| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Gmail: EMAIL AVAILABLE,
Phone Number: PHONE NUMBER AVAILABLE,
Address: Street Address
PROFESSIONAL PROFILE Over 7 years of experience as an IT Professional, including 6 years of experience as a ServiceNow developer and Administrator experience in the Technical Implementation of various ServiceNow Modules. Certification training in ITIL V4, Certified ServiceNow System Administrator (CSA), and Customer Service Management (CSM). I specialize in IT Service Management (ITSM), HR Service Delivery (HRSD), Field Service Management (FSM), IT Operations Management (ITOM), IT Business Management (ITBM), IRM, GRC, Financial Services Operations (FSO), Customer Service Management (CSM) and, Configuration Management Database (CMDB). Good oral and written Communication Skills with Technical and Non-Technical staff including translation of business requirements and development of Technical Documentation. Experience includes advanced knowledge, understanding, and implementation experience with ServiceNow IT Asset Management, CMDB, Discovery, Orchestration, and Service Catalog solutions Angular JS, JSON, Jelly, JavaScript & Integration with 3rd party tools. Strong understanding of ITIL/ITSM V3 processes. I Worked on the Flexera-ServiceNow integration as per business requirements. I Worked on DISCOVERY and set up MID Servers and checked for the connectivity. Expertise in JavaScript, debugging, optimizing the performance and working of UI scripts, and UI Policies, Client Scripts, Catalog Client Scripts, Server-Side Scripting (Business Rules/Script Include) and Server/Client API. ServiceNow Analyst with experience in implementing end-to-end Service Catalog, Service Portal, Incident Management, Configuration & Asset Management, Change Management, Knowledge Management, and Release Management. Create custom solutions within ServiceNow to address specific ITAM/SAM needs of the organization. Implemented and migrated Demand, Portfolio, Project Resource Management. Established Time Tracking, Reporting Business Objects/Crystal Reports, Divisional Partition Model with Intra-Divisional Partitions, and Custom Processes. Working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management, Configuration Management Experience in integrating ServiceNow with other IT systems, implementation of Discovery on remote desktops, and developing code for the mid-tier servers. Excellent Interpersonal skills, Communication skills, Documentation Skills, problem-solving ability, Analytical and Programming skills in High speed, Quality conscious, and multi-tasked environment. Excellent hands-on Configuration and customization of Help Desk, Change/Incident/Problem Management Modules including Business Rules, Dictionary Overrides, UI Policies, and UI Actions Working experience in creating workflows for Service Catalog items in ServiceNow.Create and manage scheduled data import jobs to synchronize software asset data, including licenses, installations, and usage metrics, from Flexera into ServiceNow. Define and implement data mapping rules to ensure that the data imported from Flexera aligns with the data structures in ServiceNow. Utilized FSM analytics to identify trends, bottlenecks, and opportunities for process optimization and efficiency gains. Created and managed work orders, capturing detailed information about service requests, tasks, and activities. Maintained the integration of database and CMDB through the MID Server, Schedule jobs, Import Sets, and Transform maps.
Proficient in activities like Creating Users, Roles, Groups and updating the user and group table records, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Processes.
Performed Discovery Customizations including the transformation of class data and restructuring discovery zone coverage for multiple problems. Integration of Web Service through SOAP and REST services. Experience Working on Service Catalog Request and Workflow Design and Configuration.
