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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFESSIONAL EXPERIENCE Inventory Administrative Management Sales Coordinator Customer ServiceSKILLS AND CAPABILITIESSALES/CUSTOMER SERVICEOver 15 years of customer service experience in a wide variety of environments including Retail, Healthcare, Academic, and Service.Successfully upsold and marketed additional products and services to prospective clients.Often exceeded sales goals by over 10%.Received 99% customer satisfaction ratings by actively listening to the customer and developing positive long-term trusting relationships.Recognized for exceptional communication skills, identifying, and implementing sales objectives.Skilled in handling customer complaints and conflict resolution by addressing and resolving issues in a timely manner, while maintaining corporate policy and integrity.Ability to respond, delegate, troubleshoot, and prioritize in high-pressure situations.Skilled in both telephonic and in-person customer service working with a diverse customer base.MANAGEMENTEffectively managed a staff of up to 12 which included screening, hiring, training, scheduling, counseling, evaluating, and terminating.Successfully handled all service operations including inventory, portion control, Health Code, and Sanitation guideline adherence.Mentored, trained, and assisted new employees in improving performance.Coordinated inventory and served as the point of contact for vendors and consumers.COORDINATION/ADMINISTRATIONCoordinated meetings, booked meeting space, ordered meals/refreshments, created PowerPoint presentations, and set up equipment and other media.Responded to telephone inquiries and relayed the appropriate answers and information.Entered, transcribed, and maintained records in written and electronic form.Handled billing, billing resolution, and collection of past-due accounts.Proficient in Microsoft Office Suite, Word, Excel, QuickBooks, and PowerPoint.Skilled in Switchboards and multi-line telephone systems.Developed reports including Financial and Excel spreadsheets.WORK HISTORYTop Notch Nutrition Business Owner Morristown, MN 2018-2023Trinity Lutheran Church Secretary Morristown, MN 2018-2023Fun.com Lead Return Specialist Waseca, MN 2022-2022LaCanne Paving and RV Services Office Manager Morristown, MN 2011-2014City of Morristown City Clerk/Treasurer Morristown, MN 2009-2013EDUCATIONSouth Central College AAS Degree Administrative Assistant Faribault, MNOTHER RELEVANT EXPERIENCETrucking Dispatcher-Booking loads for trucks and responding to driver and business inquiries.Pharmacy Technician-Inputting and filling prescriptions, submitting insurance, stocking pharmaceuticals. |
