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Title Human Resources Customer Service
Target Location US-GA-Canton
Phone Available with paid plan
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Candidate's Name
Street Address  Wooten DriveCanton, Georgia Street Address
Cell: PHONE NUMBER AVAILABLESUMMARY OF QUALIFCATIONSOver 17 years Group Life, AD&D, LTD and STD Underwriting experience, 3 years Special Risk and Business Travel, and 10+ years experience managing employees.Charged with ensuring the business is as efficient as possible regarding staffing and budget. Work to set budget each year based on prior year results. Ensuring business stays within the set budget for the year.Effectively managed a team of 25+ remote employees, including supervisors.Visit customers, brokers, and the marketing/sales office to discuss cases or to drum up new business.Work with internal sales staff, reinsurer, policy issuance, compliance, billing, IT, marketing area, human resources, policyholders and brokers on a daily basis.Developed presentations for both internal and external meetings.Developed mentoring programs for new hiresDevelop Website contentReview marketing pieces to ensure they are relevant to the market, updating as needed and publishing to the marketplace.Customer ServiceOrganizational SkillsQuick LearnerStrong Work EthicWORK HISTORYApril 16, 2023  Current Fortress Brokerage Solutions, Atlanta, GACase ManagerManage a portfolio of clients, achieve pricing targets and placement for new business submissions and retention of current clients. Develop and manage a good working relationship with clients, primary insurance agents, insurance carriers, and internal staff.March 2017  2022 Various JobsI took some time off to help raise my granddaughter by watching her and keeping her out of daycare.Ran my own Online Boutique called Its Your BoutiqueWorked for a few months part-time with Cherokee County as a BaliffWorked a few months as Chief Fire Protection/DefenseWorked for about 6 months for Your New Gate Company, located in Woodstock, GA. Answering the phones, placing orders and pricing out invoices and taking payments.August 2014  March 2017 Tokio Marine HCC, Kennesaw, GACorporate Life, LTD and STD Underwriting ManagerResponsible for the Group Life & Short Term and Long Term Disability book of business, worked directly with the Underwriters on reviewing new business quotes and renewals to find the solutions for the customer, the reinsurer and Tokio Marine HCC. Underwrite new business quotes and renewals as time permits, focusing on the key broker relationships and the higher premium cases.Candidate's Name
407 Wooten DriveCanton, Georgia 30114Cell: PHONE NUMBER AVAILABLEOctober 2000  August 2014 Hartford Life, Alpharetta, GAAssistant Director (August 2011  August 2014)Responsibilities were vast for the Profit & Loss center for the Accident Lines book of business which included the Business Travel Accident, Blanket Lines, Blanket Lines Claims Team and the financial results of the Group Life AD&D Business. Created and delivered quarterly Business Operating Reviews to Senior Leadership Team.Mentored Underwriters to evaluate risk and think outside the box, while encouraging them to use internal decision models in their roles to empower them to make decisions effectively on their own. Created and developed Best Practices, Guidelines and new ways to do business to ensure we were efficient, meeting customers needs and compliant with state regulations/alerts.Other jobs held while at The Hartford:Underwriting Support Manager (March 2009  August 2011)Priority Accounts Lead Underwriter (August 2006  March 2009)Business Consultant (January 2006  August 2006)Associate Underwriter (June 2004  January 2006)Senior Underwriting Analysts (June 2002  June 2004)Underwriting Assistant (October 2000  June 2002)COMPUTER KNOWLEDGEComputer skills include but not limited to Word, Excel, PowerPoint, PeopleSoft financial report & HR administration, Outlook, QuickBooks/Peachtree software, Various Database reporting and building, and prior knowledge of HRIS human resources program.

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