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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Shumate DriveStone Mountain, Ga Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsOver 25 years of experience in office operations, customer relation, and management. Compiled and analyzed accounting data for future budgeting accounts payable and receivable preparation of monthly, quarterly and end of year income statements and balance sheets. Proficient in inventory control, data entry, and records management. Knowledge of medical terminology and coding. Highest level of multitasking capability to ensure completion of all projects. Ability to interpret and resolve issues in a timely and effective manner. Professional, courteous, and responsible to follow written and oral instructions accurately. Excellent listening and communicating with supervisors, coworkers, and clients. Hard worker, motivated, and adaptable when faced with new projects, challenges and responsibilities.Work HistorySpa Manager/Front Desk Manager - 3/2022 to CurrentAtlanta School of Massage - Atlanta, GAWorked to effectively manage staff members to encourage a productive and energetic environment. Lead the team in creating an outstanding customer experience through excellent floor leadership skills, sales, and treatment availability. Supervised staff on shift and delegated daily responsibilities such as spa maintenance, customer care and treatment room preparation. Developed and advertised new treatments and packages to promote repeat business. Carried out risk assessments and ensured adherence to OSHA, completing daily health and safety checks around the site and specialist equipment. Created, monitored, and maintained the schedule for spa and the front desk. Collaborated with other team members on special projects and events. Managed opening and closing duties including restocking items reconciliation daily sales or accounts receivable.Client Relations Liaison - 10/2017 to 4/2019Nations Recovery Center - Atlanta, GAPrepared and distributed work detailed monthly, quarterly and yearly reports to close. Provided required information and documents to clients. Prepared trip reports of client meetings to record the details for future reference. Submitted client meeting reports to manager or supervisor. Provided support and assistance to other management teams. Audit all client liaison active accounts. Revised submission and accounts closure applications. Developed liaison with client service and collection department to provide required information and acquire necessary documents. Revised and distributed contractual referrals. Provided feedback to management on areas of improvements. Recommended implementation of enhanced processes. Planned and scheduled monthly meetings with clients. Monitored client satisfaction through follow up on solving client issues and problems. Initiated measures to research and resolve client raised issues. Collaborate with clients to identify and implement value added services.Customer Service - 7/2016 to 10/2017Croissant Bakery - Norcross, GAResolved customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reasons for calling. Assist with placement of orders, refunds, or exchanges. 45 to 50 WPM typing speed. Professional phone etiquette, filing, and data archiving. Excellent communication skills. Spreadsheet and database management. Invoice processing, advanced clerical knowledge, and multi-line phone proficiency. Accounts payable and receivable.Tax Preparer - 11/2008 to 06/2016I Tax Gwinnett, GAPrepared and processed taxesReceptionist/Administrative Assistant - 11/2004 to 10/2007Golden Financial College Park, GAAssistant to financial consultants. Maintained a spreadsheet of daily activities. Light bookkeeping and accounts receivable. Answered phones, filing, faxing, copying, and mass mailingsOffice Manager/Leasing Agent - 06/2004 to 10/2004Express Cash and Sales Avondale, GAManaged office and leased cash to customers.Accounts receivable and payable Bookkeeping Answered Multi-line phone system and other general office duties.Receptionist/Administrative Assistant - 05/2002 to 06/2004JLJ Entertainment Stone Mountain, GAExecutive Assistant to the owner of a record label. Greeted clients and new talent. Responsible for maintaining supplies. Answering Multi-line phone system, filing, faxing, copying, and data entryReceptionist/Administrative Assistant - 08/2001 to 04/2002Meridian Healthcare Staffing Atlanta, GAAssistant to VP of Sales and Marketing and staffing consultants. Greeted clients and candidates. Processed and tracked backgrounds for the HR department. Maintained a daily spreadsheet of the company's activities. Answered Multi-line phone system, filing, faxing, copying, and data entry. Handled and distributed incoming and outgoing mail, mass mailings, and emails within and outside the company.EducationHigh School Diploma : 1998 Redan High School - Stone Mountain, GACertification : Medical Billing and Insurance Coding, 2001 National Institute of Technology - Atlanta, GACertification : Computer Technology and Customer Service, 2014 Central Georgia Technical College - Warner Robins, GA |
