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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Kingsbridge DriveCarol Stream, IL Street Address
PHONE NUMBER AVAILABLEEDUCATION:Bachelor in Business Management(1984-1988)Polytechnic University of the PhilippinesSta. Mesa, ManilaPhilippinesEXPERIENCE:USPS (United States Postal Service) Employee Development DepartmentCurrently- February 2024Trainee TechnicianResponsibilities:Sending invitations for orientation to new hire, conversion to career and continued training to academy.Enter all training sessions to employee file.Provide test to qualify for the job prerequisites.USPS (United States Postal Service)Retail DepartmentFebruary 2024 - August 1998Retail: Lead Sales Service AssociateResponsibilities:TimekeepingSchedulingManaging 7+ people to meet daily responsibilities and goal.Audit individual drawers.Audit quarterly inventory of retail products and stamps.Adjudicating claims.Keeping up with updates on retail sales and protocols.Order suppliesSKILLS:ExcelWordPowerPointOneNoteOutlookSummary:Currently working as a Training Technician at USPS. In which I have acquired 25 years of customer service experience. Skilled in time-keeping, scheduling, auditing and inventory. Efficient and detail oriented in executing daily tasks. Proficient in different office applications such as Word, Excel, PowerPoint and Notes. Demonstrated increased in revenue by knowing the consumer demands and expectations. Recipient of different awards and accolades due to hard-work, good work ethic and positive attitude.Team leader to acquire good walk in revenue everyday.Get along with others and always accept challenges and opportunities.Aiming the best customer service possible in every transaction.Work experienceTraining TechnicianPost Office USPS - Carol Stream, ILAugust 1998 to Present1. Trainee Technician: orientation and training for career development. Revised roster and training transcripts. Responsible for sending invitations to new hire as well as for conversion of regular staff.2. Lead Sales Service Associate: daily dealing with customer inquiries and complaints, timekeeping, scheduling, auditing individual cash registers, ordering supplies and inventory of retail products and stamps, finance management ( payment of bills and pre-approval of certain financial transactions/ projects), adjudication of claims, updating of retail SOP.3. Sales Service Distribution Associate: sort mail and parcels, accept, sort mail according to qualifications of mail and dispatch mail it. Meeting all the deadlines to efficiently deliver the mail and packages.4. Recipient of various awards ( retail).5. Special mention on a Google review.6. Awarded a certificate for the 25 years of service.Accounts Receivable ClerkMeyer Medical Group - Orland Park, ILApril 1993 to July 1998Sending bills to patients.Accommodate payment arrangements from policyholders.Follow up payments from insurance companies.Providing correct diagnosis code for claims to be paid.Submitting referrals and other medical records to adjudicate the medical claims.Waitress/HostessCoco's Bakery Restaurant - Sun City, AZ1989 to February 1993Hostess/Waitress5 years of great customer service. Catered to mostly senior citizens of the community. Became our customers favorite hostess/waitress because of my patience and understanding especially with their demands. Serving this demographic is sometimes challenging.EducationBachelor's degree in Business AdministrationPolytechnic University of the Philippines - PhilippinesJune 1984 to October 1988SkillsEmployee Orientation and training - 5 yearsCustomer Service Oriented- 25 yearsFood safety - 5 yearsTraining & Development - 5 yearsBudgeting - 10+ yearsFood handling - 5 yearsAccount Reconciliation - 10+ yearsFood service - 5 yearsAuditing - 10+ yearsLanguagesTagalog - FluentCertifications and licensesDriver's LicenseMay 2023 to PresentIllinois Drivers licenseGood driving recordGroupsLector and Eucharistic Minister of St. Isidore Parish ChurchReligious Education InstructorJanuary 2004 to Present |
