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Click here or scroll down to respond to this candidateCandidate's Name
Kissimmee, FL, / PHONE NUMBER AVAILABLE EMAIL AVAILABLEIn my journey from customer service agent to operations supervisor, I've honed skills in communication, problem-solving, and leadership. Through resolving diverse challenges and guiding teams, I've cultivated resilience and adaptability. These experiences have shaped me into a seasoned professional capable of navigating complex situations with empathy and efficiency, ensuring exceptional customer experiences and operational excellence.OBJECTIVEI'm currently seeking opportunities as a Customer Service Representative, aiming to utilize my strong communication skills and problem-solving abilities to deliver exceptional service.EXPERIENCECar dealership Assistant / Velocity Autos Winter Park FL August 2023- PresentPrepare and process vehicle titles and registration on the DMV ensuring compliance with legal requirements and facilitating smooth ownership transfer.Assist customers with paperwork and documentation related to vehicle purchases guiding them through the necessary steps for a seamless transaction.Collaborate with sales team to maintain showroom appearance and inventory accuracy, optimizing visual merchandising for maximum appeal.Driving School Assistant/ First Driving School Miami, FL July 2022 July 2023Assist students with registration, scheduling, and inquiries, ensuring a smooth and efficient enrollment process.Coordinate with driving instructors to arrange practice sessions and monitor student progress providing additional support as needed.Maintain accurate records about written test and driving test following the correct guidelines.Supervisor/Teleperformance Bogota, Colombia January 2021/ March 2022Lead weekly team meetings to discuss performance metrics and develop action plans for improving metrics (AHT, QA, ADH)Conduct regular calibration sessions with team members and stakeholders to ensure alignment on evaluation criteria and maintain consistency in quality assessment.Analyze trend data and customer feedback to devise strategic initiatives aimed at enhancing service delivery and customer satisfaction while optimizing operational efficiency.Agent/ Teleperformance, Bogota Colombia May 2019 January 2021Analyze customer payment patterns to develop tailored collection strategies for improved recovery rates and customer satisfaction.Collaborate with cross-functional teams to implement process enhancements based on customer feedback and industry best practices.Generate monthly reports tracking key performance indicators such as call resolution rates and aging of accounts receivable to inform strategic decision making.SKILLSCommunicationMicrosoft OfficeCustomer ServiceProblem SolverTeamworkAdaptabilityTime ManagementExcel Under PressureMultitaskingEDUCATIONPsychologySaint Leo University2022- PresentHighschoolColegio Fundacion Colombia2005-2015 |
