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Title Store Director Customer Service
Target Location US-VA-Midlothian
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Store DirectorMidlothian, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEResults-driven retail store director with 30 years of experience maximizing sales and profit potential for largescale grocery retailers through innovative leadership, visual merchandising skills, business to business opportunities.Recognized as a effective leader with excellent interpersonal and communication abilities.Workswell in diverse team settings, and the ability to multi task to meet deadlines. Willing to relocate to: Richmond, VAAuthorized to work in the US for any employerWork ExperienceNorth East Region SupervisorAdvantage Solutions - Richmond, VASeptember 2022 to PresentResponsible for the North East Region of the Country representing our client Impossible Foods leading app.1 Currently leading 12 RSR `s expanding to 20 in the next 2-4 months. Supporting my RSR`s thru in field training and regular meetings both in person and virtual. Working closely with the RSR`s to improve the kpi`s that drive the results for our client.Store Leader/ManagerKroger Stores - Richmond, VAAugust 2018 to July 2022Store Leader responsible to direct and lead approximately 175 Associates to deliver outstanding customer service experience,Coach,teach, train, mentor and develop my associates.Manage P&L,and store expenses.Store DirectorLowes Foods - Greenville, SCMarch 2017 to August 2018Direct and coach approximately 120 associates in a new market for the organization with sales in excess of $15million annually.Effectively provided training and coaching to associates around the organizations culture and expectations.Implemented a peer to peer training and coaching program for new associates. Maximized operational efficiency on the Front End by improving SPM Fostered a cohesive team of associates by cultivating a team environment and leverages the company recognition programs.Implemented daily huddles with staff to improve communication and drive initiatives. Consistent track record of managing a team of 120 plus associates for optimal productivity. Store ManagerStore Manager - Richmond, VAJanuary 2015 to February 2017Martins Richmond, VADirect and supervise approximately140 associates to deliver the best place for customers to shop and my associates to work.Responsible for yearly sales in excess of $30 million Managed Pharmacy and Stand alone Fuel operation.Coached and trained associates on Best in Class customer engagement. Coached and Trained associates on work flow practices to improve and drive efficiencies and results. Store DirectorLowes Foods - Charlotte, NCMay 2004 to January 2015Directed and coached approximately 100 associatesResponsible for Store sales in excess of $15 million. Consistently out performed budgeted shrink goals.Store consistently out performed Division Mystery Shop scores on a yearly basis. Store consistently out performed budgeted sales goals and stretch goals. Achieved highest score on company internal audit in division EducationCustomer Service for Lowes FoodsLowes Foods Leadership College - Winston-Salem, NC 2005 to 2015Lowes Foods Shrink College - Salem, NC2005Bi-Lo School Of Business - Greenville, SC1994Law EnforcementBrookdale Community College - Middletown, NJ1979High School DiplomaManasquan High School - Manasquan, NJ1978Skills CUSTOMER RELATIONS (10+ years) INVENTORY (10+ years) RETAIL (10+ years) RETAIL MARKETING (Less than 1 year) Retail Management (10+ years) Team Building (10+ years) Scheduling (10+ years) Sales Merchandising (10+ years) Cash Handling (10+ years) Customer Service (10+ years) Management (10+ years) Payroll (10+ years) Microsoft Excel (7 years) Profit & Loss (10+ years) Recruiting (10+ years) Team Management (10+ years) Store Management Experience (10+ years) Leadership Store management Microsoft Office Communication skillsCertifications and LicensesFood SafetyCertified for Safe Food HandlingAssessmentsRetail Skills: Shelf Stocking  Highly ProficientJune 2018Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to maintain supply.Full results: Highly ProficientCustomer focus & orientation  Highly ProficientJune 2018Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkillsCustomer Relations Strong CommunicatorTeam Leadership Strategic PlannerConflict Resolution Retail inventory management

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