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Click here or scroll down to respond to this candidateCandidate's Name
St.Paul,MN PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryTo obtain a position where hard work and diligence will be recognized and rewarded. Looking to be a great asset for a growing company.Skills Administrative Support Budgets Customer Service Inventory Management Marketing Order Entry Plumbing Quality Control Repairs Sales Strategic Staffing Technical SupportWork HistoryJewelry Consultant Jul 2019 - Jun 2020Kay Jewelers Maplewood, MN Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Maintained neat merchandise presentation on fixtures and the sales floor according to Company standards, including monthly update deadlines. Completed price changes, callbacks, damages, transfers, and other paperwork as directed by management. Ability to educate and guide clients to the best selection for their specific desires. Skilled in knowledge of jewelry and watch repairs and daily jewelry inspections. Checked inventory and conducting daily corporate report. Cleaned and restored jewelry.Administrative Assistant May 2019 - Jul 2019Rose International/State Of Minnesota St.Paul, MN Providing administrative support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Assist in the preparation of regularly scheduled reports such as MCO and MSO. Process car titles through verifications.Customer Service Associate Aug 2018 - Mar 2019Lowes Home Improvement West St.Paul, MN Responsible for upholding the knowledge of a plumbing professional. Superior customer service, achieving sales budgets in assigned area and merchandise maintenance. Order verification, order status, pricing and shipment status. Acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. Custom vanity tops and vanities. Maximize departmental sales by encouraging related items and add-on sales as applicable for customer needs. Invoice maintenance for customers' orders. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.Customer Service Executive Jan 2016 - Apr 20173M/HCL Technologies Woodbury, MN Handled incoming calls or inquiries from prospective customers or clients. Assisted customers effectively by solving customer disputes. Provided customer additional information or explains services. Discussed products offered and ensures customer satisfaction. Pricing and availability on products over phone and via e-mail. Completed supporting paperwork and data entry as required. Accurately captured customer information via excel and salesforce. CSMS,CSMS order entry, Excel, TSPI, Chips, Document Query Sales Consultant Maintained accurate and current customer account data with manual forms processing and digital information updates.Cell Phone Sales Associate Mar 2016 - Sep 2016A Wireless/ Verizon Wireless Eden Prairie, MN Maintained a strong knowledge of company's products, pricing plans, promotions, and service features. Assisted customers in understanding their monthly bill. Provided efficient, courteous customer service and assisted in all aspects of product offerings and services. Understand customer's needs and helped them discover how our products meet those needs. Educated and engaged customers through product demonstrations/technical Support. Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.Pension Specialist Jan 2015 - Dec 2015Towers Watson Bloomington, MN Perform customer service support by responding professionally to customer inquiries/issues received via phone, e-mail or other communication devices and ensure that appropriate action is taken. Research participant questions related to employee benefit plans. Provide technical support and assist customers in using web-based, employee self-service tools. Read and understand plan documents, amendments, online knowledge base tools and benefit administration systems while applying procedures and guidelines.Credit Consultant Jan 2014 - Dec 2014CenturyLink St.Paul, MN Located customers to collect installments, overdue accounts, damage claims, and non-payable checks. Structured and maintained a cash per hour of $860.00. Send bills, when necessary. Inbound calls from customers and attempted to persuade customers to pay amount due, or arranged for payment at later date. Executed daily operations of running multiple systems such as boss/cars. Resolved customer complaints and took appropriate action such as waived late or restore fees. Resolved conflicts and negotiated mutually beneficial agreements between parties.Order Builder Nov 2013 - Jan 2014Coca Cola Bottling Company Eagan, MN Compared invoices against requisitions to verify quality and quantity of merchandise being shipped out. Executed daily operations of reading order's through Bluetooth to mobile device ascertain catalog. Obtained merchandise from bins. Placed merchandise stacked on pallets leading to wrapping then drop area. Powered Industrial Operator's Permit.Retail/Shift Leader Jan 2011 - Apr 2013Champs Sports Bloomington, MN Executed daily operations of opening and nightly paperwork. Planned/directed staffing, training, and performance evaluations to develop/control sales and service programs. Resolved customer complaints regarding sales and service. Work well in a high pressure environment and well organized and efficient. Skilled at organizing complex projects, defining project priorities, and delegating tasks. Handled product zoning, organization and stocking with extreme detail and customer awareness. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.Janitor Dec 2010 - Feb 2011LSG Sky Chefs USA, Inc Minneapolis, MN Determined procedure and type of cleaning agent. Cleaned kitchen equipment. Mixed water and detergents and acids in containers to prepare cleaning solutions, according to specifications. Responsible for daily cleaning such as removal of trash, cleaning coolers. Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.Assistant Manager May 2010 - Oct 2010Brook Stone Company, Inc Minnetonka, MN Resolved customer complaints regarding sales and service. Responsible for daily paperwork, opening and closing of store. Monitored customer preferences to determine focus of sales efforts. Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs. Managed sales functions of retail establishment. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.EducationDiploma 2006Ada S McKinley High School Chicago, IL |
