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SummaryTelecommunications Professional with more than ten years of customer service, mentoring, and advanced technical support experience. Veteran experience performing complex installation with a strong focus on troubleshooting and repair of broadband services from node to point of demarcation for both residential and commercial customers.ExperienceMember Service Representative - 12/05/2023  PresentCandidate's Name
Act as a trusted advisor and educator on inquiries such as coverage and prior authorizations.Respond to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, and eligibility.Analyze problems and provide solutions.Research data to address operational challenges and customer service issues.Develop and maintain positive customer relations and coordinate various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.Independent Contractor - 08/01/2022  01/18/2023NexRepSupport services for Client: Teladoc.oConnect patients with doctors.oAssist with patient registrations.oVerify memberships.oSet appointments.oTroubleshoot basic technical issues.Maintenance Tech  06/2007- 06/2022Charter Communications/SpectrumCoordinate with customer site management for physical site surveys and conduct surveys on as needed basis.Develop project concepts and maintain optimal workflow.Under minimal supervision work on projects / systems / issues of moderate to medium complexity surrounding network planning, configuration, and optimization.Work on one or more projects as a project team member, occasionally as a project team lead.Actively and consistently support all efforts to simplify and enhance the customer experience.Setup and operate legacy equipment including but not limited to modulators, demodulators, switches, and routers.Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols.Read and interpret blueprints.EducationSCTEMarch 2018 - April 2022 Certificate of CompletionJones NCTI CollegeMarch 2008 -2012 Certificate of CompletionMaster Multimedia and Network Technician  Return Pass Operations, Networking, Video, VoIP Fundamentals, etc.Los Angeles Technical Trade Community CollegeAugust 1997- 2000 Associate in Science Degree ObtainedPlumbing Technologies Construction Technology, Electricity Integration, Layout and Schematic Interpretation and CreationWest Los Angeles Community CollegeAugust 2003-2004 Course CompletionComputer Science  Web Design, Networking Fundamentals, Microsoft Office Suite, Peer-to-Peer File Sharing FundamentalsFairfax High SchoolGraduation Class of 1997CertificationsInternetworking with TCP/IP, Return Path Operations, SCTE and NCTI Field Tech III-IV.ContactAddress:4780 South Blvd NW Apt 2 Canton OH 44718Phone:PHONE NUMBER AVAILABLEEmail:EMAIL AVAILABLESkill HighlightsProject managementStrong decision makerComplex problem solverCreative designInnovativeService-focused.Plant MaintenanceInternetworkingAdvanced TroubleshootingWifi AnalysisWifi OptimizationNetwork AnalyticsLanguagesEnglishSpanishFarsiJoe Bradley, Jr.