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Click here or scroll down to respond to this candidateG I L S O N E G B A INew York, New J e r s ey PHONE NUMBER AVAILABLE g i l EMAIL AVAILABLEwww.l i nkedin.com/i n / g i l s - egSUMMARYA highly resourceful Business Analyst with over 5 years experience in Financial Institution (Retail/Digital Banking), Information Technology, Sales, Business Analytics, Business Intelligence and Analytics/Report domain. Disciplined, and highly motivated, confident, and a fluent communicator with strong analytic, problem-solving, and decision-making skills, combined with a pragmatic approach and sound business acumen. A strong track record of driving operational improvement, with verifiable record in fields such as requirements elicitation, documentation, analysis and prioritization, business process mapping and the development of interactive prototypes that culminates into innovative solutions. Highly reputed for enhancing solutions, resolving challenges, and improving customer satisfaction and retention. Equipped with skill set that ensures efficiently working with cross-functional teams, stakeholders, and end users. I believe in evolving professionally and personally to meet the fluctuating needs and challenges of businesses. SKILL HIGHLIGHTSJira, ConfluenceMicrosoft Office SuitesAgile Methodology (Scrum)Software Development Life Cycle (SDLC)User Stories & Acceptance CriteriaRequirement gathering and documentationProcess Flow DiagramsMicrosoft TeamsRequirement Management Plan (RMP)Business Requirements Documents (BRDs)Scrum CeremoniesMockups & WireframingTeamwork and CollaborationAnalytical & Critical ThinkingPROFESSIONAL EXPERIENCEWipro Technologies - April 2018 - PresentBusiness AnalystLead and facilitate interviews and cross-functional working sessions with business stakeholders to elicit and clearly define requirements. Synthesize and analyze elicited requirements to implement solutions.Develops detailed knowledge/expertise in applications assigned.Collaborates with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.Translates documented business needs into functional and non-functional requirements for system changes and enhancementsCoordinate with Quality Assurance and the development team to ensure requirements are understood.Participates and/or coordinates required testing/validation of system fixes, which may include reviewing test cases.Defines project goals, deliverables, and creates and maintain documentation as needed to support training, deployment, and end-user support.Supports User Acceptance TestingManages and efficiently populate, prioritize, and re-prioritize the product backlog.Creates and monitor metrics to track benefits of improvements implemented.Conducts Gap Analysis and documenting same to manage software change request process (SRC)Responsible for tracking bugs, raising tickets for production issues, and escalating to developers.Successfully implemented a model for monitoring production issues and tickets/incidents created in Jira which increased solution efforts turnaround by 90% from 30% and provided KPIs.Effectively act as the liaison between users, vendors, and the application development team.Works with Software Development Teams to identify capacity and set realistic sprint goals.Guides the teams operations by facilitating ceremonies within the Scrum framework (sprint planning, daily scrums, sprint reviews and sprint retrospectives) and instilling Agile principles to ensure smooth functioning of the team.Ensures issues are identified, tracked, reported on and resolved in a timely manner; escalate and retain ownership of all open/unresolved issuesMaintains project schedules by managing timelines and making proactive adjustments.Meet with stakeholders to establish favorable business relationships and support mutually beneficial interests.Assess impact of current business processes on users and stakeholders and evaluate potential areas of improvement.Improve business direction by prioritizing customers and implementing changes based on collected feedback.Identify process inefficiencies through gap analysis and outline sensible solutions.Perform competitor benchmarking analysis to identify savings opportunities and potential product enhancements.Derive conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance, and functionality.Facilitating implementation of new functionality through training and demonstrations and knowledge sharing sessions Heritage Bank Plc - eBank GroupHead Schemes & Partnerships September 2015 -March 2017Conceptualized and facilitated the implementation and launch of innovative electronic banking solutions for Microfinance Banks and Other Financial Institutions (MFBs & OFIs) and other businesses to enhance market share boost in the electronic banking spaceEnhanced and enabled clients businesses using customized solutionsConducted Gap Analysis and documenting same for AS IS and TO BE for the banks client businessesDesigned screen Wireframes, Mockups, Workflow and, Swimlane models that will guide proposed solution designPlanned, co-ordinated, and managed the execution of partnership projects and schemesMaintained project schedules by managing timelines and making proactive adjustmentsDimensioned the needs of target business sectors and proffered solutions to meet these needsAssignment and supervision of tasks as appropriate to Scheme & Partnerships team membersFacilitated feasibility study meetings of the banks directorates to identify opportunities for suitable e-solutions peculiar to the directoratesCreated synergy between eBank and the Public Sector Groups for businesses on Internally Generated Revenue (IGR) collectionsPresentations to Microfinance Banks and other financial institutions on electronic banking products, solutions, and servicesLiaised with card Schemes (Associations) and Switches on projects for card designsWorked with Experience Centers (branches) and Corporate Affairs for effective marketing, publicity, and advertisement of the eBank products).Organized frequent training for key staff, Experience Centers & other Strategic Business Units (SBUs) on products and solutions as it relates to clients business needs Unit Head Card Business December 2014 August 2015Managed products throughout its life cycle and re-design existing products and services in line with banks strategy and roadmapUsed various information sources to observe the developments in the industry viz-a-viz what competition is doing to strategically reposition the banks electronic card productsInterfaced with switches, vendors, other service providers, departments, technical teams and sales teams. Project ImplementationImplementation and launch of Visa debit card issuingImplementation and launch of MasterCard Issuing for schemesImplementation and launch of MasterCard Acquiring for foreign and local cards.Implementation and launch of Visa card Acquiring for foreign and local cards.Implementation and launch of the Visa Card Internet PIN (iPIN) on ATMsImplementation and launch of electronic ATM journal to aid quick resolution of chargeback complaints to the Bank Ecobank Transnational IncE-Channels Business Development/Regional Sales Officer - Cards & E-Banking April 2014 to November 2014Worked with the Head, Cards & e-Banking to develop and implement retail expansion plans, formulating sales & marketing strategies for products to ensure maximum growth of e-Banking products network at the region.Worked closely with Cards & e-Banking Product Managers such as Cards, Physical Channels, Cards Acquisition, eProducts Collections, Mobile and Directorate Heads to achieve the assigned portfolio business targets-P&L and to enhance their existing operations, locations and usage.Developed regional business as it relates to its environment leveraging opportunities withinEnhanced sales channels productivity & efficiency by providing strategic and operations support at the regional level.Developed business tracking reports for various channels and also help monitoring competitors activities in the market for continuous business growth.Managed retention and developed anti-attrition / win back programs across all card products / channels working with Product Managers.Manpower management and training of team members and Sales executiveConducted regular sales training on products and sales opportunitiesReviewed and recommended strategies for the Improvement of efficiency across e-Banking product delivery processes Business Development/Sales Manager - Card Business Unit - February 2014 to March 2014Worked with branches and corporate affairs (for effective marketing, publicity and advertisement of all Ecobank card products/services).Identified profitable markets for sales and marketing of card products/solutionsSales planning with other Strategic Business Units (SBUs) of the BankBuilt strong client relationship for the banks SBUsCross sold and up sold all card products and brands of the bank to existing and potential customersPrepared, reviewed and delivered clients presentationsPerform Proof of Concept (PoC) and card products demo to clients Product Manager - Visa Naira Debit Card - April 2012 to January 2014 Cards & E-Products Department Cards UnitImplementation and launch of Ecobank Naira Visa Debit card Ad-hoc ResponsibilitiesProvided support to customers and branches on retail and corporate internet banking platformsDrove internet banking related businesses in absence of its Product Manager Product Manager - Automated Teller Machine (ATM) Feb 2012 to April 2012 Cards & E-Products Department Physical Channels UnitATM terminal deployment and redeploymentLiaised with vendors for ATM deploymentSite Inspection for deploymentSite monitoring after deploymentATM uptime monitoringNegotiated sites for ATM deploymentOceanic Bank International PlcProduct Manager - Electronic Cards (Product Development & Project Implementation) - January 2011 to February 2012 Product Development & Channel Sales Product Development Group Product Development & ManagementConceptualized, assessed viability and completed the development of new products for the bank taking advantage of the available business opportunities.Coordinated new product ideas (owned by the bank and 3rd parties) conceptualization stage to completion and launchPrepared periodic goals and objectives for each card products/servicesManaged products throughout its life cycle and re-design existing products and services in line with banks strategy and roadmapUsed various information sources to observe the developments in the industry viz-a-viz what competition is doing in order to strategically reposition the banks electronic card productsIncreased MasterCard income from local acquiring transaction with over 100%Drove card transactions and profitability and ensuring solution uptime (99%) by continuous monitoring of Oceanic Visa card, MasterCard and Interswitch Verve card platforms.Monitored and maintained the performances of card products with a view to continually maximize the revenue accruing thereof at optimum capacity utilization.Interfaced with switches, vendors, other service providers, departments, technical teams and sales teams.Provided periodic management reports on the performance of e-products & servicesPerformed periodic peer to peer comparison analysis and review product performanceLiaised with I.T., customer care departments etc. to ensure a suitable turnaround time for resolution of customer complaints.Liaised with clients providing backend supports to ensure constant quality serviceEnsured continuous improvement in service deliveryOrganized frequent training for key staff, branches & other SBUs on all card products of the bank. Projects ImplementationImplementation and launch of Visa card (Issuing and Acquiring) and Visa Prepaid CardImplementation and launch of electronic ATM journal to aid quick resolution of chargeback complaints to the BankImplementation and launch of the Visa Card Internet PIN (IPIN) on all Oceanic Bank ATMDevelopment and implementation of the Visa Money Transfer (VMT) Service (for Visa Cards) on Oceanic Banks ATMDevelopment and Implementation of the Oceanic Visa Naira CardCertification of POS application with Interswitch (VDVT) and MasterCard (MTIP) Product Officer - August 2008 to December 2010Product Development and Channel Sales -Transaction Banking Group Product Development & ManagementDrove cards transactions and profitability and ensuring solution uptime (99%) by continuous monitoring of Oceanic Visa card, MasterCard and Interswitch Verve card platforms.Monitored and maintained the performances of card products with a view to continually maximize the revenue accruing thereof at optimum capacity utilization.Interfaced with switches, vendors, other service providers, departments, technical teams and sales teams.Provided periodic management reports on the performance of e-products & ServicesPOS configuration and deployment (shared resource) Projects ImplementationDevelopment, implementation and launch of electronic card products such as Visa debit, Visa Prepaid and VPay card.Development of business plans in conjunction with sales team and product vendors.Enhanced electronic business solutions for specific merchants and industry segments such as churches, schools, etcProduct research, pricing, testing, branding and market intelligence on e-products & services.Developed Oceanic MasterCard Acquiring for foreign and local cards. Operations and Ad-hoc ResponsibilitiesResolution of customer complaints as a Subject Matter Expert Project Migration Officer - March 2008 - July 2008 Systems Application & Products (SAP) Migration & Implementation ProjectAccount Reconciliation and VerificationExpense reclassification and documentationEDUCATION & CERTIFICATIONSDelta State UniversityBachelors/Industrial MathematicsInternational Scrum InstituteCertified Scrum Master (CSM)Certified Scrum Product Owner (CSPO) |
