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Title Customer Service Data Entry
Target Location US-CO-Colorado Springs
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Candidate's Name
ContactPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address  Pyrite Ter, CoSprings, Street Address
Legal Name: Lijun ZhangCommon name: EmilyEducation(Sept 2009-July 2013)Bachelor Of Arts in EnglishLinguistics and Literature,Bachelor of Science inInternational business andTradeShandong AgriculturalUniversity Shandong, ChinaSkillsetExcellent InterpersonalCommunication Skills(Verbal and Written)Fluency in Chinese(Mandarin) and EnglishMarketing and NegotiationMicrosoft Office andcomputer Skills (software,data entry skills)Exceptional customerservice skillsOrganizational SkillsActive Listening Skills (withempathy, compassion)Attention to DetailsStrong Work EthicsP r o f e s s i o n a l S ummeryA dynamic, task-driven, compassionate professional with experience in relation to language teaching, customer service, strategic marketing sales and office management, seeks employment to utilise the skill sets and build a promising career. Records of teaching, customer service, marketing, and sales. Great at leveraging effective communicative interpersonal skills to interact with individuals and groups. I'm a self-starter and goal oriented. I am a fast learner and bilingual with fluent Chinese and English proficiency. I would like to build a meaningful career by doing great work.P r o f e s s i o n a l E x p e r i e n c eMay. 2023  April 2024May. 2023  presentInn at the Garden Plaza (Senior Living Community)Concierge / Front desk receptionistGreeter Duties. Serves as community's first greeter to all guests, visitors, residents and families entering front lobby, Interacts with all individuals professionally and courteously.Administrative DutiesProvides clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)Receives, sorts and distributes mail and delivers packages. Selling postage, and administer sending packages etc.Makes entries into Events Log, maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets). Enters resident maintenance requests in TELs system, maintains guest room reservations, charges and payments accurately, Oversees resident check in system. Sales / Marketing SupportFEB. 2020 presentParadigm Real Estate AssistantParadigm Real Estate, Colorado Springs, Co.Greeting clients, answering the telephone, and making follow-up calls.Managing office work and coordinate showings, assisting at open houses, and obtaining feedback.Ordering supplies, preparing, and distributing marketing materials.Preparing listing materials and posting property listings.Managing a client database and preparing reports.Performing other duties as assigned like property management and maintenance.Monitor and maintain website and online assets.Personal Assistant and SalesReflective Comfort  Colorado Springs, Co.FEB. 2016 OCT. 2019Schedule meetings and manage calendarsAnswer phone calls and emails and take messagesDraft correspondence such as emails and lettersCoordinate events and working at Homes Shows booths and other Events to promote salesAttend dinner seminars and collect clients infoManage online business profile such as google business account, Facebook advertising, and other social media to generate leads.Monitor and maintain website as needed, analyzing customer behaviour and follow upInternational Sales RepYaohui Group  Shandong, ChinaJUN. 2014 Jul. 2015Seeking clients from various platforms to develop relationships, discuss product details, and provide customer servicePresenting sales proposals to clients that include pricing information and terms of agreement.Negotiating contracts with clientsCoordinating shipping of products from manufacturers to customers locationsMaintaining clients records in a computer databaseFollowing up with clients after initial meetings and presenting new products or services to existing clients.English TeacherShengcheng Education, Qufu, ChinaSept. 2013 Mar. 2014Instruct through lectures, discussions, and demonstrations. Responsible for managing several classes of 20 to 30 students.Demonstrated strong communication and leadership skills to help students learn, read, and write English.Assign and grade homework and class work to evaluate students studies.Meet with parents and guardians to discuss their childrens progress and need. Sept. 2009 Mar. 2013TutoringShandong Agricultural University, Shandong, ChinaContribute to student learning in Math, science and English.Demonstrate academic competence in the subject area(s) and build a rapport with the students.Maintain a growth mindset toward student learning and teaching practiceCollaborate effectively with parents to increase student performance VolunteeringAttending activities in orphanage, helping orphaned children with their daily routines and education, engaging them with indoor and outdoor activities. Volunteering in senior homes to help the elderly as needed. Volunteering in tree planting, trash removal.Volunteering as a guide to local mountain sightseeing sites. Other activitiesVolunteer work: volunteer at Yotclub and Organization of Westside neighbors(painting basketball courts etc.)Freelance work: online plants sales, tutoring languages, setting up my art shop.Hobbies and interests: painting projects like watercolor, sketch, acrylic and oil paintings.

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