Configure Service Portal for Customer Service management process.Additional Skills
Expertise In ServiceNow Tools:HRSD, Salesforce, SAMPRO, SRM SAP, Workflow Editor, Business Rule, Scripting, Integration Hub, App Engine Studio, Portal Designer, Employee Center Pro, UI Builder, UI Policies, Information Systems, Upgrades, Process Management, Knowledge Management, Case Management, Service Mapping Processes, Change Management, CPQ (Configure, Price, Quote), Configuration Management, MS Excel, MS Word, Facilitation Process Improvement, Product backlog Stakeholder Engagement, Virtual Agent Designer, MS office, MS Visio, Reporting & Analytics, Widget Editor, Flow Designer, Software Asset Management, Business Process Automations, Scripting, Data Integrity, Security Solutions, HDI, Service Catalog, Automated Testing Framework ATF, User Virtual Agency.Skills:Functional, Automation, Best, SAMPRO Module, Data Models, ISO, Demonstrations, Outsourcing, Technical Solution Design, Cross-functional, Business systems, IoT, FSA, Law, ACT, Automation, Compliance regulations, Audit processes, Software Asset Discovery, Enterprise Onboarding, Requirements Gathering, Functional design, Vendor Management, Post-implementation reviews, Project Planning, Communications Skills, Wireframe, Discovery Tools, Service Design, Productivity, Catalog Design, IT Service Portfolio, ,Test scripts Functional Testing, AI, Process consulting, Deadline Driven, Managed Services, IT Infrastructure, UX, Cloud, Roadmaps, Presentations, Modification, Leadership, Business Blueprint, Sustainability, Risk Management, API Integration.
Programming Languages:HTML, CSS, JavaScript, Angular JS, React Js, Glide, Python, Jelly, XML, JSON, LAML.Object Modeling:SDLC, Waterfall, Agile Methodology, Prototype Model.Databases:
SQL, MySQL, PL/SQL, DB2, MS Access.ServiceNow Applications, Modules and Features: IT Services Management [ITSM] IT Operations Management [ITOM] HR Service Delivery [HRSD] IT Assets Management [ITAM] Customer Service Management (CSM) Domain Separation CMDB ITBM IRM GRC FSOServiceNow Micro Certifications:Automated Test Framework, Integration Hub Fundamentals, Service Portal Fundamentals, Flow Designer Fundamentals, Performance Analytics, Virtual Agent Implementer, CMDB HealthServiceNow Versions:
Washington DC /Utah/ Paris/Quebec/Rome/San Diego/Tokyo.ServiceNow FSO:
Process Automation, Financial Reporting, Budgeting and Expense Tracking, Compliance, Financial Data Security.Web services and API protocols: HTTP, HTTPS, OAuth, Basic Authentication, OAuth2.0 etc.ServiceNow Integrations Middleware:
LDAP, ADFS, SSO, JIRA, Ivanti, Workday, AWS, Devops, MS Azure, Slack, Big Panda, BMC Remedy, Splunk, SCCM, MuleSoft, Boomi.Requirement Management:
MS Word, MS PowerPoint, MS Excel, MS Visio, Figma.SecOps SIEM tools:Splunk Enterprise Security | IBM Qradar | LogRhythm | Elastic SIEM | McAfee Enterprise Security Manager (ESM) | ArcSight Enterprise Security Manager | RSA NetWitness | Vulnerability Response Management VRM |Linux |Qualis |Security Incident Response SIR.Project Management / Reporting Tools:
Tableau, Splunk, SolarWinds, MS Project, MS Office, SharePoint, TFS, HP Quality Center Tool, JIRA, DevOps.Web/Application Server:Tomcat Web Server, MID Server, Web Sphere, IBM IDE: Eclipse, Net Beans, TOAD.Work Experience:Iron Mountain (Jan 2020 to April 2024)Senior ServiceNow Developer
Roles: Lead or participate in ServiceNow implementation projects, including requirement gathering, solution design, configuration, testing, and deployment. Create custom reports and dashboards using Performance Analytics and Reporting in ServiceNow to provide insights into field service performance, technician productivity, service level agreements (SLAs) compliance, and customer satisfaction metrics. Customize and configure ServiceNow applications and modules based on client requirements. Collaborate with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Customize and configure the FSM module in ServiceNow according to business requirements and best practices. This includes defining field service workflows, forms, templates, and business rules. Set up and configure the Flexera Integration Connector within ServiceNow to enable seamless data exchange between Flexera FNMS (FlexNet Manager Suite) and the ServiceNow CMDB.Develop and manage APIs for data integration, ensuring secure and efficient data transfer between Flexera and ServiceNow. Maintain and troubleshoot the Flexera-ServiceNow integration to ensure continuous, error-free data flow. Create and manage scheduled data import jobs to synchronize software asset data, including licenses, installations, and usage metrics, from Flexera into ServiceNow. Define and implement data mapping rules to ensure that the data imported from Flexera aligns with the data structures in ServiceNow.Utilize integrated data to monitor software license compliance, helping the organization avoid penalties and optimize license usage.Analyze data to identify underutilized licenses and opportunities for reclaiming unused licenses to optimize software costs.Generate compliance reports to provide insights into license utilization and compliance status. Develop custom dashboards and reports in ServiceNow to provide visibility into software asset data, license usage, and compliance status. Design and implement automated workflows for software request and approval processes, ensuring alignment with compliance and governance policies. Integrate the FSM module with other modules within ServiceNow (such as Incident Management, Change Management, and Asset Management) and external systems (such as ERP systems or IoT devices) to ensure seamless data flow and process automation. Design and develop mobile applications for field service technicians using ServiceNow Mobile Studio or other mobile development platforms to enable them to access FSM functionalities on their smartphones or tablets.Collaborate with cross-functional teams, including customer service, IT, and business stakeholders, to gather and analyze requirements for CSM solutions. Conduct workshops and meetings to understand pain points, objectives, and desired outcomes from the CSM implementation. Configure CSM modules, including Case Management, Customer Service Portal, and Knowledge Management, to meet business needs. Customize forms, fields, and layouts to enhance the user experience and improve efficiency. Integrate ServiceNow CSM with other enterprise systems, such as CRM, ERP, and communication tools, using APIs, web services, and middleware technologies. Develop and deliver training programs for end-users and administrators to ensure effective use of the CSM modules. Create dashboards and reports to monitor key performance indicators (KPIs) and service metrics. Provide ongoing support and troubleshooting assistance to resolve any issues related to the CSM implementation. Analyze existing business processes and workflows to identify areas for improvement. Provide training and support to end-users, administrators, and stakeholders on how to use the FSM module effectively, including conducting workshops, creating documentation, and addressing user inquiries and issues. Design and implement optimized processes and workflows within ServiceNow using tools like Workflow Editor, Business Rules, and Scripting. Design and implement seamless integration between ServiceNow and Salesforce CPQ to enable end-to-end quote-to-cash processes. Establish and enforce ITAM/SAM policies and procedures to standardize asset management practices. Continuously improve ITAM/SAM processes to increase efficiency and effectiveness. Ensure that IT assets comply with relevant regulations and standards (e.g., GDPR, HIPAA). Ensure the CMDB is kept up-to-date with accurate information about the configuration of IT assets. Develop and implement scripts and automated workflows to streamline ITAM/SAM tasks, such as asset discovery, license tracking, and compliance checks. Create custom solutions within ServiceNow to address specific ITAM/SAM needs of the organization. Develop and implement automation solutions using ServiceNow Workflow Editor, Flow Designer, and Business Rules to streamline field service processes, such as work order generation, assignment, scheduling, and completion. Configure and customize Salesforce CPQ functionalities, such as pricing rules, product bundling, and discounting, to align with business requirements. Develop and maintain integration workflows, data mappings, and synchronization processes between ServiceNow and Salesforce CPQ. Collaborate with Salesforce administrators and developers to ensure data consistency and system coherence across the integrated platforms. Facilitate process improvement workshops and gather requirements from stakeholders. Provide functional and technical expertise to clients regarding ServiceNow modules and features. Advise clients on best practices, industry standards, and compliance regulations related to ServiceNow implementation. Collaborate with clients to analyze and document business requirements, functional designs, and technical specifications. Create and customize reports, dashboards, and analytics within ServiceNow to provide insights and performance metrics. Design and Configuration of workflows to meet specific business needs to support ITIL and business processes. Monitor software licenses to ensure compliance with vendor agreements, preventing overuse and avoiding penalties. Conduct regular audits to verify the accuracy of the asset inventory and ensure compliance with organizational policies. Integrate ServiceNow with other ITAM/SAM tools (such as Flexera, SCCM) to consolidate asset information and enhance data accuracy. Designing and implementing virtual agency solutions on the ServiceNow platform to enable self-service options and provide digital channels for customers to