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Candidate's Name
Chicago, IL 60516 PHONE NUMBER AVAILABLE EMAIL AVAILABLELINKEDIN LINK AVAILABLEPROFESSIONALSUMMARY 8+ years of experience in IT industry, 7+ years of experience with Salesforce.com CRM and Force.com platform as Developer and Administrator. Worked in cross-functional teams, Agile, Scrum methodologies and Test-driven development. Dynamic and assertive team player with a strong inclination to improve and optimize development process and implementation. Solid knowledge of data structures and algorithms. Experience working with Force.com IDE and salesforce.com Sandbox environments. Knowledge on Migration from Salesforce Classic to Lightning Framework, Lightning components and Lightning App Builder. Designed and developed APEX classes, APEX Triggers, synchronous apex, asynchronous apex, Integration and Test Classes for various functionalities.Used SOSL and SOQL statements to search and use the information in classes. Developed a single-Page application using Lightening Web Components(LWC) and some knowledge of Visualforce Page and Aura component. Expert knowledge of the Salesforce Architecture, Data Model, Security, Field-Level Security, Sharing Rules and Access Control, Org Setup, Content Management and functional knowledge of Sales Cloud and Service Cloud. Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification, Templates, Reports and Dashboards. Expertise in Web-to-Lead (Sales Cloud), Web-to-case & Email-to-case(Service Cloud) Salesforce functionalities. Experience in developing client-specific solutions on Force.com platform using Triggers, Apex Classes, Controllers, Standard Controller, Controller Extensions and Visualforce, SOQL, SOSL and handling Apex Governor limits to achieve complex business functionality. Development of Asynchronous Apex to perform long running operation on huge volume of data with Batch Classes, Schedule Apex, Queueable Apex and Future Methods. Extensive knowledge on Salesforce automation tools like Workflow rules, Process builders, Flow builders, Validation rules, Assignment rules and Escalation rules. Knowledge on modern UI and JavaScript frameworks, including HTML5, JavaScript, jQuery, CSS, and Salesforce Lightning Design System(SLDS). Proficient with REST APIs, SOAP APIs, Web Service Integrations, and Force.com AppExchange packages. Worked in all stages of Software Development Life Cycle (SDLC). Experience in diversified Sales domain like Configure-Price-Quote(Conga CPQ), Contract Lifecycle Management (Conga CLM), X-Author for Excel, Word and development of clause libraries and contract templates. SKILLS Salesforce Administration Certified Developer HTML and CSS Knowledge SOAP and RESTful Web Services Apex Development Agile MethodologyVisualforce Pages Lightning ComponentsData Migration Performance OptimizationCustomization expertise Salesforce LightningTeamwork and Collaboration SOQL and SOSLWORK HISTORY SALESFORCE DEVELOPER 07/2020 to CURRENT Schneider Electric RemoteCase Management: Case creation, assignment, escalation, resolution, surveys, Knowledge Articles, analysis, and dashboards External case creation: Web-to-Case, Chat-to-Case, SMS-to-Case Omni-channel live agent chatting, chat transferDynamic BotComplex logic of Queue and skill-based chat routing based on customer's dataEinstein Chabot: Built complex, custom chatbot framework, with context-driven bot behavior on Salesforce platform driven by data from external systemsDigital Engagement: implemented inbound and outbound SMS channelsBot interception of messages extending custom framework Claim, Policy objects Data migration and synchronization using asynchronous APEX, named credentials and Authentication provider Custom LWC's for agent console with Quick texts, ability to create and manipulate custom scriptsBatch, Schedulable, Queueable, Future methods in APEX OOP conceptsDeveloped Lightning Web Component Framework and Aura Component FrameworkFSL - Field Service Lightning: Queues, Teams, Service resources, Service appointments & scheduling optimization and bundling, Service and Dispatcher console customization (GANTT chart, MAP) FSL mobile app customization: Automatic status change, geofencing Configured native app features using XCode and Android Studio Data integration using MuleSoft's APIsBuilt custom UI using LWC applying 'mobile first' approach Developed LWC Framework that displays attaches and files that fetched from Legacy SystemCreated modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features Developed Apex classes and Triggers and linked them to manage workflowsDeployed Apex using Force.com IDE, Force.com Migration Tool, and Web services APIDevelopment, implementation, and update focusing on Sales cloud and Service cloudImplemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales CloudResponsible for Salesforce.com System Integration with external applications and systems using Apex Web services and Apex Callouts with both REST API and SOAP APIWorked on version control of metadata using GIT (Github, Gitlab), SVN Involved in system integration using Outbound messaging, Callout and TriggersDesigned, developed and deployed Apex Classes, Controller Extension Classes to support Visualforce Pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in applicationMaintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, ReportsUsed Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, Locking statements, Transactional control and Exception statements to invoke Apex triggersUsed Sandbox for testing created and managed packages and migrated them between Sandboxes and Production environments for final implementationUsed SOQL and SOSL for Data manipulation needs of application using platform Database ObjectsInvolved in creating and customizing Email template and configuring them to email alert within workflow rule for standard/custom object Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hoursInvolved in implementation and Design of Cases and Issue with Order Management and Product Return module.Delivered front-end and back-end architecture and functionality by translating development requirements.Improved data quality by implementing validation rules and customizing page layouts in Salesforce.SALESFORCE DEVELOPER/ ADMINISTRATOR 05/2017 to 06/2020 GEICO Insurance RemoteCreated and managed Apex Classes, Apex Triggers, LWC Components, SOQL Queries, Future Method, Batchable Classes and Unit testingWorked on various Salesforce.com Standard Objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and DashboardsCreated Custom Objects, Validations, Objects, Relationships, Permissions, and Business ProcessesCreated custom profiles and managed all required settings for users to give proper access to proper users with profiles, permission sets, permission set groups, roles, and sharing rulesWorked with SOQL, SOSL queries with Governor Limitations to store and download data from Salesforce.com platform database Extensively used Data Loader to perform various DML operations like insert, update, and delete in both bulk and Standard modes for various Salesforce.com objectsCreated and automated Email-to-Case, Custom Objects, Custom Fields, Report Types, Lightning Record PagesImported and Exported Account and Contact Data through Data Import Wizard, Data Export Wizard, Data LoaderHandled all administrative functions including User Account Maintenance, Creating User Profiles, Roles, Custom Objects, Custom Fields, Page Layouts, Process Builder, Workflow Rules, Validation Rules, Reports, Dashboards, and Process BuilderAutomated processes using Salesforce tools such as process builder, flow automation, validation rulesCreated Workflow Rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic Built Lightning Components for replacing standard functions to match requirementsUsed Salesforce Chatter to provide real-time notifications of changes in accounts, leads, and opportunities to help sales and service teams to be more efficientUsed Sandbox for testing and migrated code to deployment instance after testingWorking in Agile environment, in this developed high-value features and delivered more quickly with short cycles.Delivered front-end and back-end architecture and functionality by translating development requirements.SALESFORCE ADMINISTRATOR 08/2015 to 04/2017Credit Union RemoteWorked extensively on Accounts, Contacts, Leads, Opportunities, Reports, Dashboards, and other Standard Objects and Customized ObjectsDeveloped Custom Objects, Custom Reports and configured Analytical Snapshots to help monitor data concerning sales performance and Lead generationCreated Custom Fields on Standard Objects and Configured Page Layouts, Record Types, and Validation Rules to support 'least visibility' concepts in concern of displaying and access of data Created relationships among objects using Lookup, Master-detail, and Junction Object relationshipsKept up to date with Salesforce releases, features, and best practices and effectively communicated upcoming release changes with Business and Technical team members in Knowledge Transfer sessionsManaging Permission Sets, creating Validation Rules Created different Workflow Rules that performed outbound message, email alert, field update, and created task actions Specialized in Record-Level and Field-Level security and configured their sharing settingsImported and exported Account and Contact data through Data Import Wizard, Data Export Wizard, Data LoaderCustomized UI with Lightning Pages, and Page Layouts processes by business requirementsExperience working on salesforce.com (SFDC) instances on sales cloudAutomated Email-to-Case, Lightning Record pages and implemented Web to Case, Email to Case functionalities to improve case management processesCustomized Dashboards to track Salesforce usage for productivity and performance of business centers and their sales teams Worked on Lightning Process Builder flows, Workflow rules, and quick ActionWork in Agile Environment in 2 weeks sprints, Confluence, Jira, Demos, Flow Applications, User Stories, Daily Stand-ups (Change Sets: Sandbox, Dev, UA Testing, Prod), Sales Customer Service Fluent understanding of project management, Software Development Life Cycle (SDLC) & Application Maintenance.EDUCATION Bachelor of Science Information Technology 06/2015 AZERBAIJAN MILITARY ACADEMY, BAKU, AZERBAIJANCERTIFICATIONS Salesforce Certified Administrator Salesforce App Builder Salesforce Platform Developer-1LANGUAGES Azerbaijani: Native languageEnglish: C1AdvancedRussian: C1AdvancedTurkish: C1Advanced |
