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Click here or scroll down to respond to this candidateCandidate's Name
CLEARANCE: Top Secret - Secret Compartmented Information (TS/SCI)SUMMARY:I have approximately twenty years of experience as a procurement and contracts analyst and an Information Technologist for Government clients, monitoring cost, schedule, and technical performance for projects. Work with contract program management offices on writing requirements work statements(performance work statements, statements of work, statement of objectives), develops cost estimates and to route funding to the contract for execution. Supports the contract program management offices in conducting technical evaluations of proposals setting up, configuring, maintaining, troubleshooting network systems infrastructure. Further, I worked with senior engineers and end users to gather and implement requirements. This was accomplished by maintaining system, application, and network security. Also, this included but was not limited to troubleshooting user and system issues to include functionality and performance. Further, I recommended, implemented, and maintained patches for new and existing applications. Finally, I created, updated, and distributed documentation as needed to support the information technology enterprise.EDUCATION AND CERTIFICATIONSCost Accumulation Framework (NGA) - 2022BA, Economics, University of Massachusetts, 2001AAS, Computer Network Systems, ITT Technical Institute, 2010CompTIA Security+ CE, 3/2017 3/2023DHS Windows Operating System Security, 2017DHS Vulnerability Management, 2018INFOSEC CISCO Training Certificate (CCNA/CCDA/CCNA Security), 2013 PROFESSIONAL EXPERIENCEAugust 2022 PresentS2 Analytical Solutions, NGA, Emerald Contract, Undisclosable Location System Engineer Technical Analyst (SETA)Facilitates and conducts technical exchange meetings with various Government organizations, contractors, developers, segments, program management offices, customers, and stakeholders on complex projects. From project initiations to completion, provides oversight and guidance throughout the systems engineering lifecycle to include requirements definition, architecture analysis, design reviews, testing oversight, and transition into operations. Engages with customers and support contractors to monitor cost, schedule, and technical performance for projects. Works with the contract program management offices on writing requirements work statements (performance work statements, statements of work, statement of objectives), develops cost estimates and works with the customer to route funding to the contract for execution. Supports the contract program management offices in conducting technical evaluations of proposals. Provides analysis and recommendations to the TEI project manager. February 2021 August 2022ICES, Inc, NGA, NSE contract, Undisclosable Location Software Asset Management System Engineer / Sr. Business Process Manager Assist the SAM PM in responding and organize responses to higher-level taskers to the SAM Office, Coordinate, lead, and attend SAM office higher-level program/project meetings. This includes assisting the PM in the NGA Acquisitions workflow. This is but not limited to the development of Statement of Work (SOW), Independent Government Cost Estimates (IGCE), and the NGA Cost Accumulation Framework. Work with SAM leadership and develop plans for change response within the program. Review existing programs and assist in making process refinements, to reduce operating time, and improve efficiency. Collaborate with systems analysts, engineers, programmers and others to deliver effective business management processes that support them in attaining mission objectives. Support deployment of upgrades and new features of SAM Tools. Create application documentation, architecture diagrams, how-to guides, SOPs, and other deliverables for both training and tool maintenance. Analyze user service needs and requirements to determine if approach, risk, and feasibility of planned cloud transition and/or development are within time and cost constraints. Lead the SAM Tools training program and provide training to government via briefing and informal training session. Identify and address shortfalls or deficiencies within the SAM Office Assemble and facilitate the business case for accomplishing cloud activities as defined by the lead engineers, integrators, architects, stakeholders, and maintainers. Plan the transition of business processes from paper to MBSE artifacts. July 2017 February 2021ManTech International, Marine Corps Intelligence Activity (MCIA), Quantico VA System Operations Center Principal Systems Engineer Provided engineering and customer support across MCIA Enterprise network enclaves. Performed duties as Enterprise Information Technology Watch Officer. Utilized SolarWinds to monitor enterprise sites/services events. Formally reported CONUS and OCONUS site/service outages and degrades. Assisted sites with troubleshooting local network. Tracked tactical site deployment, operational, and end of exercise status. Created daily shift pass-down to provide a written account/brief of shift events. Generated/tracked incident, problem, and service level tickets using Service Manager. Diagnosed and resolved technical hardware and software issues on multiple operating systems. Used Service Center Console Manager (SCCM) to manage enterprise services. Supported account creations, password unlock/resets, and object updates using Active Directory. Terminated hanging desktop sessions on virtual technology platform. Performed data transfers in accordance with MCIA information assurance policies. Performed actions using Microsoft Exchange to create user and group accounts and updating objects. Created documentation of systems technology, troubleshooting events, and lessons learned. October 2014 July 2017Metrica Inc., Air Force Office of Special Investigations, Quantico VA Tier III AdministratorCompetent ITIL trained and experienced Service Desk Administrator. Assisted in supervising a team of five consisting of two Tier IIs and three Tier Is. Trained junior Service Desk technicians. Reported Enterprise degradation and outages via status notification emails. Handled/reported Hight Priority incident tickets. Performed service desk Tier II and I tasks. Provided support to a DoD Enterprise to includes VIPs (SES, Senior Officers & Non-SES Civilians at Director Level). Created accounts, distribution groups, security groups and organizational boxes. Granted public folder access through permissions management. Performed