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Title Customer Service Administrative Support
Target Location US-TX-Fort Worth
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Fort Worth, TX Street Address
SUMMARYDedicated professional adept at providing comprehensive records and systems explanations to both internal and external stakeholders. Skilled in coordinating with diverse teams to gather feedback and implement refinements, aligning efforts with overarching business unit objectives. Proven ability to manage system records efficiently, ensuring accuracy and accessibility. Effective communicator committed to facilitating seamless processes and enhancing organizational effectiveness.SKILLSCustomer ServicePolicy InterpretationRecords MaintenanceRegulatory ComplianceEXPERIENCEAdministrative Support, Salvage, Liberty Mutual Insurance, May 2021-CurrentPlano, TXCollaborate with claims adjusters to determine the salvage value of vehicles and other assetsAssist in managing salvage operations to ensure compliance with regulatory requirements and internal policiesIdentify opportunities for process improvements and implement changes to increase efficiency and effectiveness in salvage operationsAnalyze salvage asset values to determine best course of action for disposal, maximizing recovery and minimizing lossWorkers Compensation Adjuster, Sedgwick Claims, February 2018-May 2021Richardson, TXMonitor and analyze workers' compensation claims data to identify trends and patternsInvestigated potentially fraudulent claims with focus on thoroughness, quality and cost control.Calculated benefits payments due based on analysis of wage data, medical reports and other criteria.Negotiate settlements with injured employees within the limits set by state regulations and company policyClinical Secretary, Methodist Health System, April 2016-January 2018Dallas, TXConducted regular audits of charges submitted to ensure accuracy and compliance with CMS regulations.Organized patient records and files in accordance with HIPAA regulations.Reviewed patient history to ensure proper documentation of care provided and accurate charge submission.Researched discrepancies identified during audits of Medicare charges against medical record documentation.EDUCATION AND TRAININGAssociate of ScienceHuman Resources, Tarrant County College, Fort Worth, TX Expected in August 2024Associate of ArtsAccounting, Tarrant County College, Fort Worth, TX Expected in August 2024Bachelor of ArtsCriminal Justice, University of North Texas, Denton TX December 2020

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