Candidate Information Title Customer Service Process Improvement Target Location US-PA-Philadelphia Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Strategic Direction  Competitive Analysis  Multi-Million Dollars P&L ManagementAn accomplished leader with proven excellence in retail business optimization and store chain management. Demonstrated success in change management, paired with a knack for identifying strengths/weaknesses of ongoing processes, providing customized solutions for process improvement, and integrating technology for cost-efficient management of capital resources and inventory. Skilled in opening communication channels for effective team collaboration to channel productivity. I seek an opportunity to direct the overall retail operational interface and develop quality programs to accomplish the organizations growth objectives and channel profitability. CHRISTOPHER PIZZOEDUCATIONAssociate Degree in Computer SciencePierce Junior College - Philadelphia, PAPhiladelphia, PA  19148 PHONE NUMBER AVAILABLE/ PHONE NUMBER AVAILABLE EMAIL AVAILABLE RETAIL OPERATIONS SPECIALISTCAREER HIGHLIGHTS Over 30 years of professional experience Chairman Award for Highest Quality Work and Customer Service, 1999 Multiple MVP Winner for Sales Contests Most Improved Store of the Year (went from #75 to #2 in profit by the end of the fiscal year), 2003 Store of the Year, Cottman Ave, Philly Location (#1 store in profit), 2004 Won Several Customer Service Store of the Year, 2004 - 2018 #1 district in online sales for several yearsPROFESSIONALSKILLS Cross-functional Leadership Operations & Resource Management Strategic Planning and Execution Process Improvement Customer Engagement Attention to Detail Informed Decision-Making Relationship Building Problem-SolvingStrong Communication &Collaboration Human Resource Management Workforce Management Training & Skilled Team Building Regulatory Compliance Prioritization & Time Management Cost-Efficiency Forecasting & Budgeting Inventory ControlREFERENCESAvailable upon requestPROFESSIONAL EXPERIENCEFive Below - Philadelphia, PADistrict Manager Mar 2022 - Current Streamlined day-to-day operations across 10 locations, ensuring collaboration between corporate and stores to align seamlessly with business objective Manage payroll budgets on a weekly, monthly, and quarterly basis, optimizing resource allocation to drive efficiency and cost-effectiveness throughout the district Mentored and coached team leaders to help in their career advancement, fostering a culture of inclusivity, diversity, equity, continuous learning, and professional growth Assessed performance metrics and prioritized the delivery of exceptional customer service, augmenting the overall shipping experience through tailored guidelines and ongoing coaching on addressing teen population needs Implemented effective inventory management strategies, reducing excess stock levels and preventing shrinkage to improve inventory turnover and reduce carrying costs Key Achievements: Consistently exceeded sales targets, driving YOY growth through strategic sales initiatives and targeted merchandising campaigns, leading to $30 M revenue in sales Enhanced operational turnaround across inventory management, merchandising, and compliance through staff training and continuous improvement programs Increased employee engagement and retention by implementing employee recognition and professional development initiativesDollar General - Philadelphia, PADistrict Manager May 2020 - Mar 2022 Designed and executed business and customer satisfaction initiatives to address issues and manage profitability across 11 stores with a revenue potential of $ 22 M Daily visited different locations and conducted conference calls to review reports and discuss insights and market trends, and rolled out KPI-driven initiatives for higher ROI Increased operational efficiency, client retention, and business repeat rate by designing and executing targeted training and mentorship to key personnel, with a strong emphasis on elevating the quality of customer serviceModells Sporting Goods - Philadelphia, PA 1991 - 2020 Regional Vice President Jun 2019 - Mar 2020 Provided strategic oversight to sales, marketing, store management, merchandising, financial planning, human resources, and business development operations of over 78 stores Directed a team of 300 managers and 6 district managers, leading organization-wide structural change management to support company goals and vision set by the executive leadership team Expedited P&L management and regional expansion operations, successfully generating $200 M in sportswear and sports equipment sales Senior District Manager 2010 - 2019 Built a highly skilled team of district managers for over 40 stores, supporting business agility by performance metrics and employing improvements to enhance productivity Assessed performance metrics and market trends to identify and capitalize on improvement opportunities and implemented transformation plans Oversaw the district-wide performance evaluation and leadership development by providing coaching and subject matter expertise in recruiting and training to drive staff successADDITIONAL EXPERIENCEModells Sporting Goods - Philadelphia, PADistrict Manager 2004 - 2010Training Manager 1997 - 2004General Manager 1994 - 1997Assistant Manager 1992 - 1994Cashier 1991 - 1992