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Click here or scroll down to respond to this candidateCandidate's Name
Prior Lake, MN Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEEXPERIENCED SERVICE MANAGERPROFESSIONAL EXPERIENCEFleetPride Burnsville, MN Dec 2022 - CurrentBRANCH MANAGERResponsible for every aspect of store operations.Dispatching delivery drivers.Oversee shipping and receiving.Responsible for maintaining P&L to company objectives.Responsible for building and lawn repairs/maintenance.Key holder and first call with alarm company.Responsible for cash drawer/ deposits and balance funds.Maintain proper inventory levels.Delivery vehicle and equipment maintenance.Hiring and employee discipline.Rapid Marine Shakopee, MN Feb 2020 - Aug 2022SERVICE MANAGERResponsible for the efficient operation of service center and maintaining the highest standard of customer serviceDispatched work appropriately to qualified technicians for repairs and new boat riggingResponsible to maintain company mandated profits as well as maintaining staffing requirementsResponsible for parts inventory of more than 5000 evolving part numbersStore key holderFirst call for emergency alarm situationsCourtney Truck Service Eden Prairie, MN Aug 2018 - Feb 2020SERVICE WRITERMade appointments and kept an accurate schedule for customer cars, trucks, and equipment repairsHelped technicians diagnose difficult repairs on exotic cars, trucks, and equipmentResponsible for parts ordering and on hand parts inventoryResponsible for profits and wagesResponsible for accurate labor times and parts billingCummings Mobility, Burnsville Jun 2017 - Aug 2018SERVICE MANAGERMade customer appointments, dispatched work to correct techs, and prepared estimatesResponsible for parts ordering and inventory control of specialized parts and equipmentHelped with diagnosing and repairs of mobility equipmentInstalled new handicap equipment into mobility vehiclesHandled conflict resolution issues with customers as well as internal communicationsConcentrix Burnsville, MN Jun 2016 - Jun 2017CLOSING SPECIALISTMade appointments to process VW diesel buy backsProduced and completed all paperwork for VW to buy back vehiclesInspected Vehicles to ensure they met all parameters for the buyback law suiteReceived vehicle and issue paymentsPark Chrysler Jeep Burnsville, MN Nov 2015 - Jun 2016SERVICE WRITERCreated service write-ups for customers to ensure proper maintenance was performed by service techsManaged four service techs, balancing efficient workflow, and creating a positive work environmentSold needed repairs as well as provided estimatesCommunicated directly with customers to diagnose automotive problems and communicated with service techs to give effective directionBurnsville Auto Service Burnsville, MN Feb 2015 - Nov 2015SERVICE DEPARTMENT MANAGERCreated service write-ups for customers to ensure proper maintenance is performed by service techsManaged four service techs, balancing efficient workflow and a positive work environmentManaged parts inventory and parts orderingSold needed repairs as well as provided estimatesCommunicated directly with customers to diagnose automotive problems and communicated with the service techs to give effective directionWolf Motors Quicklane Jordan, MN Mar 2012 - Feb2015SERVICE DEPARTMENT MANAGERCreated service write-ups for customers to ensure proper maintenance is performed by service techsManaged four service techs, balancing efficient workflow and created a positive work environmentSold needed repairs and provided estimatesCommunicated directly with customers to diagnose automotive problems and communicated with the service techs to give effective directionBrought underachieving service center to one of the top five in the districtGE Commercial Finance Fleet Service Eden Prairie, MN Jan 1997 - Dec 2009PROCESSOR (Jan 2005 Dec 2009)Processed sales paperwork and titles for sold lease returned vehiclesNumber one processor for three yearsStream-lined dispatches and created more efficient workflowEliminated duplicate efforts within departmentProvided information for internal and external customersINBOUND CALL CENTER (Jan 1997 - Jan 2005)Scheduled maintenance for fleetsDetermined ways to save money on non-essential servicesCommunicated via phone with customersMANAGEMENT EXPERIENCEDynotec Industries Jordan, MN Jun 2011 - Feb 2012PRODUCTION MANAGERCommunicated initial sales call to proper departmentEnsured products were re-manufactured up to company standards and tested product to determine proper operationCoordinated local deliveries between 3 drivers and worked with trucking company for national deliveriesPENSKE AUTO SERVICE (1992-1997)DISTRICT MANAGERManaged my own service center in Rochester and well as Austin, Onalaska and Lacrosse.Responsible for P&L as well as part inventory for all four locations.Tin Cup Restaurant and Bar Nov 2009 - Jun 2011OWNER / MANAGERTook a run-down old building and created a 25 table, 125 seat family restaurant and barEDUCATIONDakota County Technical College Rosemount, MN |
