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Click here or scroll down to respond to this candidateCandidate's Name EMAIL AVAILABLE PHONE NUMBER AVAILABLESKILLSPersonnel and Operations Management leading team sizes from 5 to 25Navy Veteran Linguist with competency in Spanish and ArabicTimesheet management and Payroll ProcessingExperience recruiting, onboarding, and training new hires across various industriesCall center Account Management and Sales Support utilizing various CRM platforms and ticketing systemsImplementation Specialist comfortable inservicing both hardware or SaaS for large or small businesses onsite or remotelyEXPERIENCERolling Smoke BBQ and Catering Co. May 2012 to PresentBusiness Administrator/Event and Catering CoordinatorWorks very closely with owner/operator as liaison between clients to organize public events and festivalsPrepares menus and staffing for catering events and provides all quoting and invoicing for bookkeepingCoordinates scheduling and supplies needed so that staffing is well-prepared and on time for all events in addition to the daily operation of the businessParticipates in cash-handling operations and recruiting and training of new employeesWaymo (onsite via Adecco) Jun 2016 to July 2017Autonomous Vehicle Operations DriverExtensively trained in operational hardware and softwareFirst driver trained as a single driver on shiftPerformance driver trained and certifiedVery familiar with mapping data collection and configuration testingChosen to test systems engineering for additional portions of projectVolunteered for additional training regarding PR opportunities and eventsOver 1000 hours of public road time in an autonomous vehicleADP Jun 2015 to Jan. 2016Payroll Implementation SpecialistCall center involved in answering questions on new service available- Handled 20-50 calls per day outside of appointmentTrained key personnel on payroll software platform setup and maintenanceTroubleshoot payroll runs for new clientsMaintain multiple client accounts according to IRS deadlines and regulationsXerox Sep 2014 to Jan 2015Benefits SpecialistRespond to incoming calls from Clients employees regarding Health and Welfare benefits elections as well as Retirement FundingCalled potential clients to enroll into health and welfare benefits for the upcoming yearHumana Nov 2013 to Mar 2014Prior Authorizations Care AssociateProcess incoming calls and faxes from Healthcare Providers, Pharmacists, and Plan Members regarding prior authorization requirements for prescription drug coverageProcess long term care pharmacy, mail order, and emergency vacation insurance overridesCalled Patients and Pharmacies to process approvals for medicationsVerified member plans such as Medicare and other commercial plans through online systemsReviewed patient coverage to assess co-pays and deductiblesAssist in coverage information and requests to lower medication copay costs for Medicare membersAnalyst Warehouse/Indyne Inc Aug 2011 to Mar 2013Modular Operations ManagerPerformed office automation duties that include using software applications such as electronic mail, desktop publishing, calendar and schedule management, spreadsheets, databases, and graphicsResponsible for hiring and onboarding processing for the AWL division of the InDyne corporationCoordinated and assisted in the benefits enrollment processCoordinated all AWL functions to include operations, training, travel and team building activities managing event budgets up to $30KResponsible for timesheet approval and management, contract invoicing, employee and executive spending reports, and employee travel planningCoordinated security clearance processingHelped to successfully transition all operational functions for over 20 employees during a major corporate acquisitionOperations manager for all divisional employees to include the areas of Human Resource policies and procedures, payroll, accounts payable and receivableOmnicare, LLC Nov 2010 to Aug 2011Pharmacy Intake SpecialistCreated client profiles for patients in assisted living and skilled nursing facilitiesManaged and corrected insurance rejections in accordance to agreements with patients and facilitiesFielded incoming calls from facility nurses and patients regarding pricing and insurance questions related to company productsCoordinated with insurance companies regarding overrides and increases when appropriate in order to provide medical products to all patient facilitiesResponsible for verifying profile changes and order images in a timely manner to provide other departments appropriate handling times ensuring delivery to facilities at scheduled run timesJewish Family and Childrens Services Apr 2010 to Jan 2011Medical CoordinatorBehavioral Health medication case management in support of site prescribersDirectly supported two Psychiatrists, four Psychiatric Nurse Practitioners, and one RN as first line of contact regarding medication issues and requestsCoordinated directly with multiple pharmacies, identifying funding sources, and worked with clients to facilitate compliance with customer recommendationsInteracted directly with health plans to process Prior Authorizations and Overrides for client medicationsPerformed clerical and administrative tasks as necessary to support quick resolution of client and prescriber concernsAssisted in client and client family education regarding medication maintenance and compliance.Researched and processed medication refill requests for over 2000 clients by responding quickly to voice message and faxed requests from pharmaciesSchulte Institute Jan 2009 to Dec 2009Medical Office AdministratorManaged and maintained all patient medical records paper and electronicResponsible for processing payroll, hiring and training of new hiresScheduled and coordinated all pharmaceutical company product training and lecturing for the doctorPurchased operational supplies to include the set-up and maintenance of all vendor accountsMaintained professional memberships and licensure for company executivesPrepared and edited all internal and external correspondence to achieve company goalsScheduled and coordinated legal case work whenever necessaryResponsible for all front office duties such as patient check-in and scheduling, billing updates, pharmacy calling and prescription refills, drug prior authorizations, emergency procedures and message handling for the doctorEducation-Licensed Pharmacy Technician 2004Defense Language Institute 1996McClintock High School 1994 |
