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Title Customer Service Quality Assurance
Target Location US-GA-Atlanta
Email Available with paid plan
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Candidate's Name
Atlanta, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECertified Laboratory Technician with expertise in procuring and processing. Possesses extensive knowledge in performing EKG&#Street Address ;s, IV insertion, urinalysis, phlebotomy, drug testing, oral and nasal swab. IATA certified. Customer Service Rep for Lab and Clinical Trial Research for 10+ years. Attention to Detail Dexterity Hand-eye coordination Maintaining confidentiality Problem Solving/resolution Specimen Integrity Quality assurance Clinical Trained Customer Service Front Office AssistantWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceMedical AssistantOne Health Lab of Netflix - Atlanta, GAJanuary 2020 to May 2023Responsible for collecting vitals and manual BP including HR, temp, and glucose testing. Conducted Covid and Flu testing.Patient Outreach SpecialistWellStar Health System Inc - Smyrna, GANovember 2017 to September 2020Responsible for daily operation of outpatient laboratory for pediatric, adolescent and adult patients. Collect, process and ship specimens for testing. Conduct Drug screens, breath and glucose testing, Oral, nasal and swab testing. Collect and Process Covid Testing with tracking system.. Order supplies, light office work, perform daily temp maintenance.Phlebotomist/Lab AssistantiResearch - Decatur, GAJune 2015 to October 2017Responsible for daily operation of lab for Pharmaceutical Clinical Trial Research in a outpatient setting. Performed orthostatic vitals signs, EKGs, peak and trough blood collections, blood draws for health maintenance for study participants. Nasal and Oral Swab Testing. Process and Ship specimens for testing. Conduct stat testing. IV insertion for in-office procedures. Lab SupervisorACMR - Atlanta, GANovember 2009 to June 2015Supervised lab staff. Assisted with obtaining orthostatic vitals, EKGs, swab testing, drug testing and blood collection for Pharmaceutical Research. Received lab results and logged in charts for FDA approval. Performed in-office procedures in a outpatient and inpatient setting. Maintained lab records for FDA approval. Ordered Supplies, set schedules, payroll. Responsible for new hire training. Lab AssistantPiedmont Healthcare - Atlanta, GAOctober 2008 to January 2010Responsible for daily operation of laboratory for a Internal Medicine Office. Collected Samples, processed and shipped samples for testing. IStat machine for in-house urine testing. Lab AssistantChildren's Healthcare of Atlanta - Atlanta, GASeptember 2005 to August 2009Worked in the transplant unit collecting samples for testing. Conducted vitals and EKGs to monitor patients for transplant. Research.EducationCertificateMacon Technical Institute - Macon, GA1992High School DiplomaSouthwest High School - Macon, GA1989Skills Community Outreach Clinical Research Laboratory Experience Clinical Trials Phlebotomy Experience Administering Injections Vital Signs Venipuncture Medical Records Quality Assurance Patient Care Triage Hospital Experience Supervising Experience Medical Scheduling Epic Medical Office Experience Customer service Typing Supervising experience Human resources Epic Salesforce Customer support Customer retention Front officeCertifications and LicensesPhlebotomy CertificatePresent

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