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Click here or scroll down to respond to this candidateCandidate's Name
https://LINKEDIN LINK AVAILABLESorrento, FL Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFESSIONAL EXPERIENCEContainer Centralen Hybrid USA February 2024 May 2024 Account Manager and Sales Maintained 51 accounts by keeping in constant communication with each account via email and voice calls Churn rate 0%; activated 10 dormant accounts to current customers Created sales strategies to close $232,000 in additional sales during 2023; $32,735 in 2024 Established a working manual easy to follow for new account managers Anglers Travel Baseball Team January 2023 December 2023 Senior Team Financial Manager Coordinated open tryouts to create the 15-player 2023 Fall baseball team Secured six funding sponsors totaling $10,000, which covers each players uniform, equipment bags, and tournament fees for the first season Collected monthly team fees of $185 during the 2023 Fall season Registered for eleven tournaments for the six-month season (tournaments were every other weekend) OpSec Security/MarkMonitor Remote USA August 2022 December 2022 Corporate Account Manager Developed strong relationships with 25 customers a quarter to understand the needs and ensure customers success with the services Achieved a remarkable 100% renewal rate of assigned subscriptions one month before contract expiration, boosting responsibility of $500K ARR by an average of 7% yearly Cultivated strategic, long-term relationships with key decision-makers across 25 strategic customers per quarter, fostering beneficial, profitable partnerships Guided 100-plus customers to resolve specific goals and utilize the offered services Mandiant/Google Remote USA October 2021 March 2022 Senior Customer Success Account Manager Developed and executed tailored customer success strategies to maximize customer satisfaction, adoption, and retention for all customers Onboarded 20-plus new customers quarterly, providing training and guidance to help customers get the most out of the Mandiant platform Designed and executed a customized onboarding journey for 20 new clients every quarter, prioritizing engagement and professionalism; achieved a 25% reduction in churn rate and a 15% increase in customer lifetime value Conga/Apttus Remote USA March 2021 August 2021 Enterprise Renewals Manager Orchestrated renewal management agreements, using negotiation tactics to achieve a 7% quarterly rise in billing renewals across 35 accounts Maintained accuracy in forecasting by updating a rolling 120-day forecast for renewals within the designated territory/portfolio Expedited the contract closure process, finalizing all 35 renewal contracts one month before the agreement expiration date Analyzed a portfolio of 100 clients and pioneered the entire customer lifecycle journey from customer onboarding to retention to upselling and cross-selling Owed client retention metrics, gross churn reduction, renewals, and Net Revenue Retention (NRR) Wolters Kluwer N.V. Remote USA February 2011 July 2019 Customer Success Account Manager and Renewals Manager Accomplished an average Annual Recurring Revenue (ARR) of $45 million domestically and $60 million internationally, culminating in a total worldwide ARR of $105 million Directed a global customer relations team, achieving a 95% license renewal client retention rate in nine years, and increased revenue from $25m to over $70mCandidate's Name Page 2 Implemented innovative strategies that boosted customer retention within the $55 million renewal base, raising rates from 93% to 98% in just three years Analyzed customer engagement metrics like NPS (Net Promoter Score), resolving issues for 30 unsatisfied customers and contacting 60 clients monthly for contract renewals Raised NPS (Net Promoter Score) rating of 30 to 70, maintaining a high NPS rating of 70 by assuring consistent superior customer relationshipsAmerican Automobile Association (AAA) Heathrow, FL USA January 1991 February 2011 Operational/Compliance Auditor, Auditor III (Specializing in Fraud Detection and Deterrence) Continually Progressed to more Challenging Positions while at AAA: Operational/Compliance Auditor Specializing in Fraud Detection and Deterrence, Project Specialist, Financial Specialist, Accountant, Accounting Technician - Fixed Assets, Accounts Payable Clerk, Accounting ClerkAdditional expertise includes: Account Management Salesforce.com Client Engagement PowerPoint Collaboration Gainsight Conflict Resolution Power BI Negotiation Skills NetSuite Customer Advocacy Tableau Customer Lifecycle Data Analysis & TrendsEDUCATIONBachelor of Science Degree (B.S.) in Business Administration Samford University, Birmingham, ALAccounting, Finance, Marketing, Business LawCERTIFICATIONSCertified Fraud Examiner (CFE)Customer Success Management Fundamentals (LinkedIn) |