access services and support. Collaborating with stakeholders to understand user requirements, designing user-friendly interfaces, and developing virtual agency features such as web portals, chatbots, and mobile apps. Customizing and configuring virtual agency workflows, forms, and knowledge bases to optimize the customer experience and streamline service delivery. Ensuring data security and privacy measures are implemented within virtual agency solutions, adhering to industry standards and regulations. In SecOps Threat Intelligence provides valuable context during incident response. It enriches incident data with information about known threat actors, their tactics, techniques, and indicators of compromise (IOCs). This helps security analysts better understand the nature of the incident, prioritize response actions, and take appropriate mitigation steps. Assisting in the operation and maintenance of the SOC, including monitoring security alerts, analyzing log data, and providing support during security incidents. Configuring, managing, and monitoring security tools such as SIEM (Security Information and Event Management), IDS/IPS (Intrusion Detection/Prevention Systems), and antivirus solutions. This includes ensuring proper functionality, tuning, and optimization of these tools. Configure Salesforce CPQ to support complex pricing models, product hierarchies, and discounting structures based on business rules. Customize quote templates, proposal generation, and contract management processes within Salesforce CPQ. Define and implement approval workflows and automation rules for quote approvals and order processing. Collaborate with stakeholders to gather CPQ requirements, conduct workshops, and propose solutions that optimize sales processes and enhance user experience. Ensuring adherence to security policies, industry regulations, and compliance requirements. This involves conducting security audits, implementing controls, and tracking compliance status. Generating security reports and metrics to provide visibility into the organization's security posture. This includes tracking key performance indicators (KPIs), incident trends, and compliance status. Threat Intelligence helps organizations proactively identify emerging threats and vulnerabilities. It collects information from various sources, including open-source intelligence, dark web monitoring, security research, and collaboration with other organizations. By analyzing this intelligence, security teams can detect potential threats before they manifest into security incidents. Implement data synchronization and integration between ServiceNow and Salesforce to ensure data consistency and accuracy across platforms. Develop and maintain data mappings, transformation rules, and data migration processes between ServiceNow and Salesforce. In SecOps ArcSight, a Micro Focus product, is a comprehensive SIEM platform that provides threat detection, event correlation, and compliance reporting. It offers a wide range of connectors to collect and analyze logs from different sources, enabling centralized security monitoring and response. Developed reports and dashboards within the FSM module to provide insights into field service operations. Implemented key performance indicators (KPIs) and metrics tracking to measure and improve field service performance. Designed and developed user-friendly and intuitive user interfaces (UI) and user experiences (UX) within ServiceNow, following industry best practices and design principles. Collaborated with cross-functional teams, including business stakeholders, designers, and developers, to gather requirements and translate them into visually appealing and functional UI/UX designs. Developing and enhancing enterprise onboarding solutions within ServiceNow to streamline the process of bringing new employees onboard. Collaborating with HR, IT, and other departments to define onboarding processes, workflows, and tasks within ServiceNow. Configuring user provisioning, role assignment, access management, and equipment allocation processes in line with organizational policies and security standards. Developed custom UI pages, forms, and widgets using HTML, CSS, and JavaScript to enhance the user experience and meet specific business needs. Utilized ServiceNow's UI policies, UI actions, and client scripts to provide dynamic and responsive user interactions. Implemented responsive design techniques to ensure optimal user experience across various devices and screen sizes. Worked with ServiceNow Flow Designer to create and automate complex multi-step workflows and business processes. Collaborate with stakeholders to identify key performance indicators (KPIs) and develop meaningful visualizations and reports using Salesforce reporting tools. Implement data-driven decision-making processes by leveraging Salesforce's reporting and analytics capabilities to drive sales effectiveness and process