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Candidate's Name
2190 62nd Ave SouthApt 1St Petersburg, FL 33712PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary22+ years experience working with relational databases, queries and desktop applications and Business Systems Analyst.IT procurement specialist for the entire integration infrastructure IT team (Laptops/Mobile handsets/Plans/Printers/Servers).Hardware/Software Implementation and Support, Troubleshooting.Extensive experience creating and managing project scope, timelines, budgets, resources, risks, month end financial deliverables.Professional ExperienceWhite Cap July 2021 January 2024Business System Analyst/IT Procurement SpecialistIT procurement for IT integrations.IT Procurement vendor management.IT procurement ranging from but not limited to hardware or software licensing.Main point of contact for ordering, tracking and confirmation of delivery on all IT related assets ranging from servers, PCs, Mobile devices (Handsets/Domestic & International mobile plans), mobile hotspots, printers.Maintained vendor relationships with mobile phone and hardware carriers (USA & Canada).Assisted new employees with mobile phone/device set up as needed based off IT cyber security protocols, (Email/Multi Factor Authentication.).Assisted in general tech support of mobile devices, laptops, iOS/Android as needed.Worked directly with vendors and mobile providers to aid in onboarding and offboarding of employees before, during and after a merger was completed.Maintained IT Procurement inventory through multiple assigned Purchase Order numbers.Assisted with scope definition and implementation of a solution.Gathered, analyzed, and documented business requirements for internal customers. Ensured technology solutions aligned with business needs and strategic goals.IT eCommerce liaison, Design, document, test, and leverage solutions. Interfaced with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development.Performed business systems and process analysis of existing systems/ processes. Conducted interviews and requirements gathering workshops.Ensured sign-off of all artifacts. Coordinated requirements for new and existing applications. Assisted in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.).Assisted in QA process team; identified test cases; explained complex processes; aided in developing test plans. Developed detailed business cases, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analyses.Coordinated project tasks and project life cycle phases for small to mid-size projects (i.e. defining requirements, documentation, and process flows, etc.) to meet customer goals and requirements.Coordinated communication with clients and prioritized delivery of IT services. Conducted root cause analysis using knowledge of applications, interfaces, and technology for defect resolution.Lumen Technologies January 2021 June 2021Project Support CoordinatorManaged the installation of fiber optic cables, switches, and servers for a global financial intuition in multiple locations nationwide.Weekly Tracking Human capital hours and resources as needed for project, including project budgets for contractor hours.Daily project plan updates and amendments as needed. Hosted weekly status calls (Remotely) with vendors, client and stakeholders.PSCU March 2020 January 2021Project Implementation SpecialistSupervised Implementation of Digital Platform mobile banking applications for FDIC credit unions.Conducted Project implementations launch calls for the Digital Platform solution DX Mobile and DX Mobile Quick to Market.Gathered deliverables from clients to design and build financial institutions mobile banking applications to be used on multiple platforms and devices.Revamped, and created new departmental process documentation.Pinellas County School Board September 2018 October 2019Technology TechnicianSupported, monitored, tests, and troubleshot user workstation hardware and software problems pertaining to Local Area Network (LAN), Wide Area Networks (WAN) and personal computer systems.Coordinated repair efforts for LAN and WAN servers.Supervised installations and repairs to server, remote devices.Maintained a variety of technical and auxiliary equipment and support systems.Supervised, coordinated, and executed computer hardware, software, printers, and associated equipment.Configures workstations and upgrades software.Provided technical assistance to users experiencing problems with hardware, software, peripheral equipment.Trained and instructed others in the use of computer related hardware and software.Participated in district training events, committees, and groups related to technology.Bristol Myers Squibb May 2016 April 2018Project Coordinator Field Force Management IT OperationsRecorded, and prepared Field Force Management Process and Procedures for internal employee training material.Prepared Statement of Work (SOW) purchase orders for internal billing & third-party vendors.Daily tracking and updating project plans, milestones, and scope changes for IT Operations team.Coordinated all UAT Testing data for weekly and monthly crystal reports.Completed weekly IT Validation Systems analysis generated for Project Managers & Business Analyst.Responsible for the creation of the software development life cycle process under the SDLC platform.Daily Vitalize Incident/ticket, Problem, Change, Release, Configuration, Request and Knowledge Management modules updates to third party vendors and stakeholders.Provided monthly SharePoint maintenance and reports generation.Managed cross-functional teams, including external partnerships and vendors.Daily communication and negotiation with third Party Vendors & Internal stakeholders.Managed Project & Portfolio Management (PPM) maintenance of existing & future projectPwC September 2015 January 2016IT Project CoordinatorCoordinated all technical tasks to support test team and test phases including but not limited to: Preparation for testing (Ids, test data, instances, integration runs, files ready, etc.)Completed full execution of technical areas for testing (UAT) team. Provided On-going support to provide data to test team for validation.Tracked prioritization of technical defects and coordination across work streams for resolution.Daily coordination with third party vendors for solution/resolution for technical defects, and implementation for PwC.Managed the project managers schedule and ordering of deliverables.EducationAssociate degree (Pursuing) International Business ManagementUniversity of Phoenix |
