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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Telephone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLERelationship Specialist Customer Service Quality AssuranceHighly enthusiastic customer service professional with 45 years of experience committed to providing excellent customer service. Relationship-driven and focused on maximizing customer experience and guarantee of quality service through data collection and research maintaining compliance and company standards to exceed expectations.EDUCATION and CREDENTIALSShelton State Tuscaloosa, Alabama Relative Coursework; Accounting 1977-1978Druid High School Tuscaloosa, Alabama High School Diploma 1969PROFESSIONAL EXPERIENCECustomer Service Rep 06/1978- 09/2009AT&T Birmingham, AlabamaLeveraged opportunities to upsell company products and services while providing information and discussing options with customers.Delivered fast, friendly and knowledgeable service for questions and service complaints.Met and exceeded productivity targets by handling every interaction with top-notch customer service.Reviewed customer data to assess current issues and determine potential solutions.Investigated and evaluated data in security and passed on to law enforcement.Educated customers on service plans and advised on upgrades.Family Advocate 05/1990- 12/2002North American Council on Adoptable children Birmingham, AlabamaAdvocated for children and served as a resource contact for persons with questions about adoption.Attended trainings and seminars to keep with the current affairs of children waiting to be adopted and distributed information.Partnered with families and provided resources to build growth that promoted better self-reliance.Instructor 03/1987 07/1992State of Alabama, Department of Human Resources Birmingham, AlabamaTrained foster and adoptive parents for the Alabama Department of Human Resource.Assisted in certifying new foster and adoptive parents by assessing their skills, passions, and commitment to parenting.Bellsouth Volunteer 03/1988-11/1991Ronald McDonald House Birmingham, AlabamaAssisted family check ins and made sure they were accommodated according to guidelines.Supported, listened to, and comforted parents and families who were staying at the house.Relevant Leadership ExperienceAARP State Volunteer and Legislative Rep. advocated for seniors 50+Sunday School TeacherSmall Group/Bible Study Leader |
