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PHONE NUMBER AVAILABLE EMAIL AVAILABLECAREER OBJECTIVEI am eager to contribute my exceptional communication and problem-solving skills to a customer service role, leveraging my experience in prioritizing customer satisfaction and maintaining accurate records. SKILLS & COMPETENCIESInspiring leadership and effective communication in business settings. Proven ability to make sound decisions quickly and handle tough situations. Outstanding multitasking and organizational skills. Ownership and responsibility for assigned tasks.Computer literate with proficiency in various technology tools. Enthusiastic and self-driven with a focus on delivering exceptional service. EXPERIENCEPeoples Telecom, Jamaica  Call Center Supervisor2004  2006Supervised daily operations in a call center environment. Managed and motivated a team to achieve performance targets. Oversaw customer service representatives, ensuring quality service. Implemented efficient processes for issue resolution and customer satisfaction.Sprint Telephone Company, Jamaica  Customer Service/Collection Agent November 2009  January 2015Consistently recognized as a Top Salesperson in Customer Retention and Collections.Prioritized and processed customer orders through various communication channels.Resolved customer complaints promptly, maintaining thorough and accurate records.Collaborated with suppliers for collections, deliveries, and repairs. Utilized database systems and technology to enhance customer care. Worked as part of the sales team to achieve positive company sales results. J. Adisi LTD Banana Rum Specialist, Jamaica  Founder/Operator March 2015  July 2018Conducted market research and promoted/branded/sold stock. Managed long hours, driving, and communication with suppliers. Negotiated deals, handled banking, and ensured timely shipment and delivery.Learned the art of mixing spirits and combining flavors. EDUCATIONCalabar High School, JamaicaSeptember 1994  June 1999Successfully completed Caribbean subjects including Maths, English, Religious Education, Arts, Principles of Business, and History. AWARDSMultiple Awards as Top Salesperson in Customer Retention and Collections at Sprint Telephone Company.National Heart Trust 2000  Certificate in Marketing and Sales.