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J E S S I CA BASKIN TAYLORStreet Address  River Birch Circle Phone: PHONE NUMBER AVAILABLEElkins Park, PA Street Address  Email: EMAIL AVAILABLEHEALTHCARE/PHARMACEUTICAL SENIOR-LEVEL MANAGER, WRITER, AND EDITOR Accomplished senior-level team member with extensive experience in proposal management, customer relationships, all aspects of office development and administration, specifically in a healthcare or pharmaceutical environment, and all writing- and design-related tasks. I am extremely customer oriented, work well in a client-facing environment, and have coordinated complex projects and managed cross-functional teams to create and deliver quality, commercially compelling deliverables and content on time. I apply high-level communication skills to effectively network with subject matter experts (SMEs), inform executives, and engage internal and external clients. I perform in-depth research and analysis to ensure all deliverables meet client needs while maintaining compliance with all relevant policies, guidelines, and regulations. I provide guidance and mentoring to newer team members, and consistently demonstrate expertise in technology, software, and social media.AREAS OF EXPERTISEOffice AdministrationRFI & RFP ResponsesProject ManagementNational ConferenceManagement/AttendanceContent DevelopmentProcess ImprovementProposal Best PracticesSME NetworkingExecutive CommunicationsStyle/Submission GuidelinesEditing/RevisionTechnology ProficienciesMulti-tasked EnvironmentsBilingual English/SpanishQuality ReviewProposal DevelopmentSoftware AdministrationEMPLOYMENT HISTORYMAC Clinical ResearchDIRECTOR OF OPERATIONS, NORTH AMERICA 2021 PRESENTSole US employee; established and increased MAC's US presence through connections made across the US, via conference attendance (one contact resulted in a study award for MAC), involvement with local and national relevant organizations, and extensive online research and connection.Created a US business plan.Started work on MACs US employee handbook, researching state-specific as well as US employment laws and practices.Established connections/memberships with many local and national business organizations.Assisted with HR/recruitment to find additional US employees. Candidate's Name  Resume, Page 2This included working as a liaison/advocate with MACs HR, ensuring that MAC understands US employment practices/laws and that MAC-US policies are confirmed, comparable to the UK as possible, and comply with and consider US and state law.Consistently strong planning and organization skillsMet with and/or communicated with several US study sites/networks to prepare for future study involvement via MACs awarded study contracts.Created and continually update a global conference list, including all conference details and recommendations on attendance/involvement.PPDSENIOR PROPOSAL MANAGER 2016  2021Create and maintain content and graphics for proactive proposals and responses to requests for proposals (RFPs) for pharmaceutical contract research organization (CRO).Work with subject matter experts (SMEs) in science and pharmaceuticals to develop commercially-compelling proposals for management of all phases of clinical drug development.Build relationships with proposal team, executive leaders, SMEs, and financial team members to ensure collaboration in proposal development and success.Provide in-house administration of proposal development software (XaitPorter), including template design and creation, content library management, liaison with vendor representatives, communication with 2,000 users regarding upgrades, outages, support, etc. Managed Porter Support help team in-house (proposal managers). Provided reporting to management regarding Porter use, metrics, accounts, etc.Selected by management to help with procurement of new proposal development software/system.Successfully navigate a 100% virtual work environment (exclusively home office), managing time and work product in concert with global teammates across all time zones. Bioclinica Patient Recruitment-RetentionPROPOSAL AND CONTENT DEVELOPER 2015  2016Created and maintained content for proposals and RFP responses for pharmaceutical clinical research study patient recruitment services.Edited and revised all content for client presentations.Created and maintained library of case studies, capabilities presentations, and study recruitment material templates.Wrote and edited client materials, including patient- and physician-facing websites, study brochures, letter templates, study site reference guides, pre-screeners. Candidate's Name  Resume, Page 3AmeriHealth Administrators, Inc.SENIOR PROPOSAL AND COMMUNICATIONS COORDINATOR 2011  2015Edited and revised all proposal content for logic, flow, usage/language, grammar, clarity.Edited RFPs, SME-provided content, marketing articles, case studies, and advertising materials, delivering consistent content accuracy and quality.Managed content database, including writing new content, editing all content for clarity and integrity, and all database maintenance.Wrote and edited member-facing communications materials, including flyers, brochures, letters (bulk mail and individual), insurance plan handbooks, etc.Edited all marketing materials in Spanish for grammar, usage, punctuation, and translation accuracy.Lead diverse project teams of SMEs, sales personnel, underwriters, graphic artists, and other contributors to deliver high-quality proposal content, RFP responses, and client presentations on tight deadlines.Catapult Learning, Inc., SCHOOL SOCIAL WORKER 2007  2011 Catapult Learning, Inc., PROPOSAL MANAGER 2006  2007 Germantown Jewish Centre, EDITOR/WEBMASTER 2004  2005 Qwest Communications, BUSINESS DEVELOPMENT WRITER 2000  2001 Philadelphia Folksong Society, EDITOR, VOLUNTEER NEWSLETTER 1999  2001 Strategic Management Group, Inc., SENIOR WRITER/EDITOR 1994  2000 Self-employed/Freelance, WRITER/EDITOR 1992  2011 I.O.P. Publishing, OFFICE ADMINISTRATOR 1991  1993 W.B. Saunders Company, EDITORIAL ASSISTANT 1990  1991 TECHNOLOGY SKILLS: MS Office Suite, Adobe Design and Web Premium CS6, InDesign, XaitPorter Proposal Automation Software, Qvidian Proposal Automation Software, SharePoint EDUCATIONMaster of EducationCounseling Psychology1994, Temple University, Philadelphia, PABachelor of ArtsSpanish1990, Penn State University, University Park, PA