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Title Social Media Customer Service
Target Location US-AZ-Phoenix
Email Available with paid plan
Phone Available with paid plan
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LKCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Goodyear, AZ Street Address
Detail-oriented Assistant Manager oers more than 1-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep sta satised and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Product and Service KnowledgeSales MonitoringAppointment CoordinationResource Coordination and AllocationMicrosoft Oce SuiteResearch and Analytical SkillsDocument and File ManagementEase with Computers and TechnologyTask PrioritizationCondentiality and Data ProtectionStrong Organizational SkillsJudgment and Decision MakingSupply Inventory ControlMultitasking and Time ManagementSpreadsheet TrackingSupply RestockingEmployee CommunicationCleaning and SanitizingSocial Media UpdatingRelationship BuildingInventory ManagementInvoice ProcessingZingaro Grill & Bar Phoenix, AZManager's Assistant04/2023 - 10/2023Restocked oce supplies daily and troubleshot problems with equipment to keep operations on-track.Maintained records through timely updates to employee and other les. Conducted inside training sessions to educate employees on products and company policies.Provided excellent customer service to foster satisfaction and loyalty. Minimized cross-contamination and infection risks by consistently following safe food handling procedures.Listened to guests to understand needs and help each person select optimal products and services.Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands. Talked pleasantly with customers while taking orders and promoted positive image for business.Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.Welcomed and thanked guests to demonstrate appreciation for patronage. Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.Assembled and served meals according to specic guest requirements. Processed payments on cash register and counted back bills and change to patrons.SummarySkillsExperienceRestocked napkins, condiments and utensils at self-service areas during slow periods.Directed patrons to restrooms and other amenities within facility. Skylark New York, NYHost03/2019 - 10/2021Greeted guests and gathered information to seat groups or place on waitlist.Answered telephone to provide dining information and take reservations. Accommodated guests with children and special needs to promote comfortable dining experience.Scheduled reservations and notied servers and managers of large groups to prepare seating in advance.Collaborated with front of house sta to move tables and adjust seating to accommodate customers.Notied server after seating parties in section to facilitate prompt service. Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.Resolved customer service and food-related issues to maintain guest satisfaction.Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing sta of specic guest needs. Oered seating and other special accommodations to customers according to preferences and dining area volume.Supported serving sta, food runners and bussers to keep dining room presentable and ready for guests.Escorted guests to seating area, furnished menus and highlighted daily specials.Greeted customers, answered questions and recommended specials to increase prots.Monitored dining area to assess server capacity and estimate wait times. Developed long-term relationships with customers to increase opportunities for repeat business.Communicated with servers about new tables, changes in food availability and customer comments.The Dominick Hotel New York, NYHost03/2018 - 01/2019Greeted guests and gathered information to seat groups or place on waitlist.Supported serving sta, food runners and bussers to keep dining room presentable and ready for guests.Escorted guests to seating area, furnished menus and highlighted daily specials.Greeted customers, answered questions and recommended specials to increase prots.Answered phone inquiries to schedule and conrm reservations, record takeout orders and respond to service questions.Answered telephone to provide dining information and take reservations. Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.Scheduled reservations and notied servers and managers of large groups to prepare seating in advance.Developed long-term relationships with customers to increase opportunities for repeat business.Delivered outstanding service and support from initial interaction to nal departure, maintaining loyal clientele.Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.Managed guest expectations by relaying information regarding hours, wait times and specials.Helped restaurant sta set up small and large events to coordinate smooth execution.Stayed attentive to server availability and table turnover to quickly seat guests.Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.Took beverage orders and served drinks during peak meal times. Dungarvin Indianapolis, INCaregiver05/2015 - 10/2017Maintained clean and well-organized environment for client happiness and safety.Improved patient outlook and daily living through compassionate care. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.Created safe and positive living situations for clients by communicating with family and other sta about concerns or challenges. Assisted with meal planning to meet nutritional plans. Followed care plan and directions to administer medications. Drove clients to shop for groceries, attend doctor appointments and run errands.Monitored vital signs and medication use, documenting variances and concerning responses.Laundered clothing and bedding to prevent infection. Aided with mobility and independence for disabled individuals and continually monitored safety.Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Followed safe lifting and transferring techniques to transport residents. Worked closely with clinical sta to support therapeutic and behavioral plans.Encouraged residents to participate in activities of daily living to enhance personal dignity.Supported bathing, dressing and personal care needs. Reported concerns to nurse supervisor to promote optimal care. Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.Made beds, swept oors and sanitized surfaces to support activities of daily living.Maintained daily living standards by assisting clients with personal hygiene needs.Assisted patients with daily personal hygiene.Provided ongoing compassionate patient care for each client. Helped clients with personal needs from exercise to bathing and personal grooming.Cooked appetizing and satisfying meals and snacks. Assisted patients with bathing, dressing, daily hygiene care and grooming. Provided patients with transportation to and from doctor appointments. Supervised medication administration, personal hygiene and other activities of daily living.Tracked and reported clients' progress based on observations and conversations.Engaged with patients and families to provide emotional support and daily living instruction.Developed strong and trusting rapport with patients to facilitate smooth, quality care.Transported patients to medical, dental and personal care appointments. Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.Recorded patient temperature, pulse and blood pressure to monitor health and well-being.Ambulated individuals around home, public and medical locations. Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.Completed scheduled patient check-ins and progress reports for clients. Hossier Village Indianapolis, INCafeteria Waiter06/2012 - 11/2014Maintained accuracy while handling payments, giving change and printing receipts for customers.Stocked server areas with supplies before, during and after shifts. Greeted customers, answered questions and recommended specials to increase prots.Communicated with kitchen sta to stay updated on item availability and customer wait times.Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.Completed opening and closing checklists to ensure smooth restaurant operations.Calculated charges, issued table checks and collected payments from customers.Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.Prepared salads, appetizers and garnishes to assist kitchen sta. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.Presented food and beverages to guests at tables.Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions. Informed customers about specials, upselling additional food and drink items.Delivered food from kitchen, fullling additional requests to maximize guest satisfaction.Collected tickets and followed proper cash-handling procedures. Reviewed daily specials, menu changes and service specications. Presented menus to patrons to answer questions about menu items and make recommendations.Relayed orders to service bar and kitchen via point-of-sale register system. Utilized POS system to total meal costs and add taxes for nal bill calculation.Checked identication to verify minimum age requirements for consumption of alcoholic beverages.Presented menus to patrons, answered questions about menu items and made recommendations.Fenton moon New York, NYFashion Model02/2016 - 07/2021Attended casting calls, ttings, shows and shoots. Upheld high standards of professionalism in high-stress environments. Increased social media presence to promote specic brands and products. Met with designers to dene guidelines for runway shows and presentations.Demonstrated and presented features and characteristics of clothing by standing, turning and walking.Modeled garments and jewelry for magazine print outs and television productions.Arrived early for shoots to give extra time for hair, makeup and styling. Assembled and maintained portfolios and traveled to go-sees to obtain jobs.Posed or struck suitable interpretive poses for promoting and selling merchandise or fashions during appearances, lming or photo sessions. Changed backstage during fashion shows and maintained poised appearance before audiences.Promoted and showcased clothing, footwear and other products. Applied makeup to face and styled hair to enhance appearance. Gathered photographs, print advertisements and digital media to build portfolio of work.Posed for artists and photographers with or without clothes. Project Forgiveness and ReconciliationIndianapolis, INOrganization Volunteer06/2009 - CurrentEntered data into computer systems, updating records and les with new information.Engaged with stakeholders and community members and answered questions regarding volunteer programs.Established and maintained relationships with fellow volunteers and organizational stakeholders.Followed directions from supervisors and completed tasks within appropriate timeframe.Helped organize and implement programs and projects to aid community and individuals.Greeted guests and oered assistance in nding specic departments or personnel.Oered support and assistance to community members. Assisted with and organized programs, events, and activities to drive outreach initiatives.Collaborated with others by contributing time, eort and talent to advance needs or further missions.Helped with prep, set up, and breakdown of community and public events. Cultivated relationships and maintained regular communication with nonprot agencies, schools, and social service agencies to solicit community needs.Made referrals to utilize community resources for resident's needs. Fashion show Director Indianapolis, IN Donated to those people who needs help. Presented to student attends to ASA African Students Association02/2014 - 12/2016increase knowledge Attended meetings weekly meetings to discuss personal stories, courses, and successes struggles and oer assistance to students who are struggling. Fashion show directorIvy Tech Community College of Indiana Indianapolis, IN Associate of Arts05/2022Pike High School Indianapolis, INHigh School Diploma06/2013Indiana University - Purdue University Indianapolis Indianapolis, IN Some College (No Degree) in 2013-2016Education and Training

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