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Click here or scroll down to respond to this candidateCandidate's Name
Hard workingChicago, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a position that will allow me to utilize my years of secretarial experience, time- management and organizational skills.Authorized to work in the US for any employerWork ExperienceGuest Service ManagerClub Quarters Hotel - Chicago, ILJune 2019 to January 2023 Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directed visitors by maintaining employee and department directories: giving instructions. Monitored log books: issuing visitor badges. Updated appointment calendars and scheduled meetings. Dispatcher/Customer ServiceChicago Messenger Service - Chicago, ILJanuary 2013 to August 2016 Scheduled and arranged appointments for upper management. Data processing and record keeping. Developed and maintained office forms and procedures, and assisted with administrative tasks Prepared outgoing mail; sorted and distributed incoming mail. Tracked and sorted checks from ADPSUPERVISOR Delegated work to employees on a daily basis. Maintained staff by recruiting, selecting, orientating, and training employees. Contributed to team effort by accomplishing related results as Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquires in a timely and accurate fashion. Scheduled and dispatched workers, work crews, equipment, or service vehicles to appropriate locations according to customer request, specifications, or needs, using radios and telephones. Prepared daily work and run schedules. Receive and prepare work orders. EducationHigh school diploma or GED in Joliet Job CorpsHome Study H.S Division-Business Technology Vocational Training Ctr. - Joliet, IL Skills Computer Literacy (5 years) Microsoft Windows Recruiting Clerical Experience Restaurant experience Guest Services Microsoft Office Management English Operating Systems Microsoft Excel (3 years) Hotel management Hospitality management Night audit Hotel experience (6 years) Front desk Customer service Guest relations Hospitality Phone etiquette Cash Handling Administrative Experience Front desk Clerical experience Customer service Cash handling Cash register Help desk Leadership Guest services Guest relations Hotel experience Hospitality Epic Typing Office management Barista experience Restaurant experience Data entry Organizational skills Legal drafting Legal administrative experience Document management systems Communication skills Windows CRM software Banking Sales QuickBooks Accounts receivable Accounting OPERA Budgeting Microsoft AccessCertifications and LicensesDriver's LicenseCertified Medical AssistantCPR CertificationAssessmentsRetail customer service ProficientDecember 2022Responding to customer situations in a retail setting Full results: ProficientAdministrative assistant/receptionist CompletedFebruary 2023Using basic scheduling and organizational skills in an office setting Full results: CompletedFront desk agent (hotel) CompletedAugust 2023Selecting hotel rooms based on requests and identifying errors in hotel data Full results: CompletedBartending ProficientMarch 2024Understanding, pouring, and mixing drink ordersFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional Information Experience in numerous administrative responsibilities including management, customer service, billing, data entry, filing and clerical duties Computer-literate performer with Microsoft Office, Windows XP and Vista, Microsoft Outlook Excel Flexible team player, Innovative problem-solver who can generate workable solutions and resolve complaints Bilingual |
