Candidate Information Name Available: Register for Free Title Systems Administrator Help Desk Target Location US-AZ-Phoenix Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
IT ProfessionalPhoenix, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceSystems AdministratorPlainGreen - Phoenix, AZJune 2022 to September 2023Ensure technology is accessible and operating with current hardware and softwareProvide recommendations for infrastructure needs.Provide recommendations about accessing information and supportResearch current and potential resources and services and make recommendations about purchases.Monitor security of all technology systems, services and applicationsDefine and document best practices and support procedures Maintain inventory and asset configuration documentationManage Company Sharepoint.Mentor or cross train team members on existing and new technologiesCarry out special tasks at Management's directionUtilize Microsoft Intune to manage and keep systems up to date.Monitor the work network using Cisco Meraki.Help desk tech IIICayuse HoldingsDecember 2015 to April 2022-Support Cisco call manager Void phone system.-Install, trouble shoot and assist users with Mcafee ePolicy EndPoint Encryption-Utilize Nessus scan client to remediate and patch user laptops on the network for VPN compliance. Microsoft office, Cisco Call Manager, Service Manager, MaaS360 and Nessus ScanSYSTEM ADMIN IIICherokee NationJuly 2014 to December 2015-Support roughly 3,000 or more user in the Western Region Bureau of Indian Affairs.-Work with Government Task lead on designing, improving and implementing and operating the Phoenix regional Office and IAIT policy and procedures.-Perform Help Desk activities such as answering helpdesk phones/email/Service manager tickets.SYSTEMS ADMINISTRATOR IIIChenega CorporationSeptember 2013 to July 2014-Provide Tier 2 & 3 direct user desktop support to system users to include installing, modifying, upgrading and making minor repairs to personal computer hardware, software systems, local storage network printers and other office equipment.-Provide guidance to end users on hardware and software, and escalate issues when not able to resolve.-Administer all support requests using the BIA Incident tracking system by receiving systemSYSTEMS ADMINISTRATORITT SYSTEMS KUWAITMay 2011 to June 2012Maintained the integrity and security of servers and systems and service accounts, while on call 24 hours a day. -Supported analysis, design, testing and implementation of systems & networks. -Provided telephone support for hardware and software problems to customers.ANALYST ITT SYSTEMS KUWAITHelp Desk TechDecember 2009 to April 2011-Troubleshoot and resolved network connectivity issues at the desktop level.-Installed, configured and repaired software issues for Windows XP, Vista and Microsoft Office 2000-2007. -Installed, configured, and maintained DOD-approved communications software on government computers and configure the network to allow proper user access; Joined client computers to Windows NT, 2000 domain.EducationBA in Computer StudiesUniversity of MarylandAA in General StudiesUniversity of MarylandSkillsMicrosoft Windows ServerLDAPCertifications and LicensesMCSE