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PHONE NUMBER AVAILABLE  EMAIL AVAILABLE  Norfolk, VA  LinkedInSUMMARYExperienced professional with a strong background in customer service as both a Project Manager Assistant and Safety Director. Skilled in cultivating client relationships and managing accounts and documents effectively. Thrives in high-pressure environments, delivering exceptional results while maintaining composure. Led the development and implementation of comprehensive corporate compliance programs, including employee training. Known for resolving customer issues with professionalism and efficiency. Eager to utilize expertise in customer service and relationship management for organizational success and professional growth. SKILLS Integrity  Empathy  Leadership  Project Coordination Adaptability  Teamwork  Active Listening  Administrative Support Rapport Building  Problem-Solving  Organizational Skills  Multitasking Professional Communication  Ethical Conduct  Data Entry/Typing  Analytical Skills Quantitative Skills  Google Suite  Microsoft Suite  Quality Control PROFESSIONAL EXPERIENCEProject Manager Assistant / Safety Officer 2016-2022 Walker & Laberge Co., Inc., Norfolk, VA Interacting with clients to address concerns, provide updates, and incorporate feedback, fostering positive relationships and ensuring client satisfaction. Elevating client satisfaction and repeat business by 15% via strong relationship management. Utilizing problem-solving and critical thinking skills to investigate safety incidents, analyzing data, and preparing detailed reports for management review. Collaborating with cross-functional teams to identify and implement process improvements, resulting in increased efficiency and effectiveness of operations. Effectively managing vendor relationships, including handling invoices, verifying coding, and reconciling purchase orders, ensuring accurate financial records and budget management. Actively pursuing professional development, contributing to team performance and project success. EDUCATIONNorview High SchoolNorfolk, VA