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Title Customer Care Specialist
Target Location US-NC-Charlotte
Email Available with paid plan
Phone Available with paid plan
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 Candidate's Name
PHONE NUMBER AVAILABLE   EMAIL AVAILABLEEXPERIENCECERES ENVIRONMENTAL, Lakewood Ranch, FL		                              	   	    	 2022 - 2023Office Manager
      Budget management: Tracking expenditures and analyzing spending patterns and preparing executive reports      Accounting: Assembling subcontractor documentation to support invoicing and payroll      Purchasing and inventory management: Maintaining office inventory and establishing order criteria and limits      Team productivity: Managing and directing the work of administrative staff, ensuring they are meeting their targets and deadlines.
      Time management: Prioritizing tasks, delegating responsibilities, and managing multiple projects simultaneously.
      Communication: Communicating effectively with staff, clients, and other stakeholders, both verbally and in writing.
      Technology: Maintaining proficiency in using a variety of software programs, including Microsoft Office, project management tools, and CRM software.
ROBERT E. WILLIS ELEMENTARY SCHOOL, Lakewood Ranch, FL		                               2019 - 2022Paraprofessional
      Front office management: Greeting visitors, answering phones, and managing incoming and outgoing mail.
      Staff schedule management: Scheduling appointments and meetings for the principal and other staff members.
      Student record management: Maintaining accurate and up-to-date student records, including attendance records, health records, and academic records.
      Purchasing and inventory management: Ordering supplies, tracking inventory levels, and maintaining records of all purchases.      Event planning: Coordinating logistics, preparing materials, and communicating with all stakeholders to ensure that events run smoothly.
ENDEAVOR CONSULTING, Groton, MA                               		      		      		     2014-2019Human Resources Assistant Manager      Recruitment and onboarding: Assisting with recruitment and onboarding activities, including job postings, resume screening, scheduling interviews, conducting reference checks, and onboarding new hires.
      Employee relations: Assisting with employee relations issues by providing guidance and support to managers and employees on HR policies and procedures.
      Performance management: Assisting with performance management activities, including goal setting, performance evaluations, and coaching. This involves ensuring that all performance management activities are conducted in a fair and consistent manner.      HR administration: Assisting with HR administration activities, including maintenance of employee records, processing of HR transactions, and preparation of HR reports.
EMC, Hopkinton, MA					      	   		     			2013 - 2014VoC Project Manager	- Contract
      Customer feedback management: Developing and implementing a customer feedback management system to capture customer feedback across all channels, including email, social media, surveys, and customer support interactions.
      Data analysis: Analyzing customer feedback data to identify trends, patterns, and key insights into customer needs, preferences, and behaviors.      Action planning: Developing action plans based on customer feedback to address areas for improvement and drive continuous improvement. Collaborating with cross-functional teams to develop and implement solutions that address customer pain points and improve the overall customer experience.Candidate's Name
Page Two      Customer advocacy: Advocating for the customer within the organization by sharing customer feedback and insights with relevant stakeholders. Promoting a customer-centric culture and ensuring that the voice of the customer is heard and considered in all decision-making processes.      Performance measurement: Measuring and reporting on the effectiveness of customer feedback programs and initiatives. Developing and tracking key performance indicators (KPIs) to measure the impact of customer feedback on business outcomes.ENDEAVOR CONSULTING, Groton, MA                               		      		      		2010-2013Executive Assistant      Calendar management: Managing the executive's calendar, scheduling appointments and meetings, and coordinating travel arrangements.
      Correspondence management: Managing correspondence, including emails, phone calls, and other forms of communication.
      Meeting facilitation: Facilitating meetings by preparing agendas, coordinating materials, and taking minutes.
      Administrative support: Providing administrative support to the executive, including preparing reports, handling expenses, and managing projects.
FIDELITY INVESTMENTS, Marlboro, MA                    		      	      			2004- 2010Client Services Manager, Defined Contribution Tax-Exempt  (most recent position)      Client relationship management: Building and maintaining relationships with clients, including plan sponsors, consultants, and third-party administrators. Ensuring that the operational services provided to a client meet their assigned clients' outsourcing needs, meet internal and external service level agreements.      Plan administration: Overseeing the administration of defined contribution plans, including plan design, compliance, and reporting.
      Financial analysis: Analyzing plan data and financial information to identify trends, patterns, and opportunities for improvement. Using various financial analysis tools and techniques to gain insights into plan performance and make recommendations for plan design changes.      Project management: Leading projects related to plan design changes, plan conversions, and other initiatives.
Operations Delivery Leader-Large Plan Services Defined Benefit and Defined Contributions      Daily operations: Overseeing the defined benefit plan administration team, ensuring timely and accurate delivery of services to clients.      Policy and procedure development: Developing and implementing policies and procedures to improve operational efficiency, quality, and compliance with regulatory requirements.      Document Management: Ensuring that all plan sponsor directions documentation and other requirements documents (e.g., Plan Administration Manual, Procedures, Benefits Guide, Communications) are updated based on client direction and requirements and all necessary signoff has been received      Process improvement: Monitoring key performance indicators and conducting regular reviews of team performance to identify areas for improvement and implement corrective actions.      Subject Matter Expert: Staying up to date with industry trends and best practices, and leveraging this knowledge to continuously improve service delivery and client satisfaction.EDUCATIONFRAMINGHAM STATE COLLEGEBachelor of Science: Business Administration with Computer Science Minor

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