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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary of Qualifications: Support management with implementation of critical production improvements. Setup and continuously adjust the work assignments of a small work group to assure that manpower responds efficiently to production demands. Oversee the training of new employees and be a resource for lower-level techs to utilize when they have process issue. Multi-line Phone Systems Extensive history in customer service in many facets. Including telephone support and sales, hotel management, and food service. Technical work includes repair and maintenance of computers and networks, both on bench and via telephone. MS Office: MOS Certified (Microsoft Excel, Word, Access Experience working in a Fabenvironment SAP Customer Service Customer RelationshipManagement (CRM) Manufacturing ProcessImprovement Production Management Service Standards Project Management Inventory Accuracy Maintenance and Repair Electronics Repair Equipment Repair Performance Management Performance Improvement Remote TroubleshootingMaterial planning, demand planning, inventory management & handling, Line Operations, and/or Forecasting Root Cause Analysis and Breakdown Elimination system in Lean Education: Texas State University-San Marcos AKA Southwest Texas State Bachelor of Fine Arts Pursuing Associate, Bastrop Community College TX 2001Professional Experience:Employment GAP Jul. 2023 Current Since July 2023 looking for valued employment. Two temporary jobs less than a month apiece in that time. Some gig work and classes while looking for the best opportunity. Temp Jobs-Jindai Hideo Enterprises 1992 - PresentTech HeadSkills: Troubleshooting Windows Help Desk Support Communication Customer Support Analytical Skills Intel Corporation, Hillsboro, OR September 2019 July 2023 Production Manufacturing Technician Prepare COTs for production, break down returned COTs, inventory control Level 1 operations and up to level 3 preventative maintenance on processing equipment for the semiconductor industry; respond to equipment problems, evaluate, trouble-shoot and repair, remove and replace if needed. Debugged and repaired silicon wafer handling equipment; tested, upgraded hardware and software; annotated equipment database with services performed. Protected self and lab by wearing ESD gear. Assembled E/M assemblies, sub-assemblies, mechanical assemblies, and cable & harness assemblies and integrated all into 20 container sized frames. Mechanical aptitude, Installation capital semiconductor equipment. Multiple computer usage for data entry, using SPEED extensively. Create and manage entries needed by design team for actionable SPEED part numbers and BOMs. Assist in attaching technical documentation to BOMs and IPNs. Support company growth strategies by assuring that production team is meeting specific output and quality goals. Develop strategies to maintain/improve product quality and efficiency of workgroup. Identify areas where each team member can make improvements and support overall team improvement by promoting growth in each team member. Track and maintain performance records of employees/team and use data to drive future improvements. Kept inventory of tools with 100% inventory accuracy and mission readiness Assisted in uploading and downloading tools and equipment for over maintenance missions. Epiq Systems, Beaverton, OR December 2018 July 2019 Securities Claims Analyst/Call Center Representative Multiple computer usage for data entry, using CRM and CMx applications/software. Track stock purchases, transfers, and trades through submitted documents to determine eligibility. Created and updated working documents to reflect fluid conditions of procedures. Accepted incoming calls and dispositioned callers to solutions based on in-house scriptin. Utilized SAP for CRM.Quinstreet Inc., Beaverton, OR Route callers to appropriate venders depending on customers personal needs. Express Employment Professionals Portland, OR March 2016 May 2018 Manufacturing Production Technician Clean Room work requiring cleaning, safe handling, and processing of silicon wafers. Experience working in a Fab environment Performing wafer processing tasks such as photolithography, etching, deposition, and ion implantation in a semiconductor fabrication facility (FAB). Performed routine maintenance and troubleshooting of semiconductor manufacturing equipment, ensuring minimal downtime and optimal performance. Operated an automated washing system for silicon wafers prior to inspection. Picking and stocking parts and supplies in high volume warehouse. Ran stamping and stuffing machinery for direct mailings. Performed on-site service and repair of Mechanical processing equipment. Employed advanced diagnostic and troubleshooting skills to quickly assess and resolve issues in both production, as well as end-user installation. Packaged and shipped artwork in high volume framing company. Brooks Staffing. Portland, OR October 2014 2017Receptionist/Data Entry Data entry and customer call center operator. Phone support and claims verification done for lawsuits, data entry done on confidential data bases. Receptionist at service organization.Gliss Staffing/Northwest Enforcement Portland, OR April 2015 Oct 2015 Safety Ambassador, Trimet Orange Line Launch Provided information and safety tips to consumers near new stops on line. Greeted passersby with friendly smile and positive outlook. Recorded and reported consumer feedback and complaints to senior levels. U.S Army, National Security Agency Fort Meade, Maryland/Dallas/Worldwide 1983 - 2000 MILITARY: NRTD Watch Officer/Signals Intelligence Analyst/Linguist Maintaining international network intelligence delivery system. Squad Leader, Platoon Sergeant, Training Officer. |