desktop remediation resolving vulnerabilities installs and updated McAfee HBSS client on workstations and laptops. Acted as Cyber Security liaison performing user and computer security actions. Submitted firewall access control list requests for processing. July 2013 October 2014General Dynamics, Air Force Office of Special Investigations, Quantico VA Tier II AdministratorAnalyzed and resolved Tier I and Tier II Information Systems/Computing environment incidents: Outlook, AFOSI Web Based Applications, software, and hardware. Received in person, telephone, and emails regarding computing environment incidents. Opened Remedy trouble tickets for incident documentation and tracking. Utilized Remote Desktop and DameWare for remote desktop support. Performed on spot troubleshooting of information systems, hardware/software. Assisted Level 1 Network Administrator, provided Video Teleconferencing support, as well as phone/voicemail setup. Educated customers in regard to information systems questions and incidents. Escalated Remedy tickets that required Level 3 and Subject Matter Expert (SME) analysis and resolution. Closed Remedy trouble tickets reporting detailed method of resolution.March 2011 May 2013Cherokee Information Services, Defense Threat Reduction Agency, Ft. Belvoir VA Network Operations AnalystProvided Tier 1 through 4 support for incidents by monitoring, troubleshooting, escalating to teams and vendors for the entire DTRA Enterprise. Assisted in the creation of Network Operations Security Center(NOSC) Standard Operating Procedures (SOPs) for various NOSC functional areas. Created and updated outage and incident documentation and provided turnover briefs for oncoming shifts. Acted as the after- hours Information Technology Point of Contact (POC) to the DTRA Operation Center. Collected, managed, and distributed information regarding enterprise information technology outages, maintenance, and repairs. These reports were viewed by technical leads, upper management, and senior enterprise executives. Utilized applications such as SolarWinds, EMC-lonix, Spectrum, Microsoft System Center Operations Manager (SCOM) to monitor the operational status of DTRA enterprise network components(over 250 servers, routers, switches, SANs). Managed and defined inbound/outbound internet and email content filter parameters using both BlueCoat Proxy SG and Reporter; (Barracuda) Spam and Web Filter. Utilized (BMC Remedy) ticketing system creating, acknowledging, assigning, documenting and tracking incidents. Attended Engineering Review Boards (ERBs) and Change Control Boards (CCBs). June 2010 March 2011Cherokee Information Services, Defense Threat Reduction Agency, Ft. Belvoir VA Telecommunications Network EngineerMonitored (BMC Remedy) ticketing system creating, acknowledging, assigning, and tracking incidents. Tracked circuit outages of offsite assets coordinating with Defense Information Systems Agency (DISA). Performed site surveys prior to installations. Received and interpreted automated technical help requests(BMC Remedy). Tested fiber using Visual Fault Locator (VFL) and repaired breaks and faults. Created and verified cable path (Cat5/Multimode Fiber) using Fluke-DTX Cable Analyzer. Resolved customer voice and data incidents. Coordinated and escorted vendors resolving technical issues. April 2009 June 2009Apex Systems Inc. Vista Migration Team, Andrews AFB, MD Computer TechnicianPerformed hardware/software application computer surveys. Analyzed whether the computer hardware met upgrade criteria. Performed disk partitioning for Microsoft Windows Vista upgrade. Properly named computer per naming convention system. Joined the personal computer to the Air Force server domain. Upgraded customers to MS Windows Vista and transferred data/profiles. Configured Microsoft Outlook for customers. Entered hardware upgrades into the Remedy ticketing application. September 2008 November 2009Perot Systems Government Services, Defense Threat Reduction Agency, Ft. Belvoir VA Telecommunications Network EngineerReceived and interpreted automated technical help requests (HEAT) tickets. Resolved customer voice and data issues. Coordinated and escorted vendors in resolving technical issues. Tested fiber via light passage tests and repaired breaks and faults. Installed thin clients which enabled switch from non-secure to secure data. Loaded network security devices (KY-57) and Taclanes). August 2006 September 2008Verizon Connected Solutions, Chantilly VAMultimedia TechnicianInterpreted job orders and coordinated with customer for better service. Planned residential and commercial jobs paying close attention to detail. Installed (Motorola) set top boxes, routers, splitters, modular jacks, wiring CAT 3 and 5, coaxial cables RG 6 and 59, and network interface devices. Tested and troubleshot using (Sidekick) analog and (Sunrise) digital meter. Kept detailed records of all work activity. Introduced/sold products and services to customers. August 2004 August 2005United States Army, Ft. Bliss TXTelecommunication SupervisorManaged all company level communications. Supervised personnel that performed diagnostics on critical equipment. Trained teams in the operation of various systems and products. Performed formal career counseling for juniors.September 2002 - August 2004United States Army, Ft. Bliss TXTelecommunication TechnicianOperated/maintained UHF/VHF radio/RF transmission equipment. Erected and maintained antenna system on mobile radio transmission vehicles. Erected and maintained OE-254 antennas. Used/configured tactical network security devices (ANCYZ, KYK 13, KG194A). Used technical manual schematics to troubleshoot and order repair parts for equipment. PROFESSIONAL SKILLS (List skills)Hardware: Very Small Aperture Terminal (VSAT), Land Mobile Radio (LMR), Routers, Switches, Single/ Multiline Telephones, Secure Terminal Equipment (STE) Telephone, Printers, Faxes, Digital Scanners Software: SolarWinds, Spectrum, BlueCoat Proxy SG and Reporter, (Barracuda) Web and Spam Filter, Systems Center Operations Manager (SCOM), BMC Remedy EITSM 1.0 & 2.0 Ticketing System, Heat Ticketing System, Service Manager Ticketing System, Microsoft Exchange, Microsoft Office (Word, Excel, Power Point), Remote Desktop / DameWare, Active Directory, and Visio Operating Systems: Microsoft Windows Server 2003/2008/2012, Windows 10, 8, 7, Vista, XP, Linux Fedora / Red HatOther:(COMSEC): KG194A, Taclane, ANCYZ / ANCD, KYK13, KOI18 Competencies: Acquisitions, Asset Management, ITIL, VIP Support, VIP briefing, troubleshooting, training, documentation, and customer service |
