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Click here or scroll down to respond to this candidateCandidate's Name
Gainesville, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECompassionate employee with multitasking, and time management abilities. Devoted to giving every Patient a positive and memorable experience.Work ExperienceCertified Clinical Medical Assistant (CCMA)Warrenton Pediatrics - Gainesville, VAFebruary 2024 to Present Phlebotomy Room patients Assist Doctor/NP Record Vitals EMR System PediatricsCCMAUVA Health Family Medicine - Gainesville, VAAugust 2023 to PresentCompleted day-to-day duties accurately and efficiently. Understood and followed oral and written directions. Prioritized and organized tasks to efficiently accomplish service goals. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.Assisted with patient requests and answered questions. Maintained updated knowledge through continuing education and advanced training. Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients. Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.Administered injections, medications and treatments as directed by the physician. Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times. Measured vital signs and took medical histories to prepare patients for examination. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.Documented notes during patient visits.Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Collected samples from patients for laboratory testing purposes. Conducted EKGs, audiograms and other diagnostic tests as requested by the physician. Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.Administered rapid tests for COVID and strep to help clinical staff assess conditions. Enrollment SpecialistK-12October 2008 to June 2017Responsible for answering phones, transferring calls to the correct department and screening potential clients for admissionAnswered prospective students' questionsDirected students through admissions process with one-on-one follow up to ensure successful completion of the enrollment process in fulfillment of monthly deadlines Assisted other personnel and departments with data collection and problem solving Performed assessment calls to determine qualifications and academic program appropriateness Built connections with prospective student to establish rapport and motivate the individual for academic successAssisted students by providing basic information guiding students through the enrollment process Consistently exceeded activity and production, retention, customer service goals, and coaching team members as neededCompleted inbound and outbound telecommunications with prospective students on the admission process and opportunities available at K12, including conveying online course and program information Assisted students through application process in its entirety, including troubleshooting and protecting confidential documentationMaintained contact with students throughout the admissions process and classes Provide customer with account information while providing a memorable experience Service high maintenance callsEasy to work with and always willing to go out of my way to please my customers Team playerProviding enhanced quality customer service in a high-volume call center averaging 16 to 18 call per hour Responsible for answering heavy inbound calls with account holders Perform extensive data entry and documentationDeescalate customers issues without involving supervisor & keeping customer satisfied. Shift ManagerSubwayAssisted customers with a warm and professional attitude Helped customers with orderingProcessed customers sandwich and drink ordersInteracted with customersOperated the cash drawerTook inventoryAssisted customers with questionsMaintained food safety.Mountainside ABARBTManaged a caseload of 5 children with Autism Spectrum Disorder Created a tracking scale based on a research-backed, parent-suggested suite of outcomes, including communication and behaviorTracked and improved communication outcomes by use of Picture Exchange Communication System (PECS) and voice output devices Reduced problem behavior events through applied behavior analysis(ABA) interventionsUsed positive reinforcement techniques to increase measures of independence and social interaction Worked with prompting and fading to encourage positive behaviors and integrate them into everyday life. AmazonDelivery driverMade deliveries for AmazonOperated GPS Google for accurate routingHandled merchandiseManaged invoicesCommunicated customer complaints to RebeccaCompleted all necessary paper work, including confidential logs Averaged 130 deliveries per dayProvided outstanding communication with customersLoaded Packages and sorted shipments.Giant AholdCashierFile Maintenance/Receiving/ Office Administration /Deli/ Seafood/Flower ShopAssist customers with purchasesProcess inventory to ensure that stock is properly accounted for and ordered for restock Manage and reconcile daily till amounts for a team of 5-14 cashiers Receive inventory from store vendors for input into computerized systems Helped customers shop to boost company salesUtilized leadership, problem-solving and decision-making skills to manage direct reports. EducationBilling and medicalUltimate Medical AcademyApril 2021Skills Customer ServiceMulti phone lineMicrosoft officeData EntryTime managementMedical TerminologyMulti screensMedical CodingRetail salesService deskPatient-focused careHIPAA ComplianceProcedure AssistanceInventory ManagementPatient Flow ManagementPhlebotomyEKG set up and monitoringClinical applicationsWound care specialistMedical Equipment OperationPreparing specimens and samplesMedical ProceduresWound care and irrigationCPRVital signs monitoringImmunization AdministrationStocking suppliesProfessional Bedside MannerVenipuncture and phlebotomyClinical DocumentationDirect Patient CareCertified in Basic Life Support (BLS)Communicating with patient familiesMedical terminology knowledgeUnderstands medical proceduresSpecimens collection and processingCompassionateVital sign monitorsMaintaining confidentiality Vital signs HIPAA Medical coding Specimen collection / processing Medical records Medical terminology EMR systems Phlebotomy Quality controlCertifications and LicensesCCMA CertificationBLS CertificationRBT CertificationCertified Medical AssistantCPR CertificationAED Certification |
