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Click here or scroll down to respond to this candidateCandidate's Name
Salesforce DeveloperEMAIL AVAILABLEPHONE NUMBER AVAILABLEFairfax, Virginia US CitizenSKILLSSalesforce Admin, Sales Cloud, ServiceCloud, Experience Cloud, Finance CloudLWC, Debugging and Unit Testing,Urgency and Priority Management,Document and Post Incident Analysis,JavaScript, CSS, HTML 5, API Integration,SOQL, SOSL, SFDX, GIT, CI- CD, Change-set, VF pages, Java, C#, Jira, Scrum, AgilePROFESSIONALEXPERIENCEAAA -The Auto Club GroupSalesforce Developer02/2021 presentAs a Salesforce Developer, I am responsiblefor designing and implementing tailoredsolutions on the Salesforce platform.Collaborating closely with stakeholders, Igather requirements and translate theminto effective designs. Through writing andtesting code, configuring systems, andtroubleshooting, I ensure seamlessfunctionality. Adhering to best practices, Iprioritize data integrity and continuallyenhance Salesforce capabilities to meetevolving business needs.SMARTRENTAssociate Salesforce Developer03/2019 01/2021As an Associate Software Developer, Icontribute to the development andimplementation of software solutions.Working alongside a team of developers, Iassist in gathering requirements, writing,and testing code, and participating insoftware design and architecturediscussions. I collaborate with seniordevelopers to troubleshoot and debugissues, and actively seek to expand mytechnical skills and knowledge to deliverhigh-quality software solutions.PROFILEWith over 5 years of hands-on experience in Salesforce Development and System Architecture, I am a versatile Salesforce Developer proficient in Agile methodologies. Skilled in eliciting and analysing business requirements, I specialise in delivering impactful program development solutions. My expertise lies in optimising Salesforce systems to streamline operations and drive business growth. I am dedicated to leveraging my technical acumen andcollaborative mindset to contribute effectively to projects and exceed organisational objectives.PROJECTSDigital Transformation and AutomationAAA - The Auto Club GroupArchitecture Desing of Sales, Service, and Experience Cloud: Supported in building the architecture design and schema of Salesforce for all the objects utilizing the standard objects such as Campaigns, Leads, Accounts, etc for Sales Cloud and Cases and Knowledge Articles for Service Cloud.Roadside Assistance Automation: Assisted in developing custom REST API resources to integrate real-time data sources for precise arrival time quotes, enhancing customer service efficiency in Salesforce.Self-Service Enhancement: Contributed to theimplementation of Lightning Web Components withinExperience Builder for a branded self-service portal, empowering customers with streamlined access toinformation and services.Einstein Bots Integration: Supported the integration of Einstein Bots with multichannel capabilities, enabling intelligent chatbot responses and automating routine customer inquiries.Knowledge Base Implementation: Collaborated onintegrating a comprehensive knowledge base within the help center using Experience Builder, enhancing self- resolution of common queries for improved customer satisfaction.360-Degree Member View: Assisted in leveraging Financial Services Cloud(Handled by a different team) for seamless integration and consolidation of member profiles,providing a unified view across multiple lines of business.Scalable Digital Foundation: Contributed to theintegration of external data sources using standard APIs and Apex, ensuring real-time availability of data for decision-making and scalability of the digital platform. CERTIFICATESSalesforce Certified AdministratorSalesforce Certified Platform Developer ICertified Safe 6 AgilistUiPath Certified advanced RPA DeveloperEDUCATIONBachelors : Major: FinanceXinjiang university of finance & economicsFor insurance related queries and to provide benefits to their customers we have made use of the salesforce finance cloud, through which we are integrating with multiple companies and providing a unified memberprofile. Created LWC component to provide personalized user interface for their sales and service agents.Create apex trigger and class to query all the product and Life insurance, Healthcare related information on the LWC component.Automation using Apex triggers: Created Apex triggers for automation of all the applications to transform the stages and worked on batch classes and Apex triggers. Also got a chance to work on scheduled jobs for batch classes in Apex. Also optimized the SOQL and SOSL queries into Salesforce and implemented all the best practices for coding in Apex.Seamless Property Management in SalesforceSMARTRENTArchitecture Design: Designed and implemented custom objects within Salesforce to manage resident profiles, unit information, and smart device data, ensuring acomprehensive and centralized database. Designed the complete Architecture and Schema of the Project. Integration with Smart Devices: Integrated Salesforce with various smart devices and platforms to enable seamless communication and data synchronization,enhancing resident experience and operational efficiency. Worked on REST APIs to fetch data from Smart Devices into Salesforce. Also worked with Rest Resources and the Force.com site to create webhooks. Lightning Flow Automation: Created Lightning flows within Salesforce to streamline resident onboarding, device setup, and maintenance requests, improvingoperational efficiency and reducing manual effort. Community Portal Development: Developed a community portal(Experience Cloud Site) within Salesforce to facilitate resident engagement, support ticket submission(Case management), and access to smart device controls,enhancing communication and convenience for residents. Built custom LWC (Lightning Web Components) to show the data on the site. Reporting and Analytics: Implemented robust reporting and analytics capabilities within Salesforce to track smart device usage, energy consumption, and residentengagement metrics, providing actionable insights for optimization and decision- making. Mobile App Integration: Integrated Salesforce with the SmartRent Resident App to enable seamless data exchange and synchronization, empowering residents to access smart device controls and receive proactive alerts directly through the app. Data Import into Salesforce for existing users and devices using Data Import Wizard andSalesforce Inspector. Deployment and CI/CD: Completed the Deployment of the project into 6 Sprints using CI/CD and SFDX. |