improvements. Designed and implemented custom Flow Designer actions, inputs, and outputs to extend the platform's capabilities and improve process efficiency. Developing and configuring case management functionalities within ServiceNow to track, manage, and resolve customer inquiries, issues, and incidents. Collaborating with cross-functional teams to define case management processes, workflows, and service level agreements (SLAs) for efficient case handling and resolution. Customizing case management forms, fields, and notifications to capture relevant information and facilitate effective communication with stakeholders. Implementing automation and business rules to route cases, escalate priority items, and improve case resolution times and customer satisfaction. Conducted thorough testing and troubleshooting of UI/UX components and Flow Designer workflows to ensure functionality, performance, and adherence to requirements. Collaborated with QA teams to identify and resolve UI/UX-related defects and issues, ensuring high-quality deliverables. Trained and mentored on ServiceNow GRC. Design end-to-end solutions leveraging ServiceNow IRM modules to address identified business needs. Develop technical specifications, architecture diagrams, and implementation plans for ServiceNow IRM solutions. Configure, customize, and extend ServiceNow IRM modules to meet specific business requirements. Integrate ServiceNow IRM with other systems and applications within the organization's technology landscape. Collaborate with other IT teams to ensure seamless integration of ServiceNow IRM with existing ITSM, GRC, and security solutions. Collaborate with stakeholders to gather and understand business requirements related to risk management, compliance, and governance. Provide expertise in configuring and optimizing risk management workflows, assessments, and reporting. Stayed up-to-date with the latest UI/UX trends, technologies, and best practices, and proactively shared knowledge and recommendations within the team. Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverse organizations. Worked in different roles from individual contributor to Technical Leader and currently being a Scrum Master as well as Developer. Designing and implementing new functionality using Business Rules, workflows, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Java script, Angular, Service portal, and Access Control Lists. Supported Service Catalog - Multi-catalog management and Diagnostic and debugging utilities. Involved in reviewing the requirements and designing of the workflows in ServiceNow. Development of Service catalog which includes creating new catalog items, designing workflow and execution plans. Discussing the business requirements with clients and documenting them into process requests. Utilize Salesforce APIs and integration tools (such as Salesforce Data Loader) to extract, transform, and load data between the systems. Monitor and troubleshoot data integration issues, ensuring data integrity and timely synchronization between ServiceNow and Salesforce. Develop custom reports, dashboards, and analytics within Salesforce to provide insights into sales performance, quote metrics, and revenue forecasting. Testing with many global clients in the ServiceNow suite development including SOAP/REST Integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow. Implementation, Customization, and Maintenance of (ITIL) modules such as Incident, Change, Problem, Knowledge, Service Catalog, (ITSM) in ServiceNow. Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning. Worked on the integration of ServiceNow with third-party applications, integrated Service Catalog, and Incident module. Good knowledge of Single Sign-on and event-based integrations. Writing Catalog client scripts and UI policies to make client-side changes. Creating the UI pages to use them in catalog items. Performed Load, manipulate and maintain data between ServiceNow and other systems Manage and coordinate activities during the overall ticket of lifecycle in incident and problem management. Involved in testing Service-Now form and reports for correct mapping of the objects and data correctness. Involved in the reconciling process of CMDB Data in ServiceNow with Back-end systems. ServiceNow modules/appl. implemented and integrated: Incident, Problem, Change, CMDB, Asset Management, ITSM, Discovery, MID Server, Service Catalog, Knowledge, Reports, Security Operations, LDAP, JDBC, SSO, REST API, etc.DXC Technologies (August 2018 to Jan 2020)ServiceNow Developer
