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Click here or scroll down to respond to this candidateCandidate's Name
Tuscaloosa, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEA Medical Receptionist with ten years of work, specializing in patient relations, HR administration, calendar management, and medical terminology. A proven track record of managing front-office operations in fast-paced clinical and hospital settings. Authorized to work in the US for any employerWork ExperienceCertified Nursing Assistant (CNA)Heritage Health Care & Rehab - Northport, ALSeptember 2023 to Present Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, logs, and records. CNAAspire of West Alabama transfer to Glen Haven (Travel) - Northport, AL June 2023 to August 2023 Delegated CNA staff to understand infectious disorders and methodologies for infection control Educated patients and their families on the nature of their physiological disorders Ensured the observation of Privacy/HIPAA regulations by non-medical personnel Inspired empathetic care and compassion among staff and patients Directed a team of 5+ CNAs in the absence of the Nurse Manager without incident Introduced a scheduling system that improved patient comfort and medicine distribution. Key achievement: Implemented initiatives to reduce incorrect possible medication administration by 99.9%. Front Line CashierWalmart - Northport, ALFebruary 2023 to June 2023 Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests. Maintain order accuracy and timely fulfillment for to-go orders. Smile, greet, and thank customers with a positive attitude Stand for long periods of time while checking out customers quickly and accurately Keep your area clean and presentable Answer customer questions and help them with their needs Be available to assist associates across the store as needed PCADruid City Hospital (DCH) Regional Medical Center - Tuscaloosa, AL March 2022 to January 2023 Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels. Assisted clients with daily living need to maintain self-esteem and general wellness. Assist with feeding and monitor intake to help patients achieve nutritional objectives. Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance. Assist with dressing guidance, grooming, meal preparation, and medication reminders. Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.Warehouse Associate/ambassadorAmazon Warehouse BHM1 - Bessemer, ALJune 2020 to April 2022 Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed. Checked packages and merchandise for damage and notified vendors. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Alternated goods in inventory by observing a first-in and first-out approach to keep shelves organized and stocked Inspected incoming and outgoing shipments to verify accuracy and prevent errors Consistently lifted materials weighing as much as 150 pounds Preformed safely around moving machinery Maintain orders for shipment by picking, packing, and labeling merchandise. Manage inventory control, such as stocking merchandise. Team Leader in Thigh DeboneTyson Foods Incorporated - Vienna, GASeptember 2018 to June 2020 Made sure the company will succeed. Communicate with diverse teams/clients, build rapport and long-term relationships, and achieve client/ customer satisfaction metrics. Manage the team members to remove the center bone from the thigh portion of the chicken with a carving knife. Assured team members made meat skinless before packing it into trays to be labeled and shipped. Medical ReceptionistValdosta Family Medicine Associates, P.C. - Valdosta, GA May 2017 to February 2018 Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability Organized paperwork such as charts and reports for office and patient needs. Support office staff and operational requirements with administrative tasks Coordinated patient scheduling, check-in, check-out, and billing payments Helping patients complete necessary medical forms and documentation Medical ReceptionistSENTA Partners - Valdosta, GAMay 2015 to May 2017 Helping patients complete necessary medical forms and documentation. Taught patients about medications, procedures, and care plan instructions Obtain the client's medical history, medication information, symptoms, and allergies Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted. Document vital signs and health history for patients in clinic and hospital environments. Conducted patient scheduling, registration, and data entry for a medical office with 250+ patients, updated health records, and ensured compliance with HIPAA. Customer Service Representative - Call Center (Remote) ABC Company - Atlanta, GASeptember 2012 to April 2015 Interact with members via telephone to respond to inquiries, complaints, appeals, and/or grievances by state and federal compliance requirements and internal guidelines Answer a high volume of inbound calls Suggest and share ideas for system and process improvement Meet and/or exceed KPIs identified by the business Internal communications/requests - client, teams, and departmental Scheduling of meetings with the team and/or client Utilizing our applications for case research Ensuring all internal processes are followed as well as remaining HIPAA compliant Additional responsibilities within the scope of the position Independent Health Insurance Agent (Remote)Assurance Health System - Atlanta, GAJanuary 2011 to August 2012 Built trusting relationships with upset customers through active listening, empathy, and communication Studied Georgia Insurance Law and applied knowledge to solve customer problems Resolved detailed claims within an average of three days Worked on a rolling team of 20, covering additional claims when necessary Maintained an updated and thorough claims log, including dates, times, and summaries of customer conversations Assisted with training new hiresEducationAssociate in Medical Administration AssistantUltimate Medical Academy Online - Tampa, FLMarch 2020 to June 2022Certificate in Early Childhood EducationKaplan University-Online - Davenport, IAMarch 2012 to April 2014High School Diploma in General StudiesWilcox County High School - Rochelle, GASeptember 2009 to May 2010Skills Office Administration Clinical Operations Medical Billing Patient Relations Calendar Management Scheduling Cash register Merchandising Sales Customer service Supervising experience Recruiting Microsoft Office Computer skills Analysis skills Leadership Accounts payable Home health Recreational therapy Care plans ICD coding ICD-10 Accounts receivable Microsoft Excel Microsoft Word Medical office managementCertifications and LicensesMedical Coding CertificationAdditional Information Strong analytical problem-solving and decision-making skills Strong problem-solving skills and ability to think creatively to resolve issues Excellent telephone and PC/data entry skills Excellent communication and interpersonal skills Possesses strong work ethic and organizational skills Proficient typing skills; able to type with little to no errors Any prior experience with insurance claims billing and follow-up as per DHA guidelines |
