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Custodial services team lead with over 15 years of experience in building maintenance and operations.Key SkillsCustomer Service  Engage team members, management, and customers to ascertain facility requirements and ensure satisfaction with services delivered.Leadership  Act as a positive role model to motivate team members and engage them in delivering efficient, timely, and high-quality service.Operations  Develop and implement strategic plans to ensure smooth day-to-day operations and streamline resource management practices that help keep company budgets lowTechnology  Proficient in Microsoft Word, Microsoft Outlook, Web Browsers, Internet-based property management systems, Employee portal - time & attendance system, and Social Media.ExperienceLyft 2016 - PresentDriverRJB Properties 2017 - 2018Maintenance-Day Team LeadnAssist onsite Project Manager with daily functions, including creating and updating the weekly schedulenManage special projects as a Floor Technician, cleaning challenged carpets, BCT tile, grout, concrete, rubber, and laminate flooring.nSupervise, plan, and execute major cleaning and sanitizing projects in assigned areas, including maintenance of floors: stripping and waxing, carpet, and tile cleaning; restrooms, classrooms, and walls, etc.nPartner with the Lead Chef and Food Service Manager to clean and sanitize the kitchen area, making sure that it is kept up to Illinois Food Service Sanitation standardsnConduct formal and informal inspections, evaluate physical condition of facilities, including offices, kitchen and classrooms, and submit daily inspection reports to supervisornCoordinate the workflow of co-laborers, including planning and starting a nine-man crew daynTrain new hires to safely use chemical agents and establish standards and procedures for work of custodial staffnDistribute supplies, keep track of inventory, and test new products according to recommended usagenAttend leadership meetings with onsite Project Manager and/or in managers placenResponsible for planning and starting a nine-man crew daynEvaluate and assist with the onboarding of new hiresnReturn at night to supervise and oversee the evening work crew, ensuring that all assigned tasks were completednOrganize and execute complicated room setups and breakdownsnIdentify potential problems and implement problem solving solutionsnTeach time management skills to fellow employees to help ensure a smoother workflow and work-life balanceUber - Chicago, IL 2015  PresentDriver/Brand AmbassadornSelf-disciplined associate who ensures an amazing riding experience for Uber customers, regardless of destinationnWillingly advocates for the Uber brand and uses previous sales and retail experience to answer any questions potential drivers may have to get them motivated about signing on with the companyTrinity United Church of Christ - Chicago, IL 2008  2017Lead Trainer Maintenance and Operations*Received the All Team Five Star Leadership Award for spearheading the churchs LEED certified recycling programnResponsible for supervising and coordinating the work of non-traditional employees who clean and maintain church campus of over 10,000 members, visitors, and guestsnTrain new hires to safely use chemical agents and establish standards and procedures for work of custodial staff maintaining multiple properties, including satellite campus, childcare centers, school, administrative offices, and pastors homenConduct formal and informal inspections, evaluate physical condition of facilities, including offices, kitchen and classrooms, complete daily inspection reports to supervisornEstablish and maintain open lines of communication with ministry partners and peers for set up of rooms for ministry and community events throughout the weeknAssist with special projects and events, including set up and break down of tents, stages, and other special equipment for community events, including the annual outdoor music festival and farmers marketnClean and sanitize assigned areas, including maintenance of floorsPritchard Industries, Inc.  Chicago, IL 2006 - 2008Building Maintenance OperatornClean and care for building and facility to ensure they are maintained in a safe and healthy mannernPerform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing wastenMaintain storage areas, cleaning equipment, materials, and supplies in a safe and orderly manner in order to ensure the safety of staff and publicnClean all bathrooms, including sanitation of toilets, walls, and sinksnPack and dispose of recycling and garbageEducationPhilemon Restoration Project - Certificate 2005nCustodial and Building MaintenancenBasic Computer Training