Roles: Collaborate with stakeholders to define key performance indicators (KPIs) and develop reporting solutions to monitor and track business metrics. Design and configure Service Catalog items, order guides, and workflows to meet client requirements. Designing and implementing new functionality using Business Rules, workflows, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Java script, Angular, Service portal, and Access Control Lists. Supported Service Catalog - Multi-catalog management and Diagnostic and debugging utilities. Customize user interfaces using UI Builder, UI Policies, and Portal Designer to enhance user experience. Collaborate with stakeholders to gather requirements and design wireframes and prototypes. Worked with ServiceNow Flow Designer to create and automate complex multi-step workflows and business processes. Develop custom integration solutions to extend the functionality of the Flexera-ServiceNow integration as per business requirements. Provide training sessions and create documentation for stakeholders on using the integrated Flexera and ServiceNow solution effectively. Implement data validation rules and error-handling mechanisms to ensure the accuracy and integrity of the data imported from Flexera. Implement security best practices, including data encryption and access controls, to protect sensitive software asset information. Manage user access and permissions for the Flexera-ServiceNow integration to ensure that only authorized personnel can access sensitive data. Implement strategies to optimize the performance and scalability of the integration between Flexera and ServiceNow. Ensure that all IT assets, including hardware and software, are accurately recorded in the ServiceNow Configuration Management Database (CMDB). Implement and maintain processes for tracking the lifecycle of IT assets from procurement to retirement. Configured workflows to automate work order lifecycle, including creation, assignment, status updates, and closure. Implemented SLA management to monitor and enforce service level agreements for work order resolution. Collaborated with stakeholders to gather requirements and translate them into FSM configurations and processes. Integrated FSM with other ServiceNow modules and external systems to ensure seamless data flow and process automation. Utilized FSM analytics to identify trends, bottlenecks, and opportunities for process optimization and efficiency gains. Created and managed work orders, capturing detailed information about service requests, tasks, and activities. Designed and implemented custom Flow Designer actions, inputs, and outputs to extend the platform's capabilities and improve process efficiency. Conducted thorough testing and troubleshooting of UI/UX components and Flow Designer workflows to ensure functionality, performance, and adherence to requirements. Collaborated with QA teams to identify and resolve UI/UX-related defects and issues, ensuring high-quality deliverables. Stayed up-to-date with the latest UI/UX trends, technologies, and best practices, and proactively shared knowledge and recommendations within the team. Implement and configure Change Management and Release Management processes within ServiceNow. Define change policies, approval workflows, and release calendars. Monitoring and analyzing threat intelligence feeds to identify potential security threats and proactively mitigate risks. This includes staying updated on the latest attack vectors, tactics, and techniques used by threat actors. Stay updated on the latest ServiceNow IRM features, functionalities, and best practices. Act as a subject matter expert on ServiceNow IRM, providing training and support to end-users and administrators as needed. Collaborate with stakeholders to identify key performance indicators (KPIs) and develop meaningful visualizations and reports using Salesforce reporting tools. Implement data-driven decision-making processes by leveraging Salesforce's reporting and analytics capabilities to drive sales effectiveness and process improvements. Threat Intelligence feeds can be integrated with security tools such as SIEMs, IDS/IPS, and endpoint protection systems. This integration allows these tools to correlate and analyze incoming events against known threat indicators, improving their detection capabilities and reducing false positives. Design and implement seamless integration between ServiceNow and Salesforce CPQ to enable end-to-end quote-to-cash processes. Configure and customize Salesforce CPQ functionalities, such as pricing rules, product bundling, and discounting, to align with business requirements. Develop and maintain integration workflows, data mappings, and synchronization processes between ServiceNow and Salesforce CPQ. Collaborate with Salesforce administrators and developers to ensure data consistency and system coherence across the integrated platforms. Configure Salesforce CPQ to support complex pricing models, product hierarchies, and discounting structures based on business rules. Led regular audits of IT assets, identifying discrepancies and optimizing asset utilization, leading to a cost savings of 15% in software license renewals. Implemented automated workflows for asset requests, approvals, and provisioning, reducing manual intervention