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Title Customer Service Store Manager
Target Location US-NY-Brooklyn
Email Available with paid plan
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Candidate's Name
Assistant Manager, Distribution, Inventory, Merchandising, Sales, Industries OfInfluence( Food, Telecommunication, Entertainment, Manufacture) Street Address  Vandalia AveBrooklyn, NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEBRC - Brooklyn,NY
Maintenance/Electrician/Plumber/Painter12/23 - PRESENTWork orders, trash, fixing/replacing shower heads, replace doors/windows, taking care of building boiler system, heater/drainage of pipes,plumber, painter, electricianSAMS Club -Marietta, Georgia  Assistant Store Manager 02/2019 - 07/2021I was initially hired as Cafe Supervisor, promoted to Assistant Store Manager within six months, and managed two locations totaling $1M in sales over 50+ employees. I maintained an outstanding customer service-oriented environment through selection, training, and development of staff. Set, evaluated, and reached short-term and long-term goals for the store and team. I recruited and hired talented Management and Associated based on business needs. I have implemented sales and customer service training of Management and Associates in Customer Service, selling skills, Company Policies and Operations, and product knowledge. Streamlined payroll processing procedures, ensured compliance with accounting policies, achieved 100% accuracy and compliance in cash and inventory levels. We carried our merchandising programs to meet schedules and standards of excellence. I maintained proper inventory by proficiently ordering seasonal and vendor products and ensured accurate counts in each development. Accepted the Flagship Award for Outstanding Customer Service in 2020 and surpassed 15 other stores in the district. Kroger - Marietta, Georgia  Assistant Store Manager 11/2016 - 02/2019Worked with the store manager to efficiently and profitably operate two retail stores. Utilize clear communication between management and team members to provide an open collaboration towards common goals. Complete daily opening and closing functions involving revenue. Manage SKILLSSelf-motivated Distributionand Retail Professionaldedicated to continuousprocess improvement in theface of rapidly evolving andchanging markets. Extremelyresults-oriented andproactive in addressing andresolving problems. Focusedon process improvement andon-time product delivery.Budgeting and forecastingspecialist, with advancedknowledge for MicrosoftWord, excel, and data entryprograms. Successfullymanaged store operations,merchandising, inventorycontrol, and implementingstore and company programs.Enthusiastic team player witha strong work ethic, andability to communicate withstaff and C-Level executives.AREAS OF EXPERTISEElectricianPlumbingWork OrdersReplace Shower HeadsReplace Doors, WindowsTake Care of BoilerSystem,heater and drainageof pipesShipping & Tracking ControlInventoryTeamwork FacilitationManagementVendor ManagementCustomer ServiceMerchandising & Sales Datainventory levels by placing purchase orders and stocking merchandise. Assist in new hire training. Generate payroll on a weekly basis. I collaborated with Human Resources to facilitate professional development and training of employees on new store procedures and FDA regulations for goods and foods handling. Implemented a shopkeeper system to automate registers, helped streamline open/close process and sales reports, and provided data efficient data to corporate to measure store profit. Scan products to make sure they are correctly priced and placing them in their proper place in the stockroom and restock the sales floor. Change and move displays according to the perimeter pack provided by corporate headquarters, ensuring signage is in place. Developed a weekly inventory refresh process to analyze scheduling accurate workforce reports, update schedules, providing easy access to staff/management via an app, reduced coverage issues by 80% I implement a sup[plier/purchase order process to track suppliers, purchase order, and invoices, improving account management by 65%.TJ MAXX - Scranton, PA  Distribution & Inventory Assistant Manager02/15 - 01/19Manager a day-to-day operation of a 250,000 Distribution center. I facilitated order fulfillment, inventory management, safety, customer satisfaction, automation of skew numbers, ensured accuracy of inventory reports, and customer satisfaction. Trained and developed a staff of associates in receiving, Q&A, order fulfillment and shipping products to fortune 100 companies. Staff varied in size from 15 to 50 due to seasonal operations. Developed and implemented operational procedures that improved efficiencies and allowed operations budges to come in below forecasts. Increased fulfillment productivity 46% through conveyor and racking redesign and re-slotting of high-velocity SKUs Supported 25 retail stores, global web channels, and shipped over 900k packages annually direct to consumers. Reduced shipping costs by $1M annually on $9M gross spend by negotiating the contract with FedEx and UPS. Developed and implemented a new barcode system, including shipping, receiving, and cycle count transactions produced and operational improvements increased customer satisfaction, and enhanced profitability. Worked cross-functionally with sales and finance teams to develop the Audit Program policy to reduce inventory discrepancy by 50%.ManagementAdvertising & BudgetingTraining & DevelopmentDisplay SchedulingMarketingProblem ResolutionStreamliningNatuzzi Bros Ice Incorporated - Springfield Gardens, NY  Technician/Ice Cutter04/2011 - 08/2012 Managed machines inspections, set-up and programming to ensure optimum productivity and process flow. Implement and manage a centralized delivery schedule of customer deliveries; increased fill rate by 18%. Cut blocked ice using a handsaw, power saw and heated blade. RGIS Industries- Forest Hills, NY  Inventory Clerk 09/2009 - 03/2011 I was responsible for the count of inventory and reported discrepancies. Analyzed merchandise spreadsheets against purchase orders to ensure accuracy. Maintained log sheets on vendors and ensured accuracy of products and quantity. Assisted general managers with investigations concerning discrepancies listed in their log sheets and purchase orders. Queens Public Library -Jamaica, NY  Library Assistant (Part Time)09/2008 - 08/2009 Performed multiple duties required with Circulation Desk functions, including collecting fines, creating and updating patron records, properly managing books, materials, returns, and checkouts directing non-Circulation Desk issues to proper Librarian or University Staff for resolution. Processed in-coming Government documents for Government depository collection, to include receiving shipment inventory confirmation, proper call number labeling, and shelving. Managed periodicals subscriptions through EBSCO net, and periodicals check-in via Millennium.EDUCATIONJamaica High School - Jamaica, NY  Degree High School DiplomaCOMPUTER SKILLSOperations Systems - Windows 8, Vista, XP, NT/2000 Applications - Microsoft Office(Word,Excel,Outlook,Access,Power Point), Kronos, 7Shift, Shoekeeper,SAP,Oracle Netsuite,Shiftnote,Paychex,ADP

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