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Click here or scroll down to respond to this candidateCandidate's Name
ACCOMPLISHMENTSLearn to win HUDL 1 coaching clinics(Street Address /2019-09/2021)First Aid, Health and Safety certification(Street Address /2019)National Defense Service Medal (1991)Southwest Asia service medal with 2bronze stars (1991)Kuwaiti Liberation Medal (1991)SKILLS Exceptional communication Product Sales Sales strategy Financial Transactions CRM software knowledge Team building Strong work ethic with drive to excel Excellent problem-solving skillsAnalytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision- making skills and sound judgment to positively impact company success. Dedicated to providing a disciplined approach to customer support. WORK HISTORYAugust 2018 - November 2021Assistant Head Football Coach Mount View High School, Thorndike, ME November 2007 - December 2009Customer Service Sales Representative Washington Mutual Bank, Call Center, Jacksonville, FLAugust 2007 - January 2009Supervisor of Operations SAFE Management Of Florida, Jacksonville, FL February 2005 - December 2007Event Coordinator PRI Productions, Jacksonville, FL Established strong team culture and values to promote teamwork, discipline and sportsmanship for 50 student athletes. Instilled discipline and principles of good sportsmanship in players. Worked with offensive and defensive coaches to develop cohesive football program.Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.Implemented exercise programs and training strategies to bolster individual and team performance.Enhanced customer satisfaction by promptly addressing concerns and providing accurate information for thousands of accounts.Streamlined call center processes for improved efficiency and reduced wait times by 30%.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Completed cross sales across different company product lines. Resolved customer complaints while prioritizing customer satisfaction and loyalty.Took ownership of customer issues and followed problems through to resolution.Trained and regularly mentored 30+ associates on performance-oriented strategies and customer service techniques. Supervised 60+ ticketing and ushering services. Coordinated schedules and timelines for events. Managed event logistics and operations. Brainstormed and implemented creative event concepts and themes. Managed administrative logistics of events planning, event booking, and event promotions. Worked long and flexible hours.CONTACTMaine, ME 04963PHONE NUMBER AVAILABLEEMAIL AVAILABLEBold ProfileFebruary 2004 - November 2007Customer Service, Finance Manager National Auto Finance/NAFI, Jacksonville, FLJune 1987 - July 1992Intelligence Analyst United States Army, 224th Military Intelligence BattalionEnhanced budget management by implementing expense tracking and cost reduction strategies.Developed comprehensive financial reports for executive decision- making support.Improved financial forecasting accuracy, utilizing advanced analytical models.Mentored junior finance staff, fostering professional development and strong team dynamics.Improved overall financial reporting by streamlining control processes and reporting structures.Produced multi-source intelligence reports and products for different agency customers.Assisted in creating high-level intelligence briefs for senior-level personnel.Analyzed open-source intelligence data to identify potential threats and vulnerabilities.Created useful and timely intelligence products to support field operations.EDUCATIONMay 2023Masters of Education/Sports Administration Sports Studies University of Miami, Miami, FLMay 2005Bachelor of Science Legal AssistantJones College - Jacksonville, Jacksonville, FLJune 1988High School DiplomaSandalwood High School, Jacksonville, FL Extracurricular Activities: Fellowship Christian Athletes (1983-1988) Kiwannis Educated Youth 1982-1988 Big brothers/Big sisters 1992-2002 |
