER | CIBA VISION
* Managed territory of private and corporate optometrists and staffs
across Ohio, Indiana, West Virginia, and Pennsylvania, with 200+
clients that included Walmart Vision Centers, COSTCO, Sams Club,
Pearl Visions, LensCrafters.
* Increased Night & Day product 16.46% and Focus Dailies product
38.85% within 6 months; ranked #5 out of 45 in product sales,
achieving 124.93% of quota.
* Increased market shares 86% by increasing and refining targeting
efforts in underperforming areas.
EXECUTIVE SALES REPRESENTATIVE | SUMMIT DIAGNOSIS
* Onboarded new client with 7 locations across North Carolina, South
Carolina, and Virginia in month 1.
* Signed first COVID Customer following launch and sale of COVID
related services.
EXECUTIVE ACCOUNT MANAGER | AMERITOX
* Q1 2016: 131% of target, setting company record for highest volume
in territory.
* Q2 2016: 159% to target; exceeded record by 44 samples.
* Q3 2016: Grew chronic side of business by 22%.
PROFESSIONAL EXPERIENCE
COGENT COMMUNICATIONS | Columbus, OH * February 2022 to December 2023
Multinational internet service provider with $940.9 million in
annual revenue and 772 employees, serving 228 markets in 54 countries.
NATIONAL ACCOUNT MANAGER
Prospected for new business opportunities within defined national
sales segment, targeting companies with 3 or more locations and from
500 to 999 employees. Initiated relationships with largest commercial
and retail buildings, office parks, and professional campuses.
Engaged key decision makers via direct calling, email, and other
contact methods to identify, qualify, and generate new business
opportunities. Enhanced prospecting and selling efforts through field
work such as building walks, lobby events, property management
relationships, and face-to-face customer meetings. Maintained
consistent updates in customer relationship management (CRM) system.
Positioned Cogent's services to help customers and prospects with new
business opportunities.
* Employed consultative and relationship building selling techniques
to identify current and future connectivity solutions.
* Outperformed all Columbus office sales reps, achieving target
quota on 6 occasions during tenure in challenging sales environment
where zero reps met yearly target.
OPPGEN | Columbus, OH * May 2020 to October 2021
Ohio-based digital marketing agency providing advertising, SEO,
website design, and marketing analytics to businesses in various
industries, including medical clinics, home builders, real estate,
and law firms.
NATIONAL ACCOUNT MANAGER
Hunted, identified, sold, and managed new business opportunities
nationwide, serving as additional point of contact between clients
and development team after account signup. Utilized cold calls,
emails, virtual meetings, and referrals to engage potential clients
during COVID. Managed and grew relationships with key clients across
various industries. Built and maintained strong client relationships,
gained understanding of needs, and ensured satisfaction with agency
services. Identified opportunities to upsell and cross-sell
additional services. Developed proposals and negotiated contracts to
achieve revenue targets.
* Successfully brought on 13 new accounts despite challenges to
business environment brought on by COVID pandemic.
* Collaborated with clients to develop tailored marketing
strategies, aligning them with business goals; ensured effective
strategy implementation.
SUMMIT DIAGNOSTICS | Charlotte, NC and Columbus, OH
January 2019 to May 2020
Provider of full suite of high-quality testing products such as
urine and oral fluid drug tests, alcohol saliva tests, COVID and flu
tests, infectious disease tests, pregnancy tests, and more.
Executive Sales Representative
Generated new business for outsourcing to 3rd party lab partners,
managing territory that included North Carolina, South Carolina, East
Virginia, and East Tennessee brought over from previous role.
Developed and executed strategic sales plans to achieve sales targets
and expand customer base. Researched potential customers via LinkedIn
and Google and visited onsite to initiate dialog, followed by
extensive email and phone communications to secure business.
Conducted product presentations and demonstrations to educate
potential clients on benefits and features of suite of services.
Negotiated and closed service contracts.
* Built and managed territory averaging over $750,000 annually prior
to onset of COVID pandemic.
AMERITOX | Charlotte, NC * June 2015 to November 2016
Provider of medication monitoring that helped pioneer prescription
drug monitoring necessary to address national epidemic of
prescription drug misuse, abuse, and diversion.
EXECUTIVE ACCOUNT MANAGER
Led team of 10 processors in territory covering North Carolina,
South Carolina, East Tennessee, and East Virginia. Developed and
executed strategies to achieve sales objectives for companys
products. Built and maintained relationships with key accounts to
maximize revenue and client retention. Achieved territory volume
objectives by educating and encouraging physicians and staff to adopt
use of tests. Found new business opportunities, signed new accounts,
and managed existing ones. Ensured good standing of client accounts
and scheduled processors on designated days.
* Exceeded quota from 1st month of hire, consistently exceeding
quota until company closure.
* Interviewed and hired processors, occasionally filling in for them
during special events.
LINC SYSTEMS | Charlotte, NC * February 2014 to May 2015
Provides nails and fasteners for pneumatic guns, in addition to
industrial fastening, packaging supplies, and tools.
TERRITORY MANAGER
Identified new business and while managing current accounts in
territory consisting of North Carolina and northern South Carolina.
Visited warehouses and shipping yards that used company services,
including clients such as Husqvarna, Whirlpool, BMW, and smaller
warehouses producing pallets. Developed and maintained relationships
with diverse client base.
* Expanded territory by 36% within first 6 months. Signed 7 new
accounts in 8 months, outperforming other representatives that signed
average of 3 accounts annually.
CLEARLAB | Charlotte, NC * April 2010 to December 2013
Innovator and manufacturer of top-quality soft contact lenses using
broad range of materials and modalities.
DIRECTOR OF SALES
Directed US sales team of 10 outside and inside sales
representatives for global manufacturer and distributor of contact
lenses with distribution in Asia, Europe, and the Middle East.
Created and executed sales strategies and delivered sales forecasts.
Partnered with global sales organization and reported to CEO and CFO.
Built US sales team from ground up, hiring, training, and managing
team members.
ADDITIONAL EXPERIENCE
EARHART PETROLEUM/SIGNET ARMORLITE Columbus, OH
November 2009 to April 2010
SALES REPRESENTATIVE/ACCOUNT SALES REPRESENTATIVE
Grew territory 26% and customer base 95% for Earhart Petroleum.
Expanded underperforming lab by 500% in Q1 2010. Conducted open house
for EyeTique that facilitated placement of product in 7 additional
offices and increased sales by average of 125% per quarter for Signet
Armorlite.
CIBA VISION Columbus, OH * January 2003 to December 2008
KEY ACCOUNT MANAGER (2005-2008) | SALES REPRESENTATIVE (2003-2005)
Played key role in introduction of products, including O2 Optix
Toric and Aquify. Generated $40,000 in O2 Optix Toric sales and
became first professional account manager nationwide to sell O2
Customer lenses, achieving sales within minutes of national launch.
Increased sales in underperforming accounts through comprehensive
cost analyses of account performance and formulation of applicable
changes, resulting in $6,000 order during Q3 2007. Maintained
lucrative relationship with largest distributor in Ohio.
EDUCATION
B.A., Technology Education
The Ohio State University Columbus, OH
SELECT PERFORMANCE QUOTES & TESTIMONIALS
Bill's ability to connect with prospects early on in the sales
process was exceptional. He quickly gained the trust of clients and
was able to effectively communicate the value of our products and
services. Bill was also adept at building relationships with new
accounts and quickly began generating new business opportunities.
Bill is a highly motivated and results-oriented individual who is
always looking for ways to improve efficiency. He is a valuable asset
to any sales team and I am confident that he would be successful in
any role.
Ken Hogan, Former V.P. SMB, OppGen Marketing
Bill never hesitated to accept challenging assignments and
approached his daily work with zeal and enthusiasm. Of the many
people that have crossed my path in more than 40 years in healthcare,
medical sales, management, and patient care, a small few have
remained in touch. Bill is one of those people. He is caring,
thoughtful, attentive to detail, and works very hard. If you need
additional information, please do not hesitate to contact me.
Edward Lynden Hall, RN, BSN, Ameritox Labs/Ingenuity Health
Bill was brought on to Clearlab at a period when we were starting
to enter the US market. As a sales professional with many years of
experience in the industry, Bill's expertise contributed much to my
company. Bill is passionate, hard-working, and never one to shy away
from a challenge. During his time with Clearlab, Bill spearheaded
business development in various territories in which we had no market
presence. He traveled tirelessly to promote our brand and excelled at
nurturing customer relationships even when his physical presence was
limited. I trust Bill will be a valuable addition to any organization
that he chooses to work for. It saddens me to lose an employee like
Bill due to restructuring efforts. The optimism that Bill brought to
work will be missed by all.
Jong Gu Park PH.D., Chairman/CEO, Clearlab Group Companies
Keywords:
Customer Success Manager, Key Account Manager,
Territory Account Manager |
