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Click here or scroll down to respond to this candidateCandidate's Name
Senior Agile Coach, Scrum Master, Project Management and People ManagerContact:Candidate's Name
PHONE NUMBER AVAILABLE cellPHONE NUMBER AVAILABLE homeEMAIL AVAILABLELooking for an opportunity which will provide a fresh challenge in Agile.My passion is developing talent and providing a welcoming environment to collaborate and share ideas with individuals and teams in order to promote growth and improvement. I feel successful when I support others in their success.Job HistoryCertifications2021 - CurrentSymetra FinancialSenior Agile Coach and Development ManagerDesigned and co-authored a program to train over 46 IT Teams in Scrum and Kanban. Authored a Tool Kit as well as additional presentations in order to facilitate Two-Day training sessions. Role coached Agile Coaches, Scrum Masters of all levels, Business Analysts and Product Owners.Development Manager and Practice Lead for the Force Multiplier Team which consisted of Scrum Masters, Program and Project Managers. Monitored and coached for continuous improvement.Implemented Coaches Corner, a bi-weekly Agile learning event which was open to all in the company. Started a Buddy System to have peer to peer support.Promoted an Agile Center of Excellence where the community met to set standards and best practices.On Board of Directors of Women in Numbers as the Director of Membership (2 years)2016 2021Symetra FinancialSenior Scrum MasterScrum Master for a Life New Business Team, the View star Team as well as the Web Sales Tools Team (IT Product Development and Illustration Teams) The teams automated the processing of applications for insurance. Management of team enhancements to the current systems for new product launches to improve sales with improved or new products and increase profit for the company.2011 2015Symetra FinancialSenior IT Project ManagerFocused on IT Projects in the Enterprise Service Division. Transitioned vendor provided services from one vendor to another. This included Company print, ail, output, index and scanning, microfiche sunsetting as well as a McAfee migration. The biggest part of this effort was managing the transition of our company service desk from Dallas Texas to Quezon City, Philippines. This included travel to the Philippines to train our service representatives as well as managing rewrites of all the service desk system documentation.Volunteering: Project Manager for Chick Tech Event: Hosted 30 teen girls for the day to learn about IT position. They coded, tested and wrote business requirements.2005 2011Symetra FinancialIT Systems ManagerManaged Engineers, Systems Analysts, Quality Testing Engineers and Business Analysts in their daily work as they developed new products or enhanced existing products. Managed stewardship of existing systems.1998 2005Symetra FinancialSenior Business AnalystBusiness Analyst in Life Division. Wrote Business Requirements and tested code for developers.1997-1998Tash Lyle and JonesCustomer Service and New Business ManagerManaged the New Business and Customer Service Department of a successful brokers office. Washington State Agent License. Sold Life, disability, health and securities products. Met with clients to administer and provide support for their purchases.1995 1997GE CapitalLife Insurance AnalystAnalyzed life insurance products. Worked in the Call Center and dealt directly with customers worldwide in person and on the phone. Manually calculated loans and provided tax information to customers.1993 1995Brokerage Advisory ServiceUnderwriterOrdered and reviewed the medical histories of customers who had medical issues in order to negotiate with major life insurance companies through out the US for rated policies.1990-1993Tash Lyle and JonesCustomer Service and New Business ManagerManaged the New Business and Customer Service Department of a successful brokers office. Washington State Agent License. Sold Life, disability, health and securities products. Met with clients to administer and provide support for their purchases.Other EmploymentUnited Pacific Life Annuity AnalystMerrill Lynch Customer Service RepresentativeFamily Life Insurance Co. Premium Reconciliation SpecialistUnited States Federal Civil Service Cash Clerk and Front-End Manager at US Air Force CommissaryAwardsSymetras Swifty Award for Swift to Serve Recognition for great Customer ServiceGE Capital Peer Recognition AwardGE Capital Exceptional Performance AwardUS Air Force Commissary Employee of the MonthUS Air Force Commissary Employee of the QuarterUS Air Force Outstanding Achievement and RecognitionUS Air Force Sustained Superior Performance AwardScrum Alliance Professional Scrum MasterTrain the TrainerScrum Alliance Certified Product OwnerScrum Alliance Certified Agile Leader (CAL-E, CAL-T, CAL-O certifications)Scrum Fundamental CertificationInternational Scrum Institute Certified Kanban ExpertProject Management Certification University of WashingtonLeveraging Psychological Safety to Create a Growth Mindset Organization University of UtahIITL Foundation certification in Service ManagementGraduate of Symetras Emerging Leaders ProgramTop SkillsAgile Mindset and Scrum- Kanban ExpertiseIT ManagementLeadershipDevelopment and Coaching of PeopleStrategy and Improvement of ProcessesToolsAzure Dev Ops, Rally, Jira, Quality Center, Service NowExcel, Miro, Lucid, PowerPoint, Teams, Word, SharePoint, Concur and many others |