and improving request fulfillment time by 25%. Collaborate with stakeholders to ensure smooth and controlled deployments of changes and releases. Development of Service catalog which includes creating new catalog items, designing workflow and execution plans. Discussing the business requirements with clients and documenting them into process requests. Used semantic HTML5, well-supported CSS3, and JavaScript to create rich, responsive experiences for our client; Websites and applications, optimized for their users. Expert knowledge of the (ServiceNow (ITBM) Products; PPM, Demand Management, Resource) Management, Agile Development, and Application Portfolio Management Also worked on Timecard Management, Agile, SAFe, APM, Financial Management, Business Management, and Common Services Data Model. Assist pre-sales team with scoping services engagements typically involving ServiceNow (ITBM) products and complex integrations with client applications/systems. A ServiceNow expert with experience in implementing end-to-end Service Catalog, Incident Management, Configuration Management (ITCM), Change Management, and Release Management. Implementation, Customization, and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, ITBM in ServiceNow. Made basic configuration changes to the UI using Branding Editor and other components of Service Portal. Edited and extended portals, pages, and widgets.
Diligently and accurately track and record all time and keep calendar up to date with scheduled activities. Used tools provided in Widget Editor to write AngularJS, SCSS, and JavaScript to power a portal.
Created rich web applications right on the ServiceNow platform. Working on creation and customization of complex workflows and custom workflow activities. Worked with transform maps, data sources, and different transform scripts for data loads and management. Consultancy advising, designing, and developing web solutions for industry leaders in ServiceNow and their clients. Utilizing Service Now s Service Portal platform, while implementing several new business and client-facing web and mobile applications. Implemented ServiceNow Discovery to populate the CMDB and make ServiceNow CMDB the true source of data. This includes developing and implementing remediation plans to fix discovery issues that caused failure for some of the devices in the network and establish the relationship between CIs in the CMDB.
Develop processes to identify assets from contract initiation/point of purchase to ensure the assets are properly tagged and entered into the asset management system.
Strong understanding of Configuration Management from a business process and technical perspective. Work with process owners for Asset Management, Purchasing, and Business Management (ITBM) to understand current processes and procedures and provide solutions using ITSM.
I designed and built the entire ServiceNow Release Management suite, configured products, features, release, tasks, scrum integration, approvals, workflow, and phases.
Define the release management processes, roles, and responsibilities, and gather the business requirements.
Education DetailsBaruch College2018 - 2021BA in AccountingGPA: 3.3Borough of Manhattan Community College2015 - 2017AA in Business ManagementGPA: 3.1CertificationsCertified System Administrator - CSAInformation Technology Infrastructure Library - ITIL V4 CertifiedCustomer Service Management (CSM)Full Stack DeveloperSTRENGTHS Adaptability:
ability to swiftly pick up new skills and adapt to new technologies. flexibility to function in a setting that is changing quickly. the capacity to manage project requirements that change. Problem-Solving:
the capacity to formulate practical solutions to complex situations through analysis. strong logical reasoning and critical thinking abilities. Creativity and Innovation:
Finding original solutions requires thinking outside the box. finding fresh approaches to problems Problem Prevention:creating plans to spot and stop future problems. putting steps in place to improve system security and dependability. Leadership:Coaching and guiding younger team members. Taking charge of projects and effectively managing teams Project Management:
managing resources, spending, and schedules while planning, carrying out, and monitoring IT projects from start to finish. Communication:Technical concepts are communicated to both technical and non-technical stakeholders clearly and effectively. the ability to actively listen to comprehend user wants and requirements. Collaboration:Work well in cross-functional teams by having a team player approach. sharing information and supporting coworkers when necessary. Time Management:
efficient work management and deadline observance. Putting work and resources in the right order. Continuous Learning:
keeping informed on developments and trends in the sector. getting certified and getting more training to improve skills. |
