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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Alpharetta, GA LinkedInEducationBachelor of Science in Information TechnologyCapella University Current StudentStreet Address /2024Skills Java Splunk Python Scripting Jira/Service Now incident ticketing Docker Kubernetes/OpenShift Automation tasks Linux Systems/BASH/Github Release Management (CI/CD) Grafana Prometheus Conflict Resolution/End-User Supporthandling TicketExperience Site Reliability Engineer, Associate 01/2022 - Current IST Reliability OperationsMorgan Stanley Alpharetta, GA Planned, scheduled, and controlled installation processes from start to finish to ensure all project requirements are delivered on time. Meeting Management requirements for no late changes submissions. Experience with creating and working with Jira ticketing to follow bug/defect issues within the applications. Experience with Python scripting to automate mundane tasks and reduce toil by 45% Experience with public cloud environments such as Azure. Daily scripting using Splunk queries to handle debugging and reading error logs. Monitored internal Financial Advisory platforms and server outage management daily, analyzing database applications and making necessary adjustments to parameters and architecture to improve performance. Demonstrated project management skills by managing weekly deployment runbook. Daily scripting basic SQL Server queries for ad-hoc data requests, aligning systems with business needs to enhance scalability of database/DB2 structures and recommend improvements based on data retrieved. Collaborated with DevOps team and Financial Advisors to integrate internal trading applications with the E-trade integration, developing redundant systems and procedures for disaster recovery and archiving to maintain data protection. Trained and coached new hires and junior developers and shared insight into ways to meet tight deadlines and improve overall efficiency.Consultant (Application Support) 07/2019 - 01/2022 Morgan Stanley New York, NY Conducted client needs assessments, developing budgets and determining cost estimates based upon this information. Supervised IT staff accountable for identifying and diagnosing server and data center issues and design and implementation of new data center technologies. Strengthened IT internal infrastructure, help desk, application development, sales, account management and customer service operations areas by implementing continuous process improvements. Modified existing software systems to enhance performance and add new features. Highlighted business priorities with staff members and directed workflow to ensure high-level performance.Conciliator (Mediator) Level II 10/2015 - 02/2019American Arbitration Association New York, NY Utilized Tableau for business intelligence to create reports, tracking arbitration award trends with parties and successfully resolving the party's caseload in bulk. Initiated case settlements between personal injury law firms and auto insurance companies based on in-depth BI reviews, utilizing Modria to run statistics on optimal settlement rates and training staff in Tableau for large-scale data analyses; increased settlement rates from 15% to over 40%. Reworked and automated case distribution by age of case, prioritizing urgent cases via Microsoft Excel live spreadsheet while creating or reviewing technical design documentation to drive accuracy of reporting solutions. Assisted integration of internal and external data tools and products, maintaining stability and performance across systems.Security Forces Team Leader 05/2009 - 04/2012U.S. Air Force Cheyenne, WY Supervised and lead a team of several troops in Nuclear Security formations, daily operations and personal development. Protected nuclear missile fields with active missiles and missile maintenance workers that possess the launching codes. Oversaw multiple security drills and helped train troops in weapon and physical training. 4Certifications & Site Reliability Engineering (SRE) Certified Willey Edge Global Academy Professional FDM Consultant TrainingTraining General Assembly Coding Bootcamp